Best 16 E-commerce Chatbot Examples in 2025

How many times have you seen a message box pop up on one corner of an e-commerce site? Well, nowadays, most ecommerce websites are integrating e-commerce chatbots into their websites for conducting steady communication with the customers. In business, everything boils down to whether your target audience or customers likes it. To understand this, you need a human resource to constantly communicate with the customers. Not only is this a time-consuming process, but also extremely challenging. 

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To make both ends meet, i.e., satisfy customers and give you market or audience feedback, the e-commerce chatbots have come up. These function like virtual assistants that guide your customers throughout their shopping journey as well as keep track of them via humanized communication. 

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A recent study titled ‘Customer Experience in the Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots in e-commerce’ revealed that an e-commerce chatbot can offer a positive customer experience only if it possesses features like functionality, usability, data privacy and personalization. 

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Keeping this in mind, let’s take a look at the top 16 e-commerce chatbot examples that have transformed their entire customer relationship and overall business. Along with this, you also learn about the best five e-commerce chatbot builders that have shaped the future of several e-commerce businesses. 

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List of 16 E-commerce Chatbot Examples

1. GoFynd

2. H&M 

3. Sephora (Sephora Virtual Artist) 

4. Samsung 

5. 1-800-Flowers (GWYN)

6. Kiehl’s 

7. Louis Vuitton

8. Elektra

9. Aeroméxico 

10. Coppel 

11. Xcaret 

12. eBay

13. Nike (ShopBot) 

14. Nykaa Intelligent Virtual Assistant 

15. Flipkart (Flippi) 

16. Myntra (Maya)

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Quick Glance at the Top 16 E-commerce Chatbot Examples in 2025 

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16 Best E-commerce Chatbot Examples of 2025

Since the global market for the entire chatbot sector in the e-commerce industry has increased, several e-commerce companies are now looking for chatbots that can do much more than simply answer customer queries. Now, you need e-commerce chatbots that engage with your customers, retain them and convert potential customers into paying ones. 

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Already, 37% (98 million users) of the U.S. population has interacted with chatbots. This indicates that the chatbot industry can grow to 110.9 million users by 2026. So, to prove the effectiveness and worth of e-commerce chatbots, here is a list of the top 16 e-commerce chatbot examples that are ruling the e-commerce industry and slaying like the main character of their stories.

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1. GoFynd (Fify)

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Being a multi-brand online lifestyle and fashion platform, GoFynd helps customers with an effortless shopping experience. Its AI-powered chatbot, Fify, is integrated into both website and mobile devices so that customers can get complete chatbot assistance from multiple devices. The primary goal behind developing this chatbot is to reduce decision-making fatigue in the fashion industry as it provides quick and relevant answers. 

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Since GoFynd used Copilot.Live as the chatbot builder, they offer customers AI-based shopping assistants right from choosing the best apparel to post-purchase services. The chatbot allows GoFynd to offer voice call support to handle customer queries. Besides, it triggers potential customers with relevant product recommendations to convert interests into opportunities.

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Features: 

• The chatbot helps customers with a customized product recommendation list based on the user’s browsing history and inputs.

• The size-based filtering feature of the chatbot provides alternatives to users' preferences.

• The chatbot uses the NLP mechanism to understand the natural language queries of the users.

• The chatbot offers cross-platform support, meaning you can continue communicating with the chatbot across websites, third-party platforms and mobile apps.

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2. H&M

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As a global fashion giant, H&M introduced a conversational shopping assistant that clearly follows fashion trends and responds to customers accordingly. The company has launched the chatbot on Facebook Messenger and Kik along with their mobile app. If you are a fashion influencer looking for some fashion outfit ideas and related guidance, this chatbot is a perfect solution. 

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As their chatbot builder, Kik Bot Shop helps H&M to approach mobile-first customers. This means the chatbot sends reminders and notifications to customers. Further, the chatbot offers a Mentions feature to H&M where the chatbot can participate in conversations using multiple parties. In addition to this, the chatbot has the Web Bubbles feature through which it can share rich media content within threads.

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Features: 

• The primary conversation of the user with the chatbot is that of a quick fun styling quiz that automatically captures the attention.

• The chatbot follows a holistic approach to create complete outfit combinations, starting from tops, bottoms, accessories and even shoes.

• Since the chatbot is connected to the virtual try-on tool of H&M, users can check how the clothes may look on them even before they purchase.

• The bot checks the availability of the products in the inventory and suggests relevant alternatives to their unavailability.

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3. Sephora (Sephora Virtual Artist)

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This is one of the most advanced and highly AI-trained beauty chatbots that is a perfect blend of augmented reality, artificial intelligence and machine learning. Right from offering highly personalized beauty consultations like a human beauty practitioner to helping people with interaction communication, the Sephora Virtual Artist is a one-stop shop. In a way, the bot is no less than a personal makeup artist who suggests and educates users on what’s best for them. 

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ModiFace helps Sephora feature a virtual try-on facility where customers can test and check various new make products virtually on their face. Besides, the chatbot helps to track, analyze and render customer faces to figure out skin issues and recommend products. Along with face tracking, the chatbot helps Sephora with hair and nails tracking as well via artificial intelligence.

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Features: 

• The virtual try-on feature is one of the most used and acclaimed by users as its augmented reality helps the bot to try makeup virtually.

• The chatbot is integrated with a beauty quiz that asks questions on skin type, preferences and issues to provide users with a complete skincare and makeup routine.

• If you want an in-person consultation, the chatbot helps you to find the nearest Sephora store and book an appointment.

• The chatbot educates users with personalized video tutorials and expert tips.

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4. Samsung

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No other e-commerce chatbot is as powerful as Samsung, as it has a robust intelligent automation mechanism that caters to a vast range of users. The chatbot is integrated with the website, mobile app and support portal of Samsung. Right from handling product discovery to assisting people with the purchase, post-purchase services and technical errors, the chatbot functions as a hybrid assistant and resolves all issues. 

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The chatbot combines expert knowledge and NLU or natural language understanding to follow customer commands like humans. To draw conversations, the chatbot follows an easy, intuitive process - simply drag and drop the conversation based on GUI. Brity Assistant has allowed Samsung’s chatbot to get integrated with different messaging platforms, thereby enhancing customer engagement and loyalty.

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Features: 

• If you’re facing any device troubleshooting issues, you can enter the device name or code to find out the actual issue and how to resolve it without any human assistance.

• The chatbot helps customers with interactive manuals and specifies contextual excerpts for easy device management.

• The chatbot provides users with real-time data on order tracking, its status, shipment progress and return.

• When new users look for new products, the chatbot asks questions to understand what the user is looking for to suggest suitable products.

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5. 1-800-Flowers (GWYN)

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If any e-commerce brand has embraced conversational commerce, it is 1-800-Flowers. Its chatbot, GWYN or Gifts When You Need, is an AI-based gift assistance bot that helps you with thoughtful gift options based on occasion. If you need a gift for a friend’s birthday or if you’re looking for something special for your loved one, convey it to GWYN. Soon, you’ll receive a list of product recommendations that complement the occasion. 

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Through the natural language interaction feature of IBM Watson, the customers of 1-800-Flowers get complete assistance across multiple digital and social media channels. The conversational skills of the chatbot, along with artificial intelligence, help the chatbot analyze human behavior and track it.

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Features: 

• After the chat initiation with the chatbot, GWYN asks about the purpose of the gift and comes up with customized recommendations.

• Be it an emotional or a formal occasion, the chatbot curates the best message cards that stay true to the mood of the occasion.

• Users get a calendar-based delivery scheduling feature that stays useful for people who order abroad or at the last minute.

• Being completely voice-enabled, the chatbot is compatible with Siri, Alexa and Google Assistant.

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6. Kiehl’s

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Being a heritage brand of the L’Oreal Group, Kiehl’s advanced AI-integrated chatbot functions no less than a digital skincare consultant. The company has launched the chatbot on both the online store and mobile app. With the help of the chatbot, users can prepare a full-on skincare routine based on their skin types and issues. The USP of the chatbot lies in recommending products to users based on their skin requirements. 

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As an all-in-one solution for conversational chatbot creation, Jumper.ai helps Kiehl’s in marketing, engagement and commerce. The unified multi-channel inbox feature of the chatbot allows viewing a single inbox across all platforms. Right from order management to payment integration, the chatbot helps Kiehl’s customers get a better experience all throughout their purchase journey.

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Features: 

• The chatbot initiates conversations with users only after conducting a short skin analysis in question-answer format.

• Once the chatbot has identified the skin type, it generates a detailed stepwise skincare routine and maps the journey for the best results.

• The chatbot simplifies complex product ingredients into simple language and highlights the effectiveness of the components.

• The chatbot gives early alerts and notifications to the users on seasonal trials, discounts, and free product samples.

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7. Louis Vuitton

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The iconic French fashion brand Louis Vuitton has taken its luxury brand a step ahead of its competitors simply by digitalizing it. The brand has installed an AI-integrated conversational chatbot largely for the purpose of conducting high-end customer engagement. You will find the chatbot integrated into its website and the app. 

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Besides, it supremely aligns with the exclusivity and elegance of the brand. Further, the chatbot successfully delivers industry insights and collection previews. Interestingly, the chatbot has a visual recognition feature where users can upload images of the products they like to get similar products. This has reduced response time and improved efficiency.

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Features: 

• The collection preview feature of the chatbot sets it apart from its competitors. So, the moment a user shows interest in any collection, the chatbot previews the entire lookbook.

• The boutique finder feature of the chatbot comes with directions via Google Map integration that specifies the availability of services.

• As a premium brand, the chatbot helps customers with product care maintenance tips.

• Want assistance on WhatsApp? The chatbot has you covered. Even after you have wrapped up conversations, you’ll get access to it on WhatsApp.

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8. Elektra

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In recent times, Elektra has enhanced its customer experience with the introduction of an interactive chatbot. The chatbot supports the massive product catalog and caters to the needs of the diverse customer base. It advises users on products and imparts an equal amount of support even after sales. 

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Being a prestigious retail chain in Latin America, it is this chatbot that has kept Elektra ahead of its competitors. Popularly known for building generative AI assistants, the Elektra chatbot helps the company with generative voice and chat assistants with cutting-edge NLP and security. With the help of IBM foundation models, the Elektra chatbot can cater to massive datasets and improve scalability.

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Features: 

• With this chatbot, users can check the warranty coverage on all products right after the purchase.

• The smart tech advisory feature of the chatbot helps users to understand their needs and select products accordingly.

• After the introduction of the chatbot, users experience a better product return policy with timely replacements and refunds.

• Since the chatbot is integrated with the financial backend of Elektra, users get steady responses on EMIs and credit eligibility.

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9. Aeroméxico

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Now, chatbots are in airline companies as well. Unbelievable, right? Take a look at Aeromexico. Whether you are a national or an international traveler, its chatbot assists you like a show on its website, mobile apps, Facebook Messenger and WhatsApp. After adding the technical aspect of contextual intelligence into the bot, it helps users with real-time flight changes and add-ons. 

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Being created by Yalo, it has a flow builder feature where Aeromexico can build and automate every customer journey through compelling conversations. Further, the chatbot has a simple user interface, whereas Aeromexico has a drag-and-drop conversational flow. To recognize the intent of the customers, the chatbot makes use of NLP and automates responses.

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Features: 

• The chatbot offers a simple flow of communication regarding searching and booking flights at the best deals.

• It informs the travelers everything about the traveling compliances based on the locations and several other protocols.

• The real-time itinerary checking feature of the chatbot helps travelers with instant notifications on flight transits and related other updates.

• Since the chatbot upsells value-added services to the users at the right time, travelers get to enjoy the best traveling deals.

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10. Coppel

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This is yet another popular retail chain in Mexico that offers all commodities, right from furniture to clothing and many more. The chatbot has a database containing a humongous product catalog that serves all customers rightly. This is a highly interactive chatbot that supports users in purchase decisions, product navigation and streamlining. 

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You can access the chatbot on multiple platforms, both as a shopper and a credit user. To engage more with customers, the chatbot builder, Yalo, provides a conversational toolkit. This allows customers to use emojis, images, text and buttons to personalize communications. For steady marketing campaigns, the chatbot offers campaign manager and campaign chatbots to manage and record the metrics of the campaigns.

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Features: 

• To help you navigate a vast product catalog, the chatbot comes up with interactive search filters by implying conversational AI.

• The chatbot allows users to complete the transaction within a chat interface through embedded payment gateways.

• When it comes to account management, the chatbot shows its proactiveness by sending notifications and reminders to complete tasks.

• You get a gift guide feature in the chatbot that curates a list of gifting options on knowing the purpose and caucasian.

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11. Xcaret

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Being a reputed archeological part and resort group, Xcaret has come up with an amazing AI-integrated chatbot that solely focuses on travel and tourism. If you want to plan a family vacation, this chatbot will function like a digital concierge to design your tour. It simplifies multilingual queries and travel itineraries and offers personalized travel recommendations. 

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Its real-time support interaction feature keeps users engaged across multiple platforms. Its chatbot builder, Worldline, offers a conversational AI-based platform. Its omnichannel payment structure helps the chatbot attract new customers and keep them coming back. The chatbot specifically emphasizes easy payment gateways and transactions.

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Features: 

• The chatbot has a custom itinerary generator feature that creates personalized itineraries based on your visitor profile.

• The package booking tool of the chatbot facilities users to select packages and book tours according to their convenience.

• The chatbot provides weather and event updates to make the most out of your visits.

• The multilingual feature of the chatbot welcomes travelers from all over the globe to create the best travel itinerary in their native language.

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12. eBay

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ShopBot of eBay is one of the earliest e-commerce chatbots and a perfect example of conversational AI in e-commerce. Since eBay has a vast product base, the chatbot takes care of presenting relevant products to the customers in a simplified manner. Although you could initially find the chatbot only on Facebook Messenger, now you can access this chatbot across websites, mobile apps and voice assistants. 

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As a powerful chatbot builder for eBay, Zapier follows a simple 5-step approach to build the chatbot - Add knowledge, customize, collect leads, share and analyze. The AI automation feature of the chatbot helps eBay to draft email responses, reply to customized messages, follow up with leads, send AI-generated videos and create to-do lists on Notion.

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Features: 

• The chatbot allows you to make use of voice and image assistants to find the relevant products with ease.

• The action alert feature of the chatbot is integrated closely with the bidding system of eBay, thereby notifying about bids to the users at the right time.

• The chatbot gives real-time updates to the users through its watchlist tracking facility to enhance customer engagement.

• The chatbot bridges the gap between the seller and the buyer by providing answers to all customer queries.

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13. Nike (ShopBot)

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Nike has an extremely responsive and sleek chatbot that is developed as a part of the DTC strategy of the company. You can get steady access to the chatbot across multiple platforms like the website of Nike, mobile app, WhatsApp and Instagram. ShopBot plays two definite functions - it works like a gear coach as well as assists a personal stylist. 

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To enhance your journey as a shopper, the chatbot conducts natural conversations just like a human being. Nike’s chatbot helps the company to personalize CX and provide product recommendations to boost customer satisfaction. Further, the chatbot saves response time with the help of next-gen voice AI.

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Features: 

• The chatbot provides early access links and reminders on specific hot deals and discounts to keep users more invested in the brand.

• The chatbot learns about the workout routines of the users and recommends products and accessories based on their training.

• The size and fit finder of the chatbot allows it to record the past measurements of a user and recommend products based on these previous records.

• Having a strong fashion sense, the chatbot helps users with curated outfit suggestions that gel well with the recent fashion trends.

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14. Nykaa Intelligent Virtual Assistant

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Being one of India’s largest online beauty retailers, Nykaa is home to several beauty influencers and enthusiasts. In order to help their users with a better experience, Nykaa has introduced IVA or Intelligent Virtual Assistant. This is not just any other AI-powered chatbot. Instead, it functions as a digital beauty advisor that has been integrated with the mobile app, WhatsApp and the website. The chatbot helps customers navigate through 2,500 brands effortlessly. 

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To reduce response time, Nykaa has used Verloop.ai. The chatbot offers a Gen AI approach for quality auditing and agent coaching. Besides, the chatbot offers a dashboard with 360-degree visibility for continuous improvement. Further, it offers seamless integration across multiple channels through a customer-centric approach.

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Features: 

• The chatbot has interesting voice-enabled quizzes to find out the skin, hair tone and lifestyle habits of the users.

• The chatbot notifies customers when out-of-the-stock products become available on the website.

• The chatbot is integrated with the brand’s loyalty program and suggests offers and deals to the customers.

• Right after a consultation or purchase, the chatbot doesn’t leave you alone. Instead, it offers post-purchase support by helping users with tutorials on the products purchased.

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15. Flipkart (Flippi)

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Flipkart has a conversational AI assistant named Flippi that functions like a virtual guide to online shoppers and shopping enthusiasts. During a major steal deal or sale, Flippi plays the pivotal role of keeping the users engaged with various deals and discounts. The chatbot leverages user behavior analysis, machine learning and contextual AI that guides users via chats and keeps them engaged similarly. 

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Flippi leverages OpenAI’s ChatGPT to offer its customers a personalized shopping experience. With the mechanism of natural language processing, Flippi facilitates an intuitive interaction with customers that makes them feel heard and understood. It integrates generative AI to analyze what the customers prefer and their behavior to improve their overall shopping journey.

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Features: 

• Flippi sends users real-time deal notifications and alerts to inform them about sudden price drops and stock availability.

• The visual search compatibility feature of the chatbot allows users to upload an image of a product to find a similar product in the catalog.

• To target the Indian audience, Flippi offers multilingual support where users can switch from one language to another in between conversations.

• The post-purchase assistance of Flippi tracks the order or shipment of the product and notifies users accordingly.

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16. Myntra (Maya)

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Maya is yet another intelligent AI chatbot that functions like a human fashion consultant. Even if you need curated fashion recommendations for a particular occasion, Maya has your back. The chatbot is integrated into Mnytra’s website and in the app. To help users with customized solutions, Maya analyses recent trends in the fashion industry and user preferences along with contextual inputs. 

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Just like Flipkart, Myntra also uses OpenAI’s ChatGPT with a combination of natural language processing to offer the best search technologies for customers. The chatbot draws recommended products from a massive product catalog and tailors suggestions accordingly. Further, the chatbot is integrated with conversational AI technology to streamline conversations.

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Features: 

• Being an interactive chatbot, users get real-time trend-based styling advice with outfit recommendations inspired by the global fashion industry.

• For hyper-personalized suggestions to customers, Maya offers a style quiz to learn more about the users’ preferences, choices and tastes in fashion.

• The chatbot helps users with festive-specific fashion guides for different body types, shapes and patterns.

• The chatbot has a Try & Buy integration where users can try the product at home even before purchasing.

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Best 3 E-Commerce Chatbot Builder 

In a 2023 report by MarketsandMarkets, researchers revealed that the global chatbot market is expected to grow to USD 15.5 billion by 2028. Keeping this data in mind, these are the best three chatbot builders e-commerce websites now are relying on the most:

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1. Copilot. Live

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Known as the most powerful AI-based chatbot builder that integrates various platforms like Shopify, WooCommerce and more. The cross-platform compatibility of the chatbot makes it one in a million.

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2. Tidio:

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This is a no-code e-commerce chatbot-building platform that requires zero technical knowledge. The AI assistant is trained to behave like a human and understand what the user is asking for.

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3. Intercom:

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This is a completely enterprise-grade trustworthy e-commerce chatbot builder relied on by Shopify Plus, Amazon and Atlassian. The chatbot has a layered conversation pathway for proactive customer engagement.

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Benefits of Using Chatbots in E-commerce

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Cross Border Magazine reveals that AI chatbots can take care of 80% of customer queries without any human intervention. So, here are the benefits of using e-commerce chatbots:

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• 24/7 support - Customers get access to the chatbots 24/7. This means reduced wait times and more engagement with the customers.

• Personalized recommendations - These AI chatbots can study customer behavior and analyze them better to come up with smarter product recommendations.

• Faster resolutions - These chatbots can resolve all your queries within a few seconds as they automate repetitive tasks and reduce human labor and time.

• Cart recovery - To reduce cart abandonment, these chatbots send timely reminders and notifications on interesting deals and discounts to attract customers.

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Conclusion

Therefore, chatbots are no longer restricted to solving user queries. In fact, they have extended their reach and are now performing various tasks to streamline business and build a healthy rapport with the customers. By now, you must have an idea of how the industry e-commerce biggies have become trendsetters only after the introduction of e-commerce chatbots. So, it’s time you install an interactive and engaging chatbot in your e-commerce platform and see how it leverages your business.