Best Shopify Store Chatbot Examples

Chatbots have become the fastest-growing communication channel for a lot of websites. According to a study by Adam Conell, chatbots can respond to almost 79% of the queries and daily questions that users ask. The global chatbot market is expected to be worth $455 million by the end of 2027. Even tailored, non-routine questions can be answered by some of the most sophisticated chatbots. The ability of chatbots to efficiently respond to more consumer inquiries will increase as the technology advances.

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With all the hoo-ha around, it is obvious that all of us have the slightest idea what conversational chatbots are. If you ask me to simplify it for you, then I would say conversational chatbots are the easiest form of communication between users and the organization. In fact, it would even be correct to say that conversational chatbots are firsthand communication between the users and the website. However, my question to you is, do you know what Shopify chatbots are? Or what are the benefits of using a Shopify chatbot? 

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I have specially curated this blog after dedicating a substantial amount of time to researching journals and research papers and simultaneously reading numerous blogs and websites. This blog will help you understand the basics of Shopify chatbots. In this blog I have elaborated for you on the top 10 websites that implemented Shopify store chatbots, top Shopify chatbot platforms, the steps to develop a Shopify chatbot, and many more. 

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Fun Fact! 
Did you know that the majority of people use chatbots during business hours between 8 AM and 5 PM? Despite the fact that chatbots can be accessible 24/7, another report by Adam Conell states that people tend to use chatbots primarily during office hours when most people are at work. 
However, there is an exception to this in the retail sector, wherein consumers prefer using chatbots after 5 PM and especially during weekends. This further gives credibility to the fact that most people do their online shopping on weekends!

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What are Shopify store chatbots?

Shopify store chatbots, in simple words, can be defined as similar to any other regular chatbots that read and interpret user queries and respond in a tailored and personalized way. Shopify chatbots use NLP and machine learning to understand and deliver responses that cater to every user based on their detailed and intricate questions. 

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Did I slightly raise your curiosity about Shopify chatbots? I sure did, right? Well, the next sections that I have lined up for you will definitely give you clarity and insightful details of the intricacies of the world of Shopify store chatbots.

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Top 10 Shopify store chatbot examples at a glance

First things first, I have tabulated below for you the top 10 Shopify store chatbot examples, along with their founder and launch year. Let's begin slowly and get to know the names and the founders, and then we can go on to elaborate on each. 

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Top 10 Shopify store chatbot examples

As promised, I will take you through each of the top Shopify store chatbots and explain the key notes for each. So, let's not keep you glued with any further information and start directly with the top 10 Shopify chatbot examples.

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1. Gymshark

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Gymshark is a UK-based unisex sportswear brand. Gymshark was established by Ben Francis and was started in the year 2012. Gymshark began as a small screen printing operation from a garage in Birmingham, UK, now with a total of 900 employees, 18 million social media followers, global customers spread across 230 countries, and 14 online stores. 

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In addition to retailing sportswear, Gymshark also makes an enviable range of bags, gym equipment, shoes, and numerous related accessories. Now, moving on to the Gymshark chatbot, considering they are the first form of communication with the users, the majority of queries are related to order returns and refunds, order tracking, delivery updates, payments and promotions, and so forth. Some of the most frequently asked questions are as follows:

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• How do I return my items?

• What is the return policy?

• I received my order, but it is wrong. What do I do?

• I still haven’t received my refund.

• How do I track my order?

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2. Huel

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Launched by Julian Hearn in 2015, Huel is an amalgamation of two words (human + fuel). Huel comes in with an aim to provide power food with all essential nutrients without necessarily disturbing the environment and affecting the lives of the animals. 

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For its outstanding performance in delivering nutritional supplements to its clients, Huel was featured on various international media outlets like Forbes, The Telegraph, and The Times. Huel offers plant-based nutrients such as oats, flaxseeds, coconut, and sunflower to create its nutritional supplements.

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Similar to other chatbots, some of the usual questions responded to by the Huel chatbot include those regarding their product, order and delivery, nutrition, diet, and medicines. Some of the most frequently asked questions to the Huel chatbot are as follows:

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• How do I track my delivery?

• Can I change or cancel my order?

• Can I return my order?

• Is it a weight loss product?

• Is Huel gluten-free?

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3. Absolute Collagen

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Absolute Collagen is the result of a personal art project whose proprietor was Maxine Laceby, along with her daughter, Darcy, who is the co-founder. Absolute Collagen was launched in the year 2017. Absolute Collagen is today the UK’s fastest-growing collagen brand. 

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Absolute Collagen was built with the idea to gift people, especially women who aspire to get natural glowing skin without any superficial cosmetic product but something that would work naturally and from within. Absolute Collagen has been featured across Grazia, Women’s Health, Vogue, and several other lifestyle magazines. 

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Georgia, the chatbot for Absolute Collagen, like any other chatbot, responds to several queries from its users. Some of the most common and routine sets of questions that are asked to the Absolute Collagen chatbot are as follows: 

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• What makes Absolute Collagen’s liquid supplements so unique?

• What effects will I see after taking the supplement?

• At what age should you start taking collagen supplements?

• Is Absolute Collagen a carbon-neutral company?

• What does Absolute Collagen taste like?

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4. Condor Cycles

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Condor Cycles, launched in the year 1948, is the most trusted handmade bicycle and bicycle frame brand in the UK. Monty Young, the founder of Condor Cycles, launched these bespoke bicycles that have been ridden by several famous names, such as Tom Simpson, Bradley Wiggins, and Tao Geoghegan Hart. 

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The history of Condor Cycles goes back to the Tour de France and the Olympics. With the fastest shipping and dispatch and easy return policies, Condor Cycles is the trusted and most sought-after bicycle brand. Apart from cycle frames and cycles, Condor Cycles also sells bicycle accessories and clothing. 

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Some of the most frequently asked questions to the Condor Cycle chatbot are as follows: 

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• Where is my order?

• How can I cancel or modify my order?

• When can I expect my refund?

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5. Allbirds

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Allbirds is a high-end footwear and clothing brand for both male and female customers. It was co-founded by Joey Zwillinger and Tim Brown and started operating in the year 2016. Allbirds endeavors to provide its customers with comfortable shoes and clothing and give the entire look a simple, easy, breezy one. 

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Users can select from its three elementary divisions: menswear, women's wear, and new arrivals. The firm also emphasizes sustainability and does carbon offsets at the same time.

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Most of the chatbot questions are related to returns, refunds, and order tracking. Some of the most frequently asked customer queries to the Allbirds chatbot are as follows: 

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• How do I make my return or exchange?

• How do Allbirds fit?

• How do you ship?

• When will you restock?

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6. Pela Case

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Pela Case was established in 2011 by Jeremy Lang and was focused on developing sustainable substitutes for plastic. Pela Case is a luxury phone cover case that guarantees its users 30% lower carbon emissions, 34% less water consumption, and 80% less waste generation. 

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The organization guarantees that they will offer phone cover cases as soft as rubber but defend your phone like steel. With its spring sale promotion of buy one, get one free, Pela Case is among the fastest-growing and leading phone cover cases for iOS and Android. 

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Aside from phone cases, the business sells glasses, watches, charging cables, mini wallets, card holders, and a whole lot of other related products. Some of the most frequently asked questions to the Pela Case chatbot are as follows:

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• What are the shipping options for US customers?

• How long does it take to process my order?

• Where does Pela ship from?

• Will I have to pay duties or customs fees?

• How can I track my order?

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7. R80 Rugby

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R80 Rugby is a dedicated rugby supply division that was launched in the year 2009. The SPSS group, a New Zealand-based company, launched R80 Rugby. Starting from team uniforms and jerseys to supplying field setup, medical and fitness tools, and helping in playing and giving proper training, R80 Rugby does it all. 

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Some of the most popular rugby and league equipment that they deliver are mesh training bibs, field marking, goal post pads, kicking tees, and so on. Some of the routine queries that the dedicated chatbot for R80 Rugby caters to for its users are as follows: 

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• What do I do if I change my mind and want to return a product?

• Are there any items that I am not allowed to return and exchange?

• What happens after I return my product?

• Do you pay for my return shipping?

• What is a gift voucher or store credit?

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8. Max Carbon

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Max Carbon is a German-based company that produces high-quality carbon parts. Max Carbon was established in the year 2018. Max Carbon's mission is to deliver high-quality and customized carbon solutions. 

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The company works for a variety of sectors, namely prototype development and series production. They also work on B2B custom-made carbon production, assuring high-quality standards. 

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Some of their most recent manufacturers include front bumper air intakes, front attachments for BMW, performance grill replacements for BMW, and sports rear spoilers for BMW. 

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With the high-tech superficial tasks that Max Carbon discharges, some of the most frequently answered questions of its dedicated chatbots are as follows:

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• Where is MC?

• What is MC?

• Where is my order?

• What is the delivery certified at MC?

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9. Jung Kwan Jang

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Jung Kwan Jang is a fitness and nutrition-based company that was launched in 1899. Jung Kwan Jang was launched by the Korea Ginseng Corp., which proudly boasts of having exported their products to over 40 countries and having a professional team of 130 research associates today.

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The company offers various privileges for its users, such as free shipping on orders, book now pay later options, and dedicated online support. Some of the most frequently asked questions to the dedicated chatbot for Jung Kwan Jang are as follows: 

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• What if I received a damaged item in transit?

• What if I never received the package?

• When will I get my refund?

• What are return labels?

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10. ProSmoke

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For all barbecue enthusiasts, Pro Smoke offers a variety of accessories, starting from fuel, food, and fire to cooking essentials, electric smokers, fire pits, gas griddles, offset smokers, pizza ovens, and many other products. 

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The company offers express shipping for orders placed before 2 PM, along with BBQ showrooms and assembly from across a choice of A-listed brands. Rated 5 stars on Google Maps, ProSmoke is the highest-rated BBQ store with a 24/7 dedicated online support team. 

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Some of the most frequently asked questions to ProSmoke chatbots are as follows:

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• Where is my order?

• What is the best value offset smoker you sell?

• I need a set-and-forget BBQ; please help.

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Top 5 Shopify store chatbot platforms

Now that you are aware of the best sites to implement Shopify chatbots let us now look at the top Shopify chatbot platforms. If you happen to be a future developer of chatbots or need more information about this sector, you can look up these platforms for a clearer understanding of Shopify chatbots.

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So, the top 5 Shopify chatbot platforms are as follows:

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1. Copilot.Live

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Launched in the year 2024 with Copilot.Live, you can build your chatbot and tailor it according to your requirements. Copilot.Live provides a customized and interactive customer experience. Besides continuous updation and tailoring, Copilot.Live provides smooth integration, offers top-class analytics, and supports multiple languages. 

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Not only that, but Copilot.Live helps you make personalized recommendations for your customers, integrate with CRMs, and schedule auto-bookings. And now that's one ginormous list that Copilot.Live provides. Seize your chances with Copilot.Live immediately!

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Some of the key features of the Copilot.Live chatbot are as follows:

• Automated data synchronization as well as multilingual support of 50+ languages.

• Total app install time length of 3 minutes

• Customizable chatbots based on your brand image

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2. Reamaze

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Launched on April 1, 2014, and developed by Reamaze Inc., Reamaze chatbots provide customers with a voice-customizable chatbot that has real-time conversations with both current and future users. 

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In essence, Reamaze Live Chat is for those of you who want to improve your customer service department at a reasonable cost.

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Some of the key features of the Reamaze chatbots are as follows:

• Automate repetitive tasks and patterns with rules and data to conserve time

• Sends satisfaction surveys, status pages, and push notifications to engage customers

• Manage, edit, and make Shopify orders within customer support and chats.

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3. Tidio

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Launched on July 14, 2014, Tidio is an artificial intelligence-powered e-commerce software that automates operations in real time. Tidio's powerful automation and customization capabilities are an ideal choice for financial professionals because they ultimately translate to better customer interaction and operational effectiveness. 

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Some of the key features of the Tidio chatbots are as follows:

• Preview carts, view order history, and suggest products within the chat

• Promptly resolve issues and sell proactively

• Collaborate with the Lyro AI robot to instantly answer your customers' problems.

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4. Pronto

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Pronto was launched on December 12, 2024, and developed by Apella AI. In real-time, Pronto responds to questions, assists customers in finding products, and offers personalized product suggestions. Pronto leverages natural language understanding to navigate customers through the buying process, drive average order value and conversions, and lower support tickets.

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Some of the key features of the Pronto chatbots are as follows:

• AI recommended products according to the customers' choice

• Customers explain what they need in simple language

• Fully customize what your AI knows and provide support answers.

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5. SmartBot

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On 1st August 2023, the BestChat developers made SmartBot available for use by the general public. SmartBot increases order value, reduces support load, and increases visitor conversion with real-time monitoring, suggestions, and live handoff agent support. 

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The AI runs in real-time, detects intent, and executes business logic to enhance revenue and customer satisfaction.

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Some of the key features of SmartBot chatbots are:

• Identify the locations, policies, products, and store information.

• Generate more conversions with AI-driven help and recommendations.

• Establish business standards, and AI will automatically conform to them.

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Step-by-step to creating Shopify store chatbots 

Covering the final leg of our blog today, we will be discussing in very short what the basic steps are that need to be followed to develop a Shopify chatbot. You know, building a Copilot.Live chatbot is the easiest thing that you can gift yourself with in case you are planning to invest your future in the world of chatbots. 

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So, the 5 basic steps to build your chatbots are listed below for your reference.

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1. Visit Copilot.Live

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The first step in building your chatbot will require you to visit our official website and sign up for free!

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2. Customize your chatbot

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Personalizing your chatbot provides you with the opportunity to turn your chatbot into an expression of your ideas and thoughts. You can personalize your chatbot by assigning it a friendly tone, or if you prefer a core business discussion, you can personalize your chatbot tone into a professional tone.

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3. Add data sources

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The third step will require you to enter your information at this stage. It can be used for a personal or professional purpose. The decision is yours! After doing so, you need to train your chatbot, it means whatever data and information you provide your chatbot is the future response it will provide to your potential clients and customers. 

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Therefore, training your chatbot according to your business purpose is an important stage in the entire process.

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4. Train your chatbot

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To train the chatbot, navigate to the 'Data Source' menu on the dashboard and include the data sources that will supply the chatbot with all the details regarding the university or college. For improved training, the conversations are stored in the 'Inbox' tab of the menu. 

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Whenever the chatbot has any conversation with the students, it is stored here. So, you can pass through these conversations for analysis, and the chatbot can look at them for instant answers.

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5. Deploy the chatbot to your website or app.

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After you have built the chatbot, the final and last step is to test the same in order to not commit any more goof-ups. Once you have done this, you can install the same to your website or the app that you intend with various methods, i.e., an integrated platform or an embedded code snippet.

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Now that’s an easy process. It will take you just 10 minutes to build your chatbot at Copilot.Live. And this is where I can conclude my take on top Shopify store chatbot examples. 

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Building a chatbot and eventually making it an effective part of your system will not only help you in the long run but simultaneously ease you out and help you persuasively deliver on your tasks.  

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Chatbots today are the reflection of each company’s ideologies. They not only serve as an efficient communication partner but are trained to keep your data safe and strong. Apart from the regular routine tasks that are taken care of by a chatbot, some chatbots are trained to deal with highly private and internal questions about users that they deliver seamlessly. The future of Shopify store chatbots is not just a sad story but is an evident gig stackup that will forever change the dynamics of communication.