Have you tried looking for a way to outdo your competitors in terms of gravitating your customers through your chatbots? Did you ever think of a way on how your e-commerce platform can gain potent users and turn their regular search into a full-fledged buying spree? You did but could not think of the hows, and whats, and whys, and wheres. Right?
I have a solution for you. I have been researching chatbots for quite some time now. Considering the effect and its global dominance that is expected in the near future, I particularly covered a lot of journals from Forbes and Harvard University that spoke at length about chatbots.
I have tried to put it all in my blogs on chatbots. If you aspire to study and make your career on the same, I think my research would help you to understand, if not the whole lingo of it, then at least the crux of the whole matter.
To make things easy for you to comprehend, the basic pointers that I have incorporated in this blog are what Shopify chatbots are, how you can create one, what the benefits of Shopify chatbots are, and so on and so forth. So, let me help you get started with this.
What are Shopify store chatbots?
If I explain it to you in the simplest language, Shopify store chatbots are like any regular chatbots that read questions that are asked by the users and customers. These questions can be anything from Where is my order? When can I expect my refund to be reflected in my bank account? And likewise.
Now, suppose I go by the proper online definition of Shopify store chatbots. In that case, it can be defined as a programmatic conversational AI or rule-based software in a Shopify shop to engage customers and assist them.
It will have the capability of answering questions, monitoring orders, suggesting products, and completing a range of tasks, including acting as an online sales assistant. The chatbots may be AI-based, simulating human interaction, or rule-based, with pre-defined answers triggered through a specific action.
Step-wise guide to creating a Shopify store chatbot
I hope I was able to give you a brief idea of what a Shopify chatbot is. Up next I will help you understand the five basic steps that you can follow if you want to create a chatbot for your store using Copilot.Live.
These five steps include,
- Navigating to the official website
- Sign for free
- Name and design your chatbot
- Train your chatbot
- Test and deploy your chatbot
I have elaborated on each step for you for a better understanding.
Step 1: Navigating to the official website
The first step will require you to visit the official website of Copilot.Live on your Google SERP
Step 2: Sign up for free
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In the second step, after you visit the official website, you will be required to click on the sign-up button placed at the far top right corner.
After signing up, you will see the company terms and conditions, which are all easy to understand. So hurry up and don't waste your valuable time thinking about what I am making you sign into.
After you finish, there will be a pop-up message requesting your credentials. Do not be afraid to provide us with all the details; we are secure, and our major concern is securing your information.
Step 3: Name and design your chatbot
In the third step, once you reach the dashboard of Copilot.Live, you will notice a lot of options, but what you are required to do is click on the 'configuration' menu so that you can configure or set up your chatbot personality.
Whatever information you provide over here will set your chatbot accordingly. So, wait no more; just let your imagination take you on a fun ride and make your chatbot your voice representative.
Step 4: Train your chatbot
Alright, so now that your chatbot is ready, you will then proceed to the data source menu and feed data as necessary. Keep in mind this data is what your chatbot will be looking at when handling customer queries.
So, be extremely cautious about what you feed. Typically, for banking chatbots, questions are all about bank accounts, transactions, fund transfers, and debit and credit cards.
But if you pay attention to me, I would recommend that you research well before you provide data to your chatbot.
Step 5: Test and deploy your chatbot
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Voilà! Your chatbot is ready! You just created for yourself a fresh new chatbot. But just to be sure to avoid any kind of bloopers or goof-ups, I would rather suggest that you conduct trials and frequent tests before deploying it on your shopify store and WhatsApp, wherever you plan to deploy it.
I guess I was able to explain to you the process of creating a chatbot. If you think you still need clarity, why don’t you visit Copilot.Live and try it!
You know it’s a free signup. Hurry! Grab your opportunity to make your own chatbot. While I will proceed to the next section, where I will discuss the benefits of using Shopify store chatbots.
Benefits that you will get using Shopify store chatbots
So, what do you think are the benefits of using Shopify store chatbots? Just think of a few in your mind and let me know if they relate or are close to the ones I will discuss here below.
Some of the major benefits of using Shopify chatbots are as follows:
- Improved customer service
- Boost sales
- Cost-effective
- Data collection insights
Did your benefits match with mine? I am sure some did match, and some didn’t. So now I will elaborate on the benefits of using Shopify store chatbots for your reference.
1. Improved customer service
Shopify chatbots can generate personalized suggestions based on what their customers have previously purchased, their interests, and their conversation history. They can also concurrently examine real-time speech or text input and draw on user information, such as browsing and conversation history, in order to make relevant product information and personalized recommendations.
By offering self-service options such as knowledge base articles or frequently asked questions, customers can perhaps more easily and quickly access what they are looking for.
Did you know: According to a Harvard Business Review study, 81% of customers attempt to solve issues themselves before contacting customer service?
2. Boost sales
Did you realize that you could send out regular newsletters and alert your clients about new releases of products and specials based on the leads that you've accumulated? Through this, you are able to increase the level of repeat business and customer contact, both of which will eventually translate to increased sales.
The chatbot in the app promotes repeat purchases and customer loyalty through personalized support and product suggestions.
3. Cost-effective
Shopify chatbots are affordable by providing automated customer support, hence, no need for human representatives and even facilitating businesses to save up to 30% on customer support. They can resolve basic questions, allowing human employees to handle more complicated issues.
Chatbots can also assist in propelling customer satisfaction and revenue through instant feedback and consideration of personal preferences.
Did you know? As per a study by Invesp, chatbots can help businesses cut down on their customer service cost by 80% by effectively speeding up chatbot response time.
4. Data collection insights
Chatbots also do a fantastic job of soliciting customer feedback. Consider old-fashioned product feedback emails, then picture walking into a store and being queried on your shopping experience before you even exit.
As people enjoy chatting, there's a higher likelihood of getting feedback in the second scenario. You can employ chatbots to proactively collect customer feedback through various channels or even request product reviews and ratings.
You can also employ chatbots to track negative feedback prior to it being posted online so that you can handle a customer's issue prior to it being publicized.
Features of a Shopify store chatbot
You know you can build, create, and do everything with a chatbot. But do you know the key features that you have to implement in your chatbots so that you can make them run efficiently and effectively? Here I have listed some of the key features that a Shopify store chatbot should implement.
1. Product recommendations
Shopify chatbots propose items according to client information, such as looking at history and buying conduct to make personalized recommendations and employing sophisticated logic to foresee what items buyers would be drawn to.
They also take into account the client's activity setting, i.e., existing searches or current promotions, in order to provide appropriate recommendations.
2. Abandoned cart recovery
Shopify chatbots can actually enhance abandoned cart recovery quite noticeably by providing real-time support, real-time recommendations, and offers, all of which help to nudge buyers to complete the purchase.
Being proactive in greeting customers and eliminating potential checkout-related issues, chatbots assist in reducing lost sales and increasing revenues.
3. Order tracking
Shopify bots can do more than provide support on tracking orders. They can be helpful by automating real-time order status customer notifications and providing answers to frequently asked questions.
Integration with order management software enables the bots to give instant access to order receipts, shipping status, estimated delivery date, and tracking numbers.
This alleviates customer nervousness and increases satisfaction due to transparent and on-time communication of their orders.
Top Shopify store chatbot platforms
Now that we have reached the final topic of our blog, I will share the top five Shopify store chatbot platforms that you can refer to if you plan to make your career in the same. The top five Shopify store chatbot platforms are as follows:
- Copilot.Live
- Pronto
- Reamaze
- Tidio
- SmartBot
I have elaborated on each of the platforms for your clarity and understanding.
Copilot.Live
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With Copilot.Live, you can develop your chatbot and design it according to your requirements. Copilot.Live, provides a personalized and interactive customer experience.
Along with general updating and designing, Copilot.Live provides hassle-free integration, offers deep analysis, and multiple language support.
Not just these but also through Copilot.Live, you can also present personalized recommendations to your users, integrate with CRMs, and automate booking appointments. Now that's a massive list of to-do lists Copilot.Live provides. Seize your opportunities with Copilot.Live immediately!
Pronto
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Pronto is an artificial intelligence-powered shopping assistant that blends in organically with your Shopify store. It answers questions, directs clients to items in real time, and makes personalized product recommendations in real time.
It increases conversions and order value while decreasing support tickets using natural language understanding. Pronto synchronizes with your product catalog immediately, is always in motion, and learns from every encounter.
Reamaze
Reamaze chatbots are multibrand-supporting chatbots that need zero coding skills. Reamaze is customer support, the voice-selectable chatbot that communicates with prospective and current users in real-time.
Reamaze Live Chat is more or less meant for you who are going to work on your customer support aspect within an affordable budget.
Tidio
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Tidio is an artificial intelligence-based e-commerce platform that facilitates real-time automation to aid operations. Tidio's powerful automation and customization features will be an amazing solution for you who are working in financial businesses because they ultimately result in better client interactions and operational effectiveness.
The chatbot also offers assistance with help desk features and live chats. One of the leading brands that have partnered with Tidio are Lacoste, Jaguar, The Body Shop, and Gecko. Tidio boasts a solution rate of 70% for the users' issues.
SmartBot
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Equip your Shopify store with SmartBot, an end-to-end AI-based chatbot. It can render prompt, contextualized service round-the-clock using a deep understanding of your products, pages, orders, and store content.
SmartBot facilitates the increased visitor conversions, alleviates the workload for support, and maximizes order value using contextual suggestions, real-time surveillance, and seamless live agent handover.
Its AI adapts to acquire intent, digest business rules, and work nonstop to churn profits and satisfaction from customers.
Shopify chatbots have the amazing potential of making customers happier, driving more revenue, and automating processes with Shopify chatbots.
Due to AI and conversational user interfaces, the bots have the potential to offer customized support, suggest products, and ask intelligent feedback.
Finally, deploying a chatbot for your Shopify company can be the game-changer in the competitive e-commerce market.
