12 Best E-commerce Chatbots to Boost Conversion for Your Business

You have the best e-commerce products. You help your customers with the most amazing deals. Yet, you fail to retain them and attract some prospective ones. What customers prefer these days is a brilliant user experience. They look forward to a reliable helping hand who wouldn’t keep them waiting and guide them throughout their buyer journey. 

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This can only be offered by e-commerce chatbots. These chatbots are swift, easy and accurate. Can these chatbots serve like humans? Well, to answer this, let me take you through specific data. You’ll be surprised to know that the chatbot market is expected to get a CAGR of 24.53% by 2029.

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If you are looking to introduce such a solution to your e-commerce business to help your customers, this blog has everything you need. In this blog, you’ll learn about the top 12 best AI chatbots for e-commerce businesses, along with some top e-commerce websites that are already reaping the benefits of e-commerce chatbots.

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List of Top 12 E-Commerce Chatbots

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1. Copilot.Live 

2. Tidio 

3. ManyChat 

4. Crisp 

5. Intercom 

6. Drift 

7. Ada 

8. Botsify 

9. Flow XO

10. LivePerson 

11. Chatfuel 

12. FreshChat

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Quick Glance at 12 AI Chatbots for E-Commerce in 2025

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Top 12 AI Chatbots for E-Commerce Businesses in 2025

Undoubtedly, these AI digital tools have now become an indispensable organ of e-commerce businesses. Right from improving customer journeys to showering your e-commerce businesses with a plethora of benefits, these e-commerce chatbots are a perfect addition for upscaling. Let’s dive into the best 12 AI chatbots for e-commerce businesses in 2025.

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1. Copilot.Live

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If you’re looking for a next-gen e-commerce chatbot that streamlines your entire e-commerce business processes, Copilot.Live has you covered. Exclusively tailored for D2C and retail businesses, Copilot.Live helps your customers with intelligent and swift responses that go beyond scripted data.

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It’s not just a question-and-answer tool. Rather, Copilot.Live guides your e-commerce customers throughout the buying journey and even post-purchase. One of the most significant features of Copilot. Live is its no-code builder platform. So, within a few minutes, you can deploy an AI-integrated chatbot in your e-commerce website without the need for any technical help.

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Besides, Copilot.Live comes up with robust integration that offers smooth synchronization with Shopify, WooCommerce and Magento. Being an ISO 27001 certified chatbot platform, Copilot.Live supports multilingual features and adheres to safe data protection standards.

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Features: 

• Copilot.Live uses generative AI and rule-based bots to understand human sentiments and provide answers that offer higher customer satisfaction.

• It analyzes the previous browsing history and conversations of customers to produce more relevant product recommendations.

• Copilot.Live allows e-commerce businesses to integrate different CRM platforms to keep track of user interaction.

• The customizable workflow automation of the chatbot aligns with your e-commerce business’s needs to streamline operations and reduce workload.

• The chatbot employs machine learning mechanisms to understand and analyze the behavior of the users and their preferences.

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2. Tidio

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This is yet another e-commerce chatbot builder that serves as an all-in-one platform. Right from providing live chat to automating chatbot messages and offering a multichannel messaging facility, Tidio is suitable for small to medium retail e-commerce businesses.

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Don’t have the budget to integrate a costly feature-rich chatbot? Tidio works absolutely fine for your e-commerce business. To handle customers automate and track their orders, Under Armour uses Tidio.

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Features: 

• Use Lyro, an AI agent that saves 70% of the time of your human resources as it answers customer queries automatically.

• Enhance the customer conversions of your e-commerce business by 26% with a no-code sales funnel.

• With Tidio analytics, understand the behavior and patterns of your customers while tracking the number of customers who leave due to a lack of response from the team.

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Drawback: 

• E-commerce businesses with free trials may not get access to premium features and optimization options.

• The entry plans do not upgrade the bot to personalized API connections.

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3. ManyChat

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As you can make out from its name, MaynyChat focuses largely on the socials of an e-commerce business. This means you can automate messaging and build better customer engagement via WhatsApp, Instagram DMs and Facebook Messenger.

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Right from driving customer engagement to reapproaching prospects and closing deals with customers, ManyChat gives wings to your e-commerce business. Beardbrand takes guidance from ManyChat for better customer engagement and product promotion on Facebook Messenger and Instagram.

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Features: 

• Drive more sales on autopilot mode using ManyChat’s chat marketing feature.

• With AI flow builder assistant, automate messages and customer communication to ensure clear and engaging brand communication.

• Promises e-commerce businesses 600% higher ROI with two-way personalized conversations that help in launching products and automating giveaways.

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Drawbacks: 

• You cannot access ManyChat on websites as it lacks advanced functions.

• Due to a lack of NLP programming, the chatbot does not have great AI knowledge and functionality. This hinders solving complex customer queries.

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4. Crisp

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Crisp goes beyond being a normal e-commerce chatbot. Interestingly, Crisp offers a collaborative approach for businesses to unite support teams to handle customer conversational experiences.

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You get AI automation, live chat, and knowledge base tools all under one roof. To foster better communication with customers, Crisp manages them from WhatsApp to emails. With the help of Crisp, Reedsy now establishes meaningful human connections with the team and its customers.

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Features: 

• This is an omnichannel chatbot platform that carries forward inbound messaging on automation across all platforms.

• It combines the company’s knowledge database with customer data to pair it with CRM platforms.

• It allows you to have a centralized conversation in a unified communication platform that lets you measure customer satisfaction levels.

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Drawbacks: 

• Although it has a variety of AI tools, sometimes it can be overwhelming. So, we don’t recommend this for beginners.

• Not being an AI-first platform, Crisp requires third-party API integration to respond to complex customer contexts.

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5. Intercom

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If you’re looking for a robust e-commerce chatbot platform that offers seamless customer engagement, none can be better than Intercom. As an AI-first customer service platform, Intercom is a perfect blend of human support and AI-powered automation.

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What sets Intercom apart from its competitors is its use of advanced customer segmentation along with behavioral data to provide relevant and customized responses. For real-time support, automation onboard and user segmentation, Intercom guides Shopify.

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Features: 

• The presence of Fin AI can resolve all kinds of complex human queries, taking into consideration previous messages, documentation and help center content.

• Have a detailed report of the complete support operation of your e-commerce business with real-time performance metrics.

• Meet your customers wherever they are with Intercom’s omnichannel support feature that centralizes all channels and connects them into one.

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Drawback: 

• Considering the pricing strategy of Intercom, it escalates with getting access to premium features and usage.

• First-time users can find it difficult to work on the dashboard and database of Intercom.

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6. Drift (Salesloft)

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If you have a B2B business or are connected to an enterprise e-commerce business, Drift is an ideal solution for you. Right from generating qualified leads to generating real-time and personalized conversations with customers, Drift helps you in every way.

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However, the primary focus of this chatbot is on conversational marketing which makes use of intelligent AI-based automation to drive customer action. To engage customers with a powerful conversational sales funnel, GitHub uses Drift.

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Features: 

• Let Cadence help you create and nurture a customer pipeline while providing trendy AI-based market insights.

• The conversation intelligence solution of the chatbot gives you a detailed impact of all the sales conversations with buyer behavior and related insights.

• Drift AI chat organizes website visitors and conducts personalized conversations to deliver a better and more engaging customer experience.

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Drawbacks: 

• Since Drift doesn’t have any free trial option, the entry-level premium charges can be a bit too much for newbies.

• Although Drift can nurture leads, it doesn’t have certain premium features that e-commerce brands generally look forward to.

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7. Ada

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If you are looking for an easy-going chatbot that runs on a no-code policy, Ada has your back. Created to put customer interaction on complete automation, Ada is a complete solution to empower both support teams and customers with the right insights in less time.

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Its multilingual and highly contextual support makes Ada a perfect choice for both enterprises and retail businesses. For instant customer replies and multilingual automation, Zoom relies on Ada.

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Features: 

• Since Ada is a no-code e-commerce chatbot builder, here you don’t need to rely on any developer or any kind of external help.

• Ada helps you to deliver personalized support to customers with its plug-and-play integrations that integrate e-commerce tools.

• Ada uses an advanced level of artificial intelligence to detect human intent and emotions while keeping customers satisfied.

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Drawbacks: 

• Since Ada is crafted for large enterprises and retailers, the pricing strategy may not suit medium or small-size businesses.

• Ada has a generic chat user interface that fails to offer the utmost personalization.

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8. Botsify

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Looking for a flexible and easy-to-use e-commerce chatbot at an affordable rate? Your hunt ends with Botsify. What adds a feather to the hat of Botsify is the availability of custom-made and pre-built chatbot templates and development services.

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So, if you have an e-commerce team with limited resources, Botsify is your go-to chatbot solution. Besides, this chatbot also offers leads on autopilot mode. GM EFU Life implements Botsify to handle their Facebook community of more than 2 million.

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Features: 

• Automate e-commerce sales processes by turning boring inquiry forms into interesting, light-hearted conversations with customers.

• Create customization communication and workflows with a visual editor by dragging and dropping conversational builder.

• Use customer service AI bots to proactively communicate with customers and automate conversations based on their intent.

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Drawbacks: 

• The artificial intelligence bot of Botsify uses rule-based keyword matching and logic which restricts the capacity of the chatbot.

• It has an outdated user interface that benefits only the designing elements of the e-commerce website or platform.

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9. Flow XO

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Based on logic and automation, Flow XO is a completely AI-based chatbot that nurtures and converts leads as well as satisfies your e-commerce customers with the best engagement and related services.

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If you want control over your e-commerce business’s customer conversations and complicated decisions, Flow XO is the best-suited e-commerce chatbot platform for you. To manage workflows in public, EngageSPARK makes use of Flow XO to automate phone call surveys to customers.

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Features: 

• Flow XO deploys active AI assistance with customized theme-based personas to support sales and customer activities.

• The chatbot uses a no-code workflow bot builder that uses API to integrate your e-commerce CRM and ticketing software.

• This AI-trained chatbot gathers customer information across all platforms to qualify incoming leads, predict human sentiments and respond accordingly.

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Drawbacks: 

• Flow XO doesn’t have any NLP programming, which makes it challenging for the chatbot to offer multilingual support.

• The chatbot lacks real-time tools, thereby letting competitors take the forefront.

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10. LivePerson

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LivePerson is a powerful chatbot, specifically designed for large e-commerce enterprises that look forward to conducting conversational AI. Let the advanced LivePerson chatbot meet your potential and existing customers on multiple messaging platforms, nurture them and convert them into paying customers.

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Combining artificial intelligence and machine learning, the chatbot designs, manages, builds and optimizes your entire e-commerce business. HSBC well integrates LivePerson to offer customer service based on their intent.

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Features: 

• The Intent Manager feature of the chatbot understands what your customers want and automates conversations likewise.

• The chatbot has a generative AI reporting tool that gives immediate optimization and effective monitoring of the bot.

• Get order updates and provide personalized shopping experiences to customers while boosting them with rewards and perks.

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Drawbacks: 

• Since LivePerson does not have a pricing list on the website, it is normally out of budget for small and medium-sized e-commerce businesses.

• Setting up the chatbot is a challenging task and might need the intervention of a technical team.

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11. Chatfuel

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If you need an e-commerce chatbot that connects with your audience on a personal level without keeping them waiting, Chatfuel is the best that you can have. To automate sales, the chatbot creates highly customized Facebook Messenger and Instagram bots.

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It has a robust integration with the platforms of Meta so that it can foster a seamless integration with the social platforms. Adidas employs Chatfuel to run promotional brand campaigns and resolve related queries via Facebook Messenger.

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Features: 

• Chatfuel brings your customers to the sales funnel by using an attractive and personalized interface.

• Help your customers get AI-powered product recommendations on various social channels to boost engagement and sales.

• Get ready to use chatbot templates along with payment integration with Stripe.

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Drawbacks: 

• The functionality of the chatbot is restricted only to Facebook Messenger and Instagram.

• Instead of conversational AI, the chatbot uses keyword matching and a button flow mechanism to resolve queries.

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12. FreshChat

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Being a part of the Freshworks suite, FreshChat has come up with a new outlook. It has a unique modern approach to messaging customers that keeps them hooked. Besides, the chatbot combines AI automation along with live chat to win the trust and loyalty of the customers.

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With this chatbot, the chatbot allows you to develop a healthy relationship with your customers by offering smart product recommendations. To help customers with AI support, and a unified messaging system, Decathlon has integrated FresChat.

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Features: 

• With FreshChat, you can connect with your customers on WhatsApp, Instagram, email and Google Business messages.

• It offers bot-driven support to optimize operations, scale your e-commerce business and automate customer services.

• Get a unified agent workspace to collaborate with team members and filter messages depending on customer responses.

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Drawbacks: 

• Many of the useful features are locked within a costly premium plan, which is challenging for a budget-conscious e-commerce brand.

• Since this is a feature-rich chatbot, it becomes difficult to setup the chatbot without any technical support.

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Why Does Your Business Need An E-commerce Chatbot?

There is no doubt about how these e-commerce chatbots are showering e-commerce and retail businesses with tangible and remarkable results. Right from enhancing business conversions to improving sales along with customer engagement, these e-commerce chatbots are a boon to your e-commerce business. The total number of messaging apps that use chatbots will increase from 3.5 billion in 2022 to 9.5 billion by 2026. Let’s take a look at some of the key benefits of e-commerce chatbots:

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• 24/7 customer support - E-commerce chatbots never let your customers wait as they are featured with AI and machine learning and deliver prompt responses. With these AI chatbots, e-commerce businesses can handle multiple queries simultaneously without any human intervention. Besides, the quick response rate of these chatbots doesn’t let your customers wait for long hours.

• Increased sales and conversions - These AI-integrated chatbots guide your customers by bringing to their platter the perfect product that they are looking for. The AI-based chatbots interpret human intentions, analyze them and guide them throughout the buying journey. This helps customers to make better and quicker decisions.

• Personalized shopping experience - The e-commerce chatbots help your customers with product recommendations, cross-selling and upselling opportunities. These chatbots use NLP and machine learning mechanisms to deliver a personalized experience to your customers. Through NLP, these e-commerce chatbots analyze the browsing history and recommend products accordingly.

• Reduced operational costs - With e-commerce chatbots, a lot of your work gets taken care of by the chatbot without any human intervention. Even if your e-commerce chatbot receives a high volume of queries, it can respond to all in a human-like manner, thereby reducing the need for human support.

• Omnichannel support - E-commerce chatbots are featured with a cross-platform mechanism that allows them to get to your customers via multiple social platforms. These e-commerce chatbots allow you to effortlessly switch from one platform to another without missing out on the context. This not only meets modern customer expectations but also imparts responsive support to make your customers feel valued.

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Websites that have implemented ecommerce chatbot

With the rapid growth of e-commerce chatbots, already some renowned brands have integrated chatbots into their retail business. Let’s take a look at who are these industry biggies and brave hearts.

1. Rufus (Amazon)

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Amazon has introduced its virtual shopping assistant, Rufus, to streamline the decision-making process of the customers along with helping them in their buyer journey. Rufus has already received training on the vast product catalog, customer reviews and FAQs.

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With the help of conversational AI-based interactions, Rufus can help you to make better informed decisions. During certain sales like Amazon Prime Day, the e-commerce site used over 80,000 AWS Inferentia and AWS Trainium chips to maintain a smooth shopping experience.

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2. Sephora

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As a global beauty retailer, Sephora has come up with a chatbot integrated into Facebook Messenger and Kik. The primary purpose of this chatbot is to book appointments and offer customized beauty assistance.

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This AI-powered tool, named Sephora Virtual Artist, enhanced the conversion rates of the brand with an increase in in-store bookings. According to Number Analytics, the Color IQ program of Sephora has increased its conversion rates by 11% only by using its machine learning technology.

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3. Flipkart

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Another leading shopping e-commerce platform, Flipkart’s chatbot, enhances customer experience and improves the overall functionality. During the humongous sale time, the Flipkart chatbot handles a lot of incoming messages with swift responses to all of them.

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When needed, it escalates the user to human support as well from time to time. Further, the e-commerce shopping brand has deployed AGV or Automated Guided Vehicles to enhance processing capacities.

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Factors to Consider While Choosing the Best AI Chatbot for Your E-commerce Business

Indeed, there are several AI chatbots for your e-commerce business. Are all of them suitable enough for your e-commerce website? To test this and pick the best e-commerce platform, here are certain factors that you should consider:

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• Define your business goals - Find out what and how you want the chatbot to perform in alignment with your e-commerce platform.

• Consider customer experience - Since the chatbot is the first point of contact between your e-commerce platform and the customer, make sure it has technologies like NLP, machine learning, multilingual support, etc.

• Evaluate pricing and scalability - Understand the traffic of your website at present and consider its pricing. Make sure to predict its future growth to some extent.

• Check integrations compatibility - The effectiveness of an e-commerce chatbot relies in how well it can be integrated into your existing CRM system.

• Test chatbot performance - Before launching the chatbot, always test it under real-world scenarios. Check the response speed and accuracy, conversation flow, analytics and reporting.

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So, with the evolution of chatbots in the e-commerce industry, several industry biggies are now installing AI chatbots in their e-commerce systems only with the hope of upscaling their business. Therefore, if your goal is to improve your business’s conversion rates and stay ahead of your competitors, get in touch with a reliable e-commerce chatbot platform builder. 

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When it comes it trustworthiness and reliability, you have Copilot.Live to help you. As an AI-powered chatbot, Copilot.Live provides complete automation, customer support 24/7, seamless integration and many more.