Top Chat Insights Alternatives for Enhanced Customer Engagement in 2025
(299 Review)
In 2025, businesses are seeking innovative tools to optimize chat management and enhance customer interactions. Chat Insights has been a popular choice, but numerous alternatives now offer unique features and improvements to suit evolving business needs better. From advanced AI-powered platforms to user-friendly solutions, these alternatives provide diverse functionalities to help streamline communication and boost efficiency.
Whether you're looking for more customizable options, robust analytics, or improved scalability, the following list of top Chat Insights alternatives offers a range of tools to fit every business requirement, ensuring better customer engagement and smoother operations.
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Best Paid & Free Alternatives to Chatbase
Copiloto en vivo
Intercom
Zendesk
Freshdesk
HubSpot Service Hub
Drift
LiveChat
Tidio
Olark
Zoho Desk
Genesys Cloud
BotStar
Kustomer
Smartsupp
Crisp
Aivo
Chatfuel
Acquire
SurveySparrow
MessageBird
Coveo
Claritysoft
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Best Alternatives to Chat Insights
When it comes to optimizing customer interactions, many businesses turn to Chat Insights for valuable data and analytics. However, several powerful alternatives offer similar or even enhanced features to meet diverse needs. These alternatives provide advanced capabilities such as AI-driven insights, improved scalability, and customization options. Whether you’re looking for more cost-effective solutions or specialized tools, the best alternatives to Chat Insights can help elevate your customer communication strategy.
Copiloto en vivo
(32 reviews)
Copiloto en vivo
(899 Review)
Copilot.Live is a dynamic AI-powered chatbot platform designed to enhance website user engagement and automate customer interactions. With seamless integration across multiple channels like websites, WhatsApp, and voice calls, it enables businesses to automate tasks, capture leads, and handle customer support efficiently. The platform offers customizability with unique personalities, tone adjustments, and integrations with popular tools like Slack and Google Calendar.
Its real-time voice calls, AI-powered responses, and automatic data syncing make it a versatile tool for businesses looking to improve customer communication. Copilot’s AI-driven insights and workflows help streamline operations and boost engagement.
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Copiloto en vivo
(32 reviews)
Intercom
(325 Review)
Intercom is a versatile messaging platform that enables businesses to provide real-time support, marketing, and customer engagement. It features live chat, bots, and targeted messaging, allowing companies to create tailored customer experiences. This platform helps improve user engagement with automated responses and a rich suite of communication tools.
In addition to its messaging capabilities, Intercom offers detailed analytics to track interaction history, assess customer satisfaction, and measure engagement metrics. Integrating with numerous third-party tools like Salesforce and Shopify, it offers businesses a scalable solution for improving customer relationships and operational efficiency.
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Copiloto en vivo
(32 reviews)
Zendesk
(345 Review)
Zendesk is a comprehensive customer service solution that allows businesses to manage support tickets, live chat, and emails from a single platform. Its intuitive interface streamlines customer service management while offering features like ticket automation, knowledge bases, and self-service portals. Zendesk ensures that users can provide quick, consistent responses to customer queries.
In addition to ticket management, Zendesk offers robust reporting tools to track performance, analyze trends, and gain insights into customer satisfaction. It integrates with numerous third-party applications and allows for scalability, making it ideal for businesses looking to enhance their customer service operations.
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Copiloto en vivo
(32 reviews)
Freshdesk
(399 Review)
Freshdesk is a cloud-based customer support software designed to manage and resolve customer inquiries across multiple channels. It provides a unified platform that handles emails, calls, live chat, and social media messages, making it a convenient tool for businesses seeking streamlined communication. Features like AI-powered chatbots and automation enhance efficiency.
Furthermore, Freshdesk’s analytics and reporting tools allow businesses to monitor team performance, track response times, and improve service quality. With its easy-to-use interface and integration capabilities with tools like Slack and Trello, Freshdesk is a great choice for companies looking to enhance customer service workflows.
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Copiloto en vivo
(32 reviews)
HubSpot Service Hub
(425 Review)
HubSpot Service Hub is a customer service platform that centralizes all support activities in one place. It allows businesses to manage customer queries, track issues, and measure team performance. Its live chat tool and knowledge base feature help deliver timely and accurate support while boosting team productivity with automated workflows.
Additionally, the platform provides in-depth analytics on customer satisfaction and ticket resolution, enabling businesses to improve their customer service strategies. With its seamless integration with HubSpot CRM and other tools, it’s perfect for companies looking for an all-in-one customer service solution.
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Copiloto en vivo
(32 reviews)
Drift
(401 Review)
Drift is a conversational marketing and sales platform that combines live chat with marketing automation. It helps businesses engage with website visitors in real-time, qualifying leads and scheduling meetings without human intervention. Drift’s AI-powered chatbots help increase conversion rates by offering personalized conversations and responses.
Moreover, Drift provides detailed analytics and insights into customer interactions, allowing teams to fine-tune their engagement strategies. Integration with CRM tools like Salesforce and HubSpot makes Drift a powerful tool for businesses looking to enhance lead generation and customer support efforts efficiently.
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Copiloto en vivo
(32 reviews)
LiveChat
(288 Review)
LiveChat is a real-time customer support software designed to help businesses engage with customers through live chat. It provides a variety of features, including automated greetings, chat routing, and file sharing, enhancing the overall customer service experience. LiveChat integrates easily with platforms like Shopify and Zendesk for a more efficient workflow.
Additionally, LiveChat’s analytics feature allows businesses to monitor metrics such as customer satisfaction and response time. This helps in identifying areas for improvement in customer service. With its user-friendly interface and reporting capabilities, LiveChat streamlines support tasks for businesses.
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Copiloto en vivo
(32 reviews)
Tidio
(305 Review)
Tidio offers an AI-driven live chat tool that helps businesses improve customer engagement and support. It provides real-time messaging and chatbot capabilities, allowing companies to automate customer interactions, handle queries, and reduce response times. Tidio also includes a unified inbox for managing all communication channels.
The platform's integration capabilities with eCommerce platforms like Shopify and WordPress enhance its usability for businesses in various industries. With customizable workflows and in-depth reporting tools, Tidio helps businesses track performance and gain insights into their customer service efforts, improving overall service efficiency.
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Copiloto en vivo
(32 reviews)
Olark
(556 Review)
Olark is a live chat tool that focuses on improving customer interactions through simple, intuitive messaging. It allows businesses to track live chats, monitor chat performance, and analyze customer feedback. With its easy setup, Olark makes it simple to integrate chat functionality into any website and engage with customers in real time.
In addition to live chat, Olark provides detailed reports and analytics to evaluate chat effectiveness. By offering features like automated responses and integration with other CRM tools, Olark supports businesses in enhancing customer satisfaction and streamlining support workflows.
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Copiloto en vivo
(32 reviews)
Zoho Desk
(430 Review)
Zoho Desk is a help desk software that helps businesses manage customer support tickets and inquiries. It offers multichannel support, including email, phone, chat, and social media integration, ensuring that businesses can provide consistent service across various platforms. Zoho Desk also features automation tools to reduce manual workload and improve service delivery.
Moreover, Zoho Desk’s powerful analytics and reporting tools give businesses the ability to track support metrics such as resolution time, customer satisfaction, and team performance. This helps businesses refine their support strategies and deliver superior customer experiences.
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Copiloto en vivo
(32 reviews)
Genesys Cloud
(578 Review)
Genesys Cloud is a robust customer experience platform that enables businesses to manage interactions across multiple communication channels, including voice, chat, email, and social media. It integrates AI-driven capabilities like chatbots and predictive analytics to optimize customer service and improve engagement.
The platform provides advanced analytics to measure customer satisfaction and identify trends in customer interactions. Genesys Cloud’s scalability and flexibility make it a valuable tool for businesses of all sizes. Additionally, its integration with CRM and other business tools ensures smooth workflows and enhances overall operational efficiency.
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Copiloto en vivo
(32 reviews)
BotStar
(650 Review)
BotStar is an advanced chatbot platform that helps businesses create intelligent, automated conversational agents for handling customer inquiries. It provides drag-and-drop functionality to design chatbots without coding experience. BotStar helps businesses streamline customer engagement, reduce workload, and increase support efficiency.
BotStar also offers analytics tools to track chatbot performance, such as response rates and customer satisfaction. Integration with third-party tools like Facebook Messenger and Shopify enhances its versatility. Whether it’s for customer support, lead generation, or marketing, BotStar enables businesses to automate workflows and enhance user experience.
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Copiloto en vivo
(32 reviews)
Kustomer
(563 Review)
Kustomer is a customer service platform that helps businesses provide omnichannel support and manage customer interactions in one place. With its ability to track conversations across chat, email, and social media, Kustomer enables companies to deliver personalized, efficient support. Its CRM system stores customer histories for better support.
Additionally, Kustomer offers AI-powered automation features, helping businesses handle repetitive tasks and streamline support workflows. Its robust reporting tools provide actionable insights into team performance and customer satisfaction, making it an ideal solution for businesses looking to enhance their customer service operations.
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Copiloto en vivo
(32 reviews)
Smartsupp
(344 Review)
Smartsupp is a customer support tool that combines live chat, video messaging, and chatbot capabilities to engage with customers effectively. The platform’s intuitive interface allows businesses to respond to customer queries quickly, while its automation features reduce response time and improve service efficiency.
Smartsupp also offers a detailed analytics dashboard that tracks customer interactions, providing valuable insights into user behavior and team performance. With its integration capabilities with eCommerce platforms and CRM tools, Smartsupp helps businesses enhance their customer support strategies and increase overall satisfaction.
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Copiloto en vivo
(32 reviews)
Crisp
(420 Review)
Crisp is a customer messaging platform that centralizes all communication channels into one inbox. It offers live chat, email, and social media messaging, allowing businesses to engage with customers seamlessly. Crisp’s AI-powered chatbot helps automate responses and reduce the load on support teams.
Additionally, Crisp provides a knowledge base feature that allows customers to find answers to common questions. The platform’s in-depth analytics tools enable businesses to track team performance, response times, and customer satisfaction, ensuring a streamlined customer service experience. Its integration with various tools enhances workflow efficiency.
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Copiloto en vivo
(32 reviews)
Aivo
(612 Review)
Aivo is a conversational AI platform designed to improve customer experience through automated messaging. The platform provides real-time chatbots, live chat, and voice interaction capabilities, allowing businesses to engage with customers efficiently. Aivo’s machine learning algorithms help create personalized interactions that improve satisfaction.
The platform also includes advanced analytics tools to monitor interactions, measure customer satisfaction, and assess performance. Aivo’s integrations with CRM systems, social media platforms, and eCommerce tools help businesses provide seamless customer support. This makes it an ideal solution for enhancing user experience and optimizing customer service operations.
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Copiloto en vivo
(32 reviews)
Chatfuel
(652 Review)
Chatfuel is a chatbot platform that helps businesses build automated bots for Facebook Messenger and other messaging platforms. With its no-code interface, users can create custom bots for customer support, lead generation, and marketing automation. Chatfuel streamlines communication and saves businesses time by automating responses to common queries.
Additionally, Chatfuel provides powerful analytics to track bot performance, analyze user engagement, and improve bot accuracy. By integrating with CRM systems and other marketing tools, Chatfuel helps businesses manage customer interactions more efficiently, enhancing customer experience and operational workflows.
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Copiloto en vivo
(32 reviews)
Acquire
(640 Review)
Acquire is an all-in-one customer support platform that offers live chat, video chat, and co-browsing features. It allows businesses to provide personalized customer service through multiple channels, improving engagement and building stronger relationships. Acquire’s chatbot functionality automates responses to frequently asked questions, saving time.
Additionally, Acquire’s integration with CRM and other business tools enables seamless workflows. The platform’s analytics provide insights into performance metrics such as response time, customer satisfaction, and team efficiency. These tools help businesses optimize their support strategies for better customer experiences and increased operational efficiency.
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Copiloto en vivo
(32 reviews)
SurveySparrow
(466 Review)
SurveySparrow is a feedback and survey platform that helps businesses collect insights from customers. Its conversational surveys and feedback tools enable companies to engage with customers interactively, improving response rates and gathering valuable data. SurveySparrow supports various survey formats, including NPS and CSAT surveys.
The platform’s powerful reporting tools allow businesses to analyze feedback and extract actionable insights. With integrations to popular CRM systems and other third-party tools, SurveySparrow helps businesses automate data collection, track customer sentiment, and improve overall service delivery, boosting satisfaction and retention.
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Copiloto en vivo
(32 reviews)
MessageBird
(599 Review)
MessageBird is a communication platform that enables businesses to engage with customers across multiple channels, including SMS, chat, and voice. It offers seamless integrations with various messaging apps, allowing businesses to communicate efficiently with global audiences. The platform’s automated workflows streamline responses to customer queries.
MessageBird’s powerful analytics and reporting tools provide businesses with key metrics, helping them measure response time, engagement, and satisfaction. This helps businesses refine their customer service strategies. With its broad integration capabilities and global reach, MessageBird is an excellent tool for improving customer communications and support efficiency.
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3
Copiloto en vivo
(32 reviews)
Coveo
(680 Review)
Coveo is an AI-powered search and recommendation platform designed to enhance customer experience through personalized search results and insights. By leveraging machine learning algorithms, Coveo delivers more relevant content and suggestions to users, improving satisfaction and engagement. Its integration capabilities allow businesses to offer targeted recommendations across channels.
Additionally, Coveo’s analytics tools help businesses track user behavior and measure content effectiveness. With the ability to integrate with CRM systems and eCommerce platforms, Coveo ensures that businesses provide personalized experiences, driving better customer satisfaction and improved business performance.
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Copiloto en vivo
(32 reviews)
Claritysoft
(702 Review)
Claritysoft is a CRM platform that offers a complete solution for customer relationship management and support. It features tools for managing contacts, automating workflows, and tracking customer interactions, helping businesses streamline customer service operations. Claritysoft also includes reporting features to monitor team performance and customer satisfaction.
The platform’s customization options allow businesses to tailor their CRM to their specific needs. By integrating with other business tools like email marketing platforms, Claritysoft helps businesses improve engagement, boost sales, and optimize their support workflows, delivering an enhanced customer experience.
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Utilice las habilidades de nuestros expertos para integrar perfectamente Copilot en su caso de uso, ahorrando tiempo.
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Preguntas frecuentes
Puede comunicarse con nosotros en caso de cualquier consulta, comentario o sugerencia a través [email protected] o leer a continuación.
¿Qué es Copilot.live y cómo funciona?
Copilot.live es una plataforma donde puedes crear chatbots (Copilots) habilitados para chatGPT sin codificación. Estos chatbots utilizan los datos que usted proporciona para responder preguntas y pueden integrarse en su sitio web para mejorar la participación del usuario.
¿Dónde puedo publicar o implementar Copilot?
Puede publicar su Copilot como una página web dedicada, incrustarlo en su sitio web o integrarlo con WhatsApp o su número de teléfono.
¿Está disponible la personalización o personalización para el Copilot?
Sí, puedes personalizar su Copilot usando temas preestablecidos o cambiando los colores de cada componente si estás en alguno de los planes pagos. Además, la función Persona permite una personalización más detallada de las respuestas.
¿Qué LLM o modelos de chat son compatibles?
Copilot es compatible con los modelos GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash y Gemini 1.5 Pro de OpenAI.
¿Puedes explicar qué es una fuente de datos y qué tipos están disponibles?
Una fuente de datos es una base de conocimientos que usted carga para entrenar al Copilot. Puede ser un documento, un enlace a un sitio web, texto o integraciones como Notion, Google Drive y GitHub. Las fuentes de datos disponibles incluyen sitios web, texto, Quip Docs, Google Drive, Git, API REST y varios tipos de archivos como archivos PDF y Excel.
¿Existe un límite en la cantidad de organizaciones que puedo crear?
Sí, puedes crear hasta cinco organizaciones como propietario, pero no hay límite en la cantidad de organizaciones de las que puedes formar parte.
¿Cómo funciona la función AI Voice?
La función AI Voice permite realizar llamadas de voz con Copilot. Esto puede incluir realizar una llamada para interactuar con Copilot mediante voz o recibir una llamada de voz impulsada por IA que sea interactiva y fluida.
¿Cuántos idiomas admite Copilot?
Copilot admite más de 50 idiomas, incluidos inglés, hindi, francés, español, hinglish, árabe, indonesio y ruso.
¿Cuáles son las características destacadas del Copilot?
Las características destacadas incluyen captura de clientes potenciales, transferencia humana, llamadas de voz con IA y respuestas personalizables mediante la función Persona.
¿Cómo se calculan y cobran los créditos de mensajes?
Un crédito de mensaje equivale a un mensaje enviado por el usuario y una respuesta recibida de la IA. Los mensajes GPT-4 son 10 veces más costosos que los mensajes GPT-3.5. Por lo tanto, si utiliza GPT 3.5 como modelo preferido para obtener respuestas, consumirá 1 crédito, mientras que si elige GPT-4 para el mismo, consumirá 10 créditos de mensaje. Para las llamadas de voz con IA, las tasas de consumo de crédito de mensajes son más altas.
¿Cómo se calculan los créditos de mensajes para las llamadas de voz con IA?
Si usa AI Voice Call, entonces para GPT-3.5 consumirá 120 créditos/minuto; GPT-4o consumirá 180 créditos/minuto; GPT-4 consumirá 240 créditos/min
¿Es posible eliminar la marca Copilot.live de Copilot?
La eliminación de la marca Copilot.live está disponible para clientes pagos previa solicitud y puede generar cargos adicionales. Puede ponerse en contacto con [email protected] para obtener esta función.
¿Cómo puedo agregar el Copilot a mi sitio web?
Para agregar Copilot a su sitio web, vaya a la sección 'Implementar' de su Copilot en la Plataforma. Obtenga un código de inserción y agréguelo al
etiqueta en su sitio web.¿Qué LLM o modelos de chat son compatibles?
Copilot es compatible con los modelos GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash y Gemini 1.5 Pro de OpenAI.
¿Cuáles son los diferentes tipos de fuentes de datos disponibles?
Las fuentes de datos disponibles incluyen sitios web, texto, Quip Docs, Google Drive, Git, API REST y varios tipos de archivos como archivos PDF y Excel.
¿A quién puedo comunicarme si necesito más ayuda?
En caso de cualquier consulta, comuníquese con nosotros a [email protected].
¿Es posible crear mis propias habilidades?
Actualmente, no se admite la creación de sus propias habilidades, pero esta función se lanzará pronto.
¿Cuál es el proceso para registrarse en el Programa de Afiliados?
Para registrarse en el Programa de afiliados, visite la página de registro del Programa de afiliados de Copilot. Una vez aprobado, recibirás un enlace de afiliado único para compartir y ganarás una comisión del 30 % sobre los dos primeros pagos de cada nuevo cliente que recomiendes.
Copilot es más que un simple asistente virtual de IA: aporta un nivel completamente nuevo de interacción y compromiso a su sitio web. Con una creación sencilla, una personalización sencilla y una implementación sin esfuerzo, Copilot es la herramienta perfecta para mejorar la experiencia del usuario en función de la información proporcionada.
