Handling college admission now is tougher than it was previously. Think of the rise in the number of students along with the streams. The more the academic streams and students, the more is the confusion. This means colleges and universities are sure to be bombarded with queries and doubts from the students. Resolving every student’s queries manually is almost impossible. But to commit to this Herculean task, all you need is an interactive and AI-based college admission chatbot.
It functions like any other virtual assistant, offering your students a human touch while solving their queries in a few minutes. If you’re still skeptical about whether you should install a college admission chatbot, here is a list of college admission chatbot examples. These are the colleges or universities that already have an active chatbot working in tandem with the students and the respective institutions.
List of top 10 college admission chatbot examples
1. Georgia State University (Pounce)
2. University of Wisconsin-Green Bay (Ask Bucky)
3. California State University, Northridge (CSUNny)
4. Thompson Rivers University (Comm100 AI Chatbot)
5. Cambrian College (Comm100 AI Chatbot)
6. Flint University (Maizey)
7. Arizona State University (Sunny)
8. University of Murcia
9. Deakin University (Deakin Genie)
10. University of Adelaide
The best college admission chatbots at a glance
Top 10 universities/colleges with active college admission chatbots
Intelligent.com conducted a study on testing the popularity and efficiency of college admission chatbots among students. Out of 223 academic institutions, 87% of them use AI to make a final decision for admission. In fact, I still use college chatbots to resolve all queries or to know more about some important college events. Now, let’s take a look at the top 10 colleges that have an active college admission chatbot for better functioning and task acceleration.
1. Georgia State University (Pounce)
After the inception of Pounce in Georgia State University, the entire college admission and management process has altered. When the university noticed a significant fall in student enrollment, it brought Pounce as a random control trial.
During this trial, the chatbot received more than 50,000 messages and successfully responded to all of them with just 1% staff intervention. After enjoying the massive success of Pounce, Scott Burke, the assistant VP of the University, proclaimed, “As a result of the success of last season’s trial, we are not only continuing our use of Pounce this year, but also expanding its role to include several new initiatives focused on enrollment and success.”
2. University of Wisconsin-Green Bay (Phlash)
In September 2024, the University of Wisconsin-Green Bay introduced Phlash, an AI-integrated chatbot to impart student support and improve engagement. The chatbot got its name from the university mascot and takes care of the overall well-being of the students and the university.
Right after the launch of Phlash, it took just 24 hours for the chatbot to receive 2,000+ messages from students. So, at the end of the first month, students exchanged 7,000+ messages with this virtual AI assistant. To highlight the need for such an interactive chatbot in the university, Meagan Strehlow, the Assistant Vice Chancellor for Student Access and Success at UW Green Bay, said, “Using an AI bot allowed us to open a new avenue for students to ask questions that they need answers to.”
3. California State University, Northridge (CSUNny)
The California State University implemented a powerful AI-based chatbot for more student engagement and retention known as CSUNny (pronounced as Sea-Sunny). CSUNny is, indeed, a high-powered chatbot, as it can carry a knowledge base of 3000+ topics. The students can also expect a reply from the chatbot within 10 to 15 seconds. Yes, it’s that efficient!
During the COVID era, precisely in 2020, the students of the University had approximately sent more than 42,000 messages to CSUNny. Again, an in-depth analysis of the performance of CSUNny revealed that there was a 5.6% rise in student enrollment and graduation compared to the ones who didn’t use the chatbot. This led Emily Russell, a professor at the university affirm that even the slightest conversation of the students with the chatbot makes them feel supported and reinforced.
4. Thompson Rivers University (Comm100 AI Chatbot)
With the implementation of the Comm100 AI chatbot, Thompson Rivers University noticed a significant improvement in their overall academic tasks. After rigorous training, the chatbot is now capable of managing and resolving 83% of student queries autonomously. Not only has this reduced workload but also allowed staff members to focus on other crucial tasks.
Now, the chatbot keeps students waiting only for 25 seconds, irrespective of time zones. Undoubtedly, this is a more streamlined admission process. With the success of the chatbot, Lachlan Todd, the Communications and Systems Coordinator of the University, stated that one needs minimal learning to build the chatbot. Even though Todd was not a technical person, he could create the chatbot from scratch without any hassle.
5. Cambrian College (Comm100 AI Chatbot)
Just like Thompson Rivers University, Cambrian College has also implemented Comm100’s AI-powered chatbot. The sole purpose of this sturdy chatbot is to help the university gather, retain and support students in all academic endeavors. Considering the rise in customer satisfaction score of the chatbot, which is from 4.2 to 4.5 out of 5, it can handle complex operational tasks with ease.
Further, the chatbot bears the college mascot with an affectionate name, BernieBot. Although the name sounds like that of a cute baby, the chatbot is capable of handling 70% of chats. Besides, it provides 24/7 support to students, both national and international. This has helped Cambrian College reach out to the nooks and corners of the world while engaging with prospective students on a personal level.
6. Flint University (Maizey)
Flint University in Michigan is the first to implement an AI-powered chatbot names Maizey. The purpose of this chatbot is to assist students, both prospective and existing, along with their parents and family members on various academic resources while keeping them engrossed in multiple university events.
The chatbot is available 24/7 and is integrated into multiple university platforms right from its official website to other relevant web pages like Student Accounts, Financial Aid, Registrar, etc. One interesting feature of Maizey is it takes care of students’ routine inquiries persistently. In short, Maizey is a precious asset of Flint University that offers efficient and accessible education across the globe.
7. Arizona State University (Sunny)
The AI-powered chatbot of Arizona State University named Sunny was launched in 2018 and was implemented with the purpose of assisting existing and prospective students with timely and accurate information regarding academics and the university. Between 2019 to early 2020, Sunny received more than 26,000 messages from students. Out of this, the chatbot had to escalate queries to human resources only 155 times.
Again, right after the birth of Sunny, it received 59,927 messages from students. The response rate of the chatbot here is 98%. This saved 492 hours for the staff members. Further, in a 2018 survey, 78% of the students found Sunny helpful and a reliable source for authentic university information. During Covid, the chatbot received 5,900 inquiries from the students regarding class scheduling and remote classes.
8. University of Murcia (Lola)
Just like the other notable universities, the University of Murcia has implemented Lola, an AI-integrated chatbot. Although the University introduced Lola to be used only during peak admission sessions, now, students use it every now and then. Right from helping students with immediate responses to administrating academic workflows, Lola is a constant companion to the students and the university.
So far, the chatbot has interacted with approximately 4,600+ students and answered nearly 38,000+ student queries. This adds to the 91% success rate of the chatbot in terms of providing accurate responses. This emphasizes the effectiveness of the chatbot and offers a high rate of student satisfaction.
9. Deakin University (Deakin Genie)
Genie is the virtual digital assistant at Deakin University that has improved student engagement right from its inception in 2017. Genie is slightly different from the other college admission chatbots mentioned here. Unlike the other chatbots, Genie smartphone-based AI chatbot that proudly received the Digital Edge 50 Award.
By the end of September 2019, the University noted that more than 25,000 students had installed Genie. Right at the beginning of the academic year, Genie managed nearly 12,000+ student inquiries and regular conversations. All these achievements state the immense success of Genie. Such an innovative digital advancement in the higher education sector streamlines the entire academic administrative procedure.
10. University of Adelaide
The AI-integrated chatbot of the University of Adelaide, whose sole purpose is to accelerate the student enrollment and admission process. Before it was developed, students of the University had to wait for 40 minutes while inquiring about ATAR or Australian Tertiary Admission Rank.
However, after the chatbot came into force, students now get their ATAR scores within 3 minutes through Facebook Messenger. Right after its inception, the chatbot responded to nearly 2,100 students in a single day. Now, the user satisfaction with the chatbot is nearly 60%. Students have reported that the answers the chatbot provides are very natural and conversational.
Notable college admission chatbots
Now that you have a detailed understanding of how different reputed universities and colleges have relied on the best college admission chatbots to enhance their workforce, it’s time for you to integrate one into your college. Indeed, there are too many chatbot-creating platforms. However, here are some of the notable and trustworthy ones:
Copilot.Live chatbot
Of all, Copilot.Live is a powerful AI-integrated chatbot that offers utmost customization and user-friendly features. Here, you can create your own AI agent and create an easy-going mascot for enhanced user interaction.
Element 451’s AI assistant
To speed up the admission process of your university, Element 451’s chatbot has you covered. The chatbot functions exactly like a human and responds within seconds, reducing the waiting times of the candidates.
Zendesk chat
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This is another AI-powered support tool that you can integrate with Zendesk Support Suite. It offers real-time messaging features and AI-automated responses to drive more student engagement. Its multilingual feature provides accurate information to students all across the globe in their native language.
Comm100 AI chatbot
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This is specifically designed for the educational sector. It offers 24/7 support to students and deals with student queries as efficiently as a human. With NLP, the chatbot provides quick responses and boosts a healthy relationship between students and the university.
Why college admission chatbot is a must for you?
There has to be some valid reason why the reputed universities have got rid of the conventional way and have embraced college admission chatbots. Here are some of the reasons why you should integrate college admission chatbots, too:
- 24/7 Support and Instant Responses - With these chatbots, students get immediate responses at any time and anywhere without any human intervention. So, it indicates zero wait times.
- Personalized Communication - These chatbots offer responses just like human beings. All the interactions that the students have with the chatbot feel engaging and personal. This builds a strong relationship with the candidates.
- Efficient Lead Generation and Follow-Up - Since chatbots gather and store data from previous conversations, they follow up and nurture leads to ensure that no stone is left unturned.
- Reduced Administrative Burden - These chatbots free up staff members' time by handling student queries and all kinds of repetitive work. Such kind of support helps staff members to focus on other complicated developments.
Therefore, college admission chatbots have now become an integral part of the education sector. The universities mentioned here have all received immense benefits from these chatbots. From Georgia State University to the University of Adelaide, every one of them has proved how embracing digitalization in the educational sector can enhance their workflow and help them reach better goals.
