September 2024

New Feature

Introduction Custom AI Actions

This month, we’ve introducedBoltic integration, bringing a powerful workflow engine into the Copilot ecosystem. With this feature, you can now customize AI actions to design, create, and automate tasks directly within the chat and call interface of Copilot.

• Automate Tasks:Send emails, schedule meetings, trigger APIs, and more.
• Custom Workflows:Design workflows that suit your specific needs.
• Seamless Integration:Easily trigger actions and automate processes within Copilot.

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Enhancement

Developer-Friendly API with Token Functionality

To provide developers withgreater flexibility and security, we have introduced aBackend CRUD APIwithsecure token functionality. This enhancement allows forseamless integrationwith Copilot’s backend, enabling better management of data, events, and system interactions.

• Secure Authentication– The API usestoken-based authentication, ensuring data security and controlled access.
• Scalable Integration– The API supportsthird-party integrations, allowing businesses to connect external applications to Copilot effortlessly.

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New Feature

Mobile Inbox Access for Agents

Support agents can nowaccess their inbox directly from mobile devices, allowing them tomanage support requestsandreply to messageson the go. This enhancement ensures greater flexibility and a more efficient workflow.

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New Feature

AI-Powered Dynamic Suggestions

We’ve introduceddynamic auto-suggestionswithin Copilot’s responses, enabling users to select from pre-populated, contextually relevant answers. This feature helps to reduce response times and improve efficiency.

• Context-Aware Suggestions:Offers suggestions based on the current conversation.
• Faster Responses:Select from suggested answers for quicker replies.
• Increased Efficiency:Helps users resolve issues and provide support more rapidly.

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