Overview
New Feature
Introduction Custom AI Actions
This month, we introducedBoltic integration, bringing a powerful workflow engine into the Copilot ecosystem. With the workflows, now you can customise AI Actions to design, create, and automate tasks. Send emails, schedule meetings, trigger APIs, and much more within the chat & call interface of your Copilot.
Enhancement
Developer-Friendly API with Token Functionality
We launched a Backend CRUD API with secure token functionality, providing developers with enhanced integration capabilities. This enables smoother operations for managing events and backend systems within Copilot.
New Feature
Mobile App for Agents
To make things even easier for support agents, we launched a dedicated mobile app for both Android and iOS. Agents can now manage support requests and reply to messages directly from their mobile inbox, streamlining their workflow.
New Feature
AI-Powered Dynamic Suggestions
We introduced dynamic auto-suggestions within Copilot responses, allowing users to choose from pre-populated, contextually relevant answers, significantly reducing response times and improving efficiency.
