21 Best Tidio Alternatives to Enhance Your Customer Support in 2025
(299 Review)
Finding the perfect customer support solution is crucial for delivering exceptional experiences and building lasting relationships. While Tidio is a popular choice, it may not suit every business's unique needs. Exploring alternatives can help you discover tools with enhanced features, better pricing, or specialized functionalities tailored to your goals.
In this guide, we’ve curated the finest Tidio alternatives for 2025. From chatbots and live chat solutions to robust customer communication platforms, these options provide various features to streamline your support processes. Let’s dive in and find the right tool to elevate your customer interactions!
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Best Paid & Free Alternatives to Chatbase
Copilot.Live
LiveChat
Zendesk
Intercom
Freshchat
Drift
HubSpot Service Hub
Olark
Chatlio
Smartsupp
Crisp
Pure Chat
Userlike
Tawk.to
WhosOn
LiveAgent
ClickDesk
Comm100
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Snapsoft
Chatbot
HelpCrunch
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Best Alternatives to Tidio
Numerous alternatives to Tidio exist when looking for live chat solutions to enhance customer communication. These tools offer varied features, from real-time chat and automation to advanced analytics and multi-channel support. Whether you're looking for better customization, more powerful integrations, or additional support options, there's a platform that fits your needs. Below are some of the top alternatives, each with its unique strengths to elevate your customer engagement strategy.
Copilot.live
(32 reviews)
Copilot.Live
(899 Review)
Copilot.Live is an all-in-one customer interaction platform that offers live chat, ticketing, and automation tools. It provides real-time insights into customer behavior, helping support teams offer personalized assistance. Advanced features like video calls and co-browsing allow businesses to deliver hands-on support.
With seamless CRM integrations, Copilot.Live streamlines workflows for teams of all sizes. The platform also boosts operational efficiency with powerful reporting tools, allowing businesses to analyze customer interactions and improve service.
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Copilot.live
(32 reviews)
LiveChat
(355 Review)
LiveChat is a simple yet powerful live chat platform that allows businesses to provide real-time support. It includes advanced ticketing, reporting, and integration features that make customer support easier. The platform helps agents respond efficiently and ensures no query goes unanswered.
With its detailed analytics, businesses can optimize agent workflows and enhance customer satisfaction. LiveChat integrates smoothly with other tools, such as CRMs and email systems, making it perfect for businesses looking for reliable support solutions.
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Copilot.live
(32 reviews)
Zendesk
(256 Review)
Zendesk is a well-known customer service platform that offers live chat, ticketing, and multichannel support. Its intuitive interface and comprehensive features streamline customer support operations. The platform’s reporting tools provide valuable insights into customer interactions, helping businesses optimize performance.
Zendesk is scalable for businesses of all sizes and integrates with popular CRM tools and apps. Its customization options ensure teams can create workflows tailored to their needs, providing exceptional customer service and improving team productivity.
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Copilot.live
(32 reviews)
Intercom
(365 Review)
Intercom provides a customer messaging platform that includes live chat, email automation, and powerful chatbots. Its focus is on delivering personalized support through real-time interactions, allowing businesses to respond to customers’ queries instantly. Intercom’s automated workflows help address frequent queries, boosting efficiency.
Additionally, Intercom’s reporting and analytics features provide valuable insights into customer behavior and team performance. By integrating several tools, businesses can enhance their customer service experience, making it a great solution for teams looking to improve customer engagement.
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Copilot.live
(32 reviews)
Freshchat
(312 Review)
Freshchat offers advanced messaging capabilities, enabling businesses to engage customers through live chat, bots, and ticketing. It supports multi-channel conversations across websites, apps, and social media platforms. Freshchat’s automation tools ensure timely responses and optimize customer support operations.
Its integration with other Freshworks products makes it a powerful solution for scaling customer support efforts. With customizable workflows and real-time analytics, Freshchat helps businesses streamline their communication and improve efficiency.
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Copilot.live
(32 reviews)
Drift
(456 Review)
Drift is a conversational marketing platform that combines live chat with powerful automation features. Its AI-powered chatbots help businesses qualify leads, automate customer support, and enhance sales processes. Drift’s real-time messaging enables businesses to connect instantly with visitors, ensuring prompt responses.
The platform’s analytics tools provide deep insights into customer interactions, helping businesses refine their engagement strategies. Drift’s simple interface and robust integrations make it a great solution for companies looking to improve their customer experience and sales performance.
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Copilot.live
(32 reviews)
HubSpot Service Hub
(654 Review)
HubSpot Service Hub centralizes customer communication, combining live chat, ticketing, knowledge bases, and automation tools. It integrates seamlessly with HubSpot CRM, enabling teams to provide efficient support. Businesses can easily track and manage customer requests with this all-in-one service platform.
With powerful reporting and workflow automation features, HubSpot Service Hub helps teams enhance efficiency. Its scalability ensures it can support businesses of all sizes while streamlining customer service operations and improving overall performance.
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Copilot.live
(32 reviews)
Olark
(542 Review)
Olark is a live chat platform that allows businesses to connect with their customers instantly. Its easy-to-implement chat features enhance customer service efficiency. Olark also provides automated message triggers, helping businesses engage visitors proactively and resolve queries faster.
The platform offers detailed analytics to track performance and identify opportunities for improvement. Olark’s flexibility and integrations with third-party apps make it an ideal solution for businesses seeking a simple yet effective live chat tool.
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Copilot.live
(32 reviews)
Chatlio
(452 Review)
Chatlio is a live chat solution that integrates with Slack. It enables businesses to engage with website visitors directly within their Slack channels. The intuitive interface helps businesses deliver quick responses and track real-time customer activity. Chatlio’s seamless integration with Slack allows teams to collaborate efficiently.
Chatlio also provides valuable insights into customer behavior, helping teams optimize workflows. Its simple setup and powerful features make it an excellent choice for businesses using Slack for internal communication.
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Copilot.live
(32 reviews)
Smartsupp
(612 Review)
Smartsupp is a live chat platform with various features, including chatbots, video recordings, and visitor tracking. It provides personalized customer interactions through live chat and automates common queries using AI. Thus, Smartsupp helps businesses increase engagement and improve customer support efficiency.
Its reporting features allow businesses to analyze customer data and optimize service operations. Smartsupp’s integration capabilities and multi-channel support make it a great tool for scaling support teams.
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Copilot.live
(32 reviews)
Crisp
(411 Review)
Crisp is an all-in-one communication tool that offers live chat, video calls, and email support. Its customizable chat widgets allow businesses to provide personalized customer support and track visitor behavior in real-time. The platform also includes automated responses to handle common queries, saving agents valuable time.
Crisp integrates with several third-party tools and apps to streamline workflows. Its powerful collaboration features enable teams to work together effectively, enhancing the overall customer experience while maintaining efficiency.
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Copilot.live
(32 reviews)
Pure Chat
(346 Review)
Pure Chat is a live chat tool that allows businesses to engage with customers in real-time. With its simple setup and intuitive interface, it is ideal for small to medium-sized businesses. Pure Chat offers features such as customizable chat widgets and detailed visitor analytics to help businesses understand their customers better.
The platform’s automated chatbots can handle basic queries, freeing up agents to focus on more complex issues. Its seamless integration with CRM systems helps businesses enhance support and improve overall service quality.
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Copilot.live
(32 reviews)
Userlike
(629 Review)
Userlike offers live chat and messaging solutions that enable businesses to connect with customers across various channels, including web chat, SMS, and messaging apps. With real-time chat and automated workflows, Userlike helps businesses engage customers effectively while reducing response times.
Its advanced features, such as video chat and file sharing, allow businesses to provide more personalized and hands-on support. Userlike analytics tools help businesses track and optimize customer interactions to enhance service quality.
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Copilot.live
(32 reviews)
Tawk.to
(399 Review)
Tawk.to is a free live chat platform that enables businesses to communicate with customers in real-time. It offers an easy-to-use interface and powerful features, including customizable chat widgets, automated responses, and detailed reporting. Businesses can track visitors and respond to inquiries from a centralized dashboard.
Tawk.to allows unlimited agents, making it suitable for growing businesses. Its integrations with other tools help streamline customer support while improving service efficiency.
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Copilot.live
(32 reviews)
WhosOn
(644 Review)
WhosOn offers live chat and customer support solutions, helping businesses provide real-time support across websites, mobile apps, and social media. With its simple-to-use interface, WhosOn enhances customer service and reduces response times. Its ticketing system helps teams organize customer queries efficiently.
The platform also includes powerful analytics and reporting tools, allowing businesses to measure their performance. WhosOn’s multi-channel support and integrations make it an ideal solution for improving customer engagement and optimizing workflows.
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Copilot.live
(32 reviews)
LiveAgent
(499 Review)
LiveAgent offers a comprehensive customer support solution with live chat, ticketing, and multi-channel messaging. Its powerful features, such as automatic ticket routing and real-time analytics, help businesses provide prompt and effective customer service. LiveAgent also supports chatbots and self-service options.
With its intuitive interface and flexible integrations, LiveAgent streamlines support processes. By providing efficient communication channels, the platform helps businesses reduce resolution time and improve customer satisfaction.
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Copilot.live
(32 reviews)
ClickDesk
(415 Review)
ClickDesk offers a live chat solution that combines messaging, voice support, and video chat into one platform. With its customizable chat widgets, businesses can deliver a personalized experience to website visitors and effectively manage customer queries. ClickDesk also includes a ticketing system to organize support requests.
The platform integrates with popular CRM tools and social media platforms, allowing businesses to manage all customer interactions from a single dashboard. ClickDesk’s multi-channel support helps improve customer engagement and streamline workflows.
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Copilot.live
(32 reviews)
Comm100
(652 Review)
Comm100 is a customer service platform that offers live chat, ticketing, and AI-powered chatbots. It helps businesses provide prompt and personalized support while automating common queries. Comm100’s robust reporting tools offer valuable insights into team performance and customer satisfaction.
The platform integrates seamlessly with several third-party apps, such as CRMs and email systems. With multi-channel support and real-time customer tracking, Comm100 allows businesses to streamline customer interactions and optimize support workflows.
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Copilot.live
(32 reviews)
Snapsoft
(311 Review)
Snapsoft offers a customer communication platform with live chat, AI chatbots, and video support. Its easy-to-use interface and flexible features make it a popular choice for businesses looking to improve customer engagement. Snapsoft's automation tools help businesses provide immediate responses to common inquiries.
Snapsoft's reporting and analytics tools provide businesses with detailed insights into customer behavior. The platform also integrates with popular CRM systems, allowing businesses to manage customer interactions efficiently.
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Copilot.live
(32 reviews)
Chatbot
(720 Review)
Chatbot is an AI-powered customer support platform designed to automate communication through live chat, messaging, and bots. It allows businesses to create custom workflows and automated responses, helping support teams handle repetitive tasks efficiently. Chatbot’s easy-to-use interface makes it accessible to both technical and non-technical users.
With robust reporting features and integration capabilities, Chatbot helps businesses improve customer service and optimize communication workflows. The platform’s automation features significantly reduce response times and increase overall efficiency.
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Copilot.live
(32 reviews)
HelpCrunch
(658 Review)
HelpCrunch is a customer communication platform that combines live chat, email marketing, and automation. It allows businesses to engage customers through live chat and personalized messages. HelpCrunch’s automation features help businesses send timely follow-ups and responses to customer queries.
The platform’s robust analytics provide valuable insights into customer behavior, helping businesses improve their support processes. With integrations for CRM and marketing tools, HelpCrunch enhances team collaboration and streamlines customer support operations.
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常见问题
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
什么是 Copilot.live 以及它如何运作？
Copilot.live 是一个平台，您可以在其中创建支持 chatGPT 的聊天机器人 (Copilot)，无需编码。这些聊天机器人使用您提供的数据来回答问题，并且可以嵌入到您的网站中以增强用户参与度。
我可以在哪里发布或部署 Copilot？
您可以将 Copilot 发布为专用网页，将其嵌入您的网站，或将其与 WhatsApp 或您的电话号码集成。
Copilot 可以进行定制或个性化吗？
是的，您可以使用预设主题或通过更改每个组件的颜色（如果您使用的是付费计划）来自定义 Copilot。此外，Persona 功能允许更详细地自定义响应。
支持哪些 LLM 或聊天模型？
Copilot 支持 OpenAI 的 GPT-3.5、GPT-4o、GPT-4、GPT-4o-mini、Gemini 1.5 Flash 和 Gemini 1.5 Pro 型号。
你能解释一下什么是数据源以及有哪些类型可用吗？
数据源是您上传以训练 Copilot 的知识库。它可以是文档、网站链接、文本或 Notion、Google Drive 和 GitHub 等集成。可用的数据源包括网站、文本、Quip Docs、Google Drive、Git、REST API 以及各种文件类型，例如 PDF 和 Excel 文件。
我可以创建的组织数量有限制吗？
是的，作为所有者，您最多可以创建 5 个组织，但您加入的组织数量没有限制。
AI语音功能如何运作？
AI 语音功能可让您与 Copilot 进行语音通话。这包括拨打电话与 Copilot 进行语音互动，或接听互动性强且流畅的 AI 语音通话。
Copilot 支持多少种语言？
Copilot 支持超过 50 种语言，包括英语、印地语、法语、西班牙语、印地语、阿拉伯语、印尼语和俄语。
Copilot 的突出特点是什么？
突出的功能包括潜在客户捕获、人工交接、人工智能语音呼叫以及使用角色功能的可定制响应。
消息信用如何计算和收取？
一条消息信用等于用户发送的一条消息和从 AI 收到的一条响应。GPT-4 消息比 GPT-3.5 消息贵 10 倍。因此，如果您使用 GPT 3.5 作为获取答案的首选模型，则需要消耗 1 个信用，而如果您选择 GPT-4，则需要消耗 10 个消息信用。对于 AI 语音通话，消息信用消耗率更高。
AI语音通话的信息积分是怎么计算的？
如果您使用 AI 语音通话，那么对于 GPT-3.5，您将消耗 120 个积分/分钟；GPT-4o 将消耗 180 个积分/分钟；GPT-4 将消耗 240 个积分/分钟
是否可以从 Copilot 中删除 Copilot.live 品牌？
付费客户可应要求删除 Copilot.live 品牌标识，但可能需要支付额外费用。您可以联系 [email protected] 了解此功能。
如何将 Copilot 添加到我的网站？
要将 Copilot 添加到您的网站，请转到平台中 Copilot 的“部署”部分。获取嵌入代码并将其添加到
标签。支持哪些 LLM 或聊天模型？
Copilot 支持 OpenAI 的 GPT-3.5、GPT-4o、GPT-4、GPT-4o-mini、Gemini 1.5 Flash 和 Gemini 1.5 Pro 型号。
有哪些不同类型的数据源可用？
可用的数据源包括网站、文本、Quip Docs、Google Drive、Git、REST API 以及各种文件类型，如 PDF 和 Excel 文件。
如果我需要更多帮助，我可以联系谁？
如有任何疑问，请联系 [email protected]。
我可以创造自己的技能吗？
目前还不支持创建自己的技能，但该功能即将上线。
加入联盟计划的流程是什么？
要注册联盟计划，请访问 Copilot 联盟计划注册页面。一旦获得批准，您将收到一个唯一的联盟链接以供分享，并且您将从您推荐的每位新客户那里获得前两笔付款的 30% 佣金。
