21 Best Gorgias Alternatives & Competitors in 2025
(312 Review)
Providing excellent customer support is essential for any business. While Gorgias is a popular helpdesk platform, it may not always be the perfect fit for every organization. Whether you need better integrations, more customization options, or unique features, exploring Gorgias alternatives can help you find a solution that aligns with your business goals.
In this guide, we'll introduce you to the top alternatives to Gorgias. These platforms offer various uses that enhance customer interactions, improve team collaboration, and drive better customer satisfaction. Discover the best tools to elevate your support services.
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Best Paid & Free Alternatives to Chatbase
Copilot.Live
Zendesk
Freshdesk
Intercom
Help Scout
Zoho Desk
LiveAgent
Kayako
Tidio
HappyFox
HubSpot Service Hub
Salesforce Service Cloud
Desk.com
Aircall
Olark
ChurnZero
Comm100
Kustomer
TeamSupport
Samanage
Trengo
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Best Alternatives to Gorgias
While Gorgias is a well-known customer support platform, it might not suit every business's unique needs. Exploring alternatives can provide more tailored features, integrations, and customization options that better align with your customer service goals.
Copilot.live
(32 reviews)
Copilot.Live
(899 Review)
Copilot.Live is a versatile AI-powered chatbot platform designed to elevate customer engagement and support. It enables businesses to build tailored chatbots that automate responses, capture lead information, and streamline communication. The platform integrates seamlessly with websites and voice call systems, offering a personalized user experience across different channels. With features like AI-driven conversations, real-time voice calls, and customizable workflows, Copilot ensures efficient customer service while maintaining smooth and effective communication. This makes it an ideal tool for businesses seeking to enhance customer interaction and improve overall service quality.
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Copilot.live
(32 reviews)
Zendesk
(299 Review)
Zendesk is a widely used customer service platform known for its ease of use and scalability. It offers multi-channel support, including email, live chat, phone, and social media, all from a single unified interface. Zendesk also features automation, customizable workflows, and reporting tools to help teams deliver exceptional support.
It integrates with numerous third-party applications and supports AI-driven solutions to streamline workflows. Ideal for businesses of any size, Zendesk helps improve response times and customer satisfaction with its comprehensive suite of tools.
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Copilot.live
(32 reviews)
Freshdesk
(366 Review)
Freshdesk provides an intuitive helpdesk solution with multi-channel support, including email, live chat, phone, and social media integration. It features automation rules, ticket management, and a knowledge base for seamless customer service operations. With its robust reporting and analytics, Freshdesk ensures that businesses can stay on top of performance metrics.
Freshdesk's user-friendly interface allows teams to deliver fast and effective responses to customer queries. Customizable workflows and easy integration with other apps make it a great choice for businesses seeking efficiency in managing customer support.
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Copilot.live
(32 reviews)
Intercom
(412 Review)
Intercom is a customer messaging platform that offers live chat, bots, and email support, all aimed at enhancing customer engagement. Its powerful automation and AI tools streamline workflows, enabling businesses to offer faster and more personalized service. Intercom is known for its strong focus on proactive support, which helps companies address customer issues before they escalate.
It provides a unified inbox for managing conversations across multiple channels. With features like product tours, knowledge bases, and targeted messaging, Intercom enhances customer experiences and improves satisfaction.
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Copilot.live
(32 reviews)
Help Scout
(355 Review)
Help Scout offers a clean and simple interface designed to help support teams deliver great customer service. With email, live chat, and phone support options, Help Scout centralizes all communication into one inbox. It includes features like automation, collaboration tools, and a knowledge base to speed up response times.
Its reporting tools allow teams to track key metrics and analyze performance for continuous improvement. Help Scout also integrates with a wide range of third-party apps, making it easy to scale and adapt as your business grows.
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Copilot.live
(32 reviews)
Zoho Desk
(346 Review)
Zoho Desk is a versatile customer service platform designed for seamless multi-channel support, including email, phone, live chat, and social media. It offers powerful ticketing features, automation, and customizable workflows that help support teams manage inquiries efficiently. Zoho Desk also includes a knowledge base for customers to find answers quickly.
Reporting and analytics tools offer insights into support performance, helping businesses identify areas for improvement. Its integration with other Zoho products enhances its utility, making it a top choice for companies already using Zoho’s ecosystem.
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Copilot.live
(32 reviews)
LiveAgent
(512 Review)
LiveAgent is a comprehensive customer support software that combines live chat, ticketing, phone, and social media into one platform. Its automation tools reduce response times and streamline workflows. The platform also includes a built-in knowledge base and a customer portal to allow self-service.
LiveAgent’s reporting and analytics help teams track key performance metrics. Its multi-channel support enables businesses to deliver an efficient and seamless customer experience. It also integrates easily with third-party tools to enhance team collaboration and productivity.
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Copilot.live
(32 reviews)
Kayako
(411 Review)
Kayako offers a unified helpdesk solution designed for multi-channel support, including email, chat, and social media. With its ticket management system, businesses can streamline communication and ensure no customer query goes unnoticed. Kayako features automation tools to improve workflow efficiency and response times.
Its customer satisfaction surveys and reporting features help businesses gain insights into customer service performance. The platform also integrates with other apps, enabling seamless collaboration within teams and enhancing productivity.
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Copilot.live
(32 reviews)
Tidio
(512 Review)
Tidio is a customer support platform that combines live chat, bots, and email support in one solution. With powerful automation and a user-friendly interface, Tidio helps businesses respond to customer inquiries quickly. Its chatbot feature can be customized to handle basic queries, ing, freeing up agents for more complex issues.
Tidio also integrates with popular tools like Shopify, WordPress, and Messenger, making it a great option for eCommerce businesses. Its reporting tools allow teams to analyze customer interactions and optimize their support strategies.
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3
Copilot.live
(32 reviews)
HappyFox
(612 Review)
HappyFox is a robust helpdesk platform designed to manage customer inquiries across multiple channels, including email, live chat, and phone. It includes features like automation, ticket management, and a knowledge base to optimize workflows. The platform also offers powerful reporting tools to track performance.
HappyFox seamlessly integrates with popular third-party applications and supports custom workflows to meet specific business needs. Its flexible pricing options and scalability make it suitable for small businesses and large enterprises.
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Copilot.live
(32 reviews)
HubSpot Service Hub
(699 Review)
HubSpot Service Hub is a customer service platform designed to help teams manage and resolve customer inquiries. It streamlines support operations through features like ticketing, live chat, automation, and reporting tools. HubSpot’s knowledge base and community forums empower customers to find answers independently.
Its integration with HubSpot’s CRM allows businesses to deliver personalized customer experiences. The platform also provides detailed analytics to help businesses track and optimize their support efforts for better efficiency.
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Copilot.live
(32 reviews)
Salesforce Service Cloud
(599 Review)
Salesforce Service Cloud is an advanced customer service solution that provides omnichannel support through email, live chat, phone, and social media. It integrates seamlessly with Salesforce’s CRM platform to provide a 360-degree view of customer interactions, enabling businesses to offer personalized and efficient service.
The platform’s AI-powered tools help automate tasks, track performance, and optimize workflows. Salesforce Service Cloud is highly customizable, making it ideal for enterprises with specific customer service needs.
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Copilot.live
(32 reviews)
Desk.com
(544 Review)
Desk.com is a cloud-based customer service solution designed for small—to medium-sized businesses. It provides a multi-channel support platform that includes email, social media, and live chat. Desk.com also features automation, ticket routing, and reporting tools to streamline support operations and improve efficiency.
Its customizable workflows and integrations with third-party apps enhance flexibility. Desk.com also includes a knowledge base for self-service, helping reduce the number of customer queries.
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3
Copilot.live
(32 reviews)
Aircall
(612 Review)
Aircall is a cloud-based phone support solution designed to streamline customer service operations. It integrates seamlessly with CRM and helpdesk platforms like Zendesk and Freshdesk. Aircall enables businesses to manage inbound and outbound calls, track customer interactions, and provide exceptional service.
The platform includes features like call queuing, analytics, and call routing to improve support efficiency. Aircall is ideal for businesses that rely heavily on phone-based customer service and need a flexible, scalable solution.
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Copilot.live
(32 reviews)
Olark
(542 Review)
Olark is live chat software with a user-friendly interface for managing customer support. It allows businesses to engage with customers in real time, solve issues quickly, and offer personalized support. Olark includes features like automated messages, chatbots, and reporting tools to enhance team productivity.
Olark easily integrates with CRM and other third-party tools, helping teams deliver efficient support. It also provides detailed analytics to monitor chat performance and improve service quality.
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3
Copilot.live
(32 reviews)
ChurnZero
(577 Review)
ChurnZero is a customer success platform designed to help businesses improve customer retention. It offers tools for customer engagement, such as automated workflows, surveys, and communication tools. ChurnZero helps businesses proactively address issues before they lead to churn.
The platform provides detailed analytics that provides insights into customer health scores and behaviors. ChurnZero integrates with CRM systems to offer a unified view of customer interactions and ensure personalized experiences.
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Copilot.live
(32 reviews)
Comm100
(652 Review)
Comm100 is a customer engagement platform that offers live chat, messaging, and AI-powered chatbots. It provides multi-channel support, including email, SMS, and social media, to help businesses deliver superior customer service. Comm100’s automation features streamline workflows and improve response times.
The platform also includes robust analytics and reporting tools to monitor performance. Its AI-powered tools can help businesses reduce customer service costs while maintaining high-quality support.
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Copilot.live
(32 reviews)
Kustomer
(455 Review)
Kustomer is a customer service platform designed for enterprises that need to manage high volumes of customer interactions. It offers multi-channel support, including email, chat, and social media, and integrates with popular CRM tools. Kustomer’s AI-driven automation helps teams deliver personalized support at scale.
The platform’s reporting tools provide insights into customer service performance, allowing businesses to improve their support processes continuously. Kustomer also supports custom workflows to meet the needs of any organization.
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Copilot.live
(32 reviews)
TeamSupport
(633 Review)
TeamSupport is a customer support software designed for B2B businesses. It focuses on helping teams collaborate effectively to solve customer issues. The platform includes features like ticket management, a knowledge base, live chat, and reporting tools to ensure smooth operations.
TeamSupport’s collaboration tools allow internal teams to work together to address customer inquiries. The platform’s customizable workflows and integration options make it a flexible solution for growing businesses.
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3
Copilot.live
(32 reviews)
Samanage
(712 Review)
Samanage is a service management platform that helps businesses streamline their customer support processes. It includes ticketing, asset management, and self-service options to improve service delivery. Samanage features automation tools to enhance efficiency and reduce response times.
The platform also includes robust reporting features to help businesses measure service quality. Its integration with third-party tools and customizable workflows allows businesses to tailor the system to their needs.
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Copilot.live
(32 reviews)
Trengo
(562 Review)
Trengo is a customer support platform designed for multi-channel communication. It integrates email, live chat, social media, and messaging apps, allowing businesses to engage with customers across different channels. Trengo’s automation tools help streamline workflows and ensure timely responses.
Trengo's reporting tools provide valuable insights into team performance and customer satisfaction. Its intuitive interface also makes it easy for teams to manage inquiries and collaborate on solving customer issues.
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常见问题
You can reach out to us in case of any queries, feedback, or suggestions via[email protected]or read below.
什么是 Copilot.live 以及它如何运作？
Copilot.live 是一个平台，您可以在其中创建支持 chatGPT 的聊天机器人 (Copilot)，无需编码。这些聊天机器人使用您提供的数据来回答问题，并且可以嵌入到您的网站中以增强用户参与度。
我可以在哪里发布或部署 Copilot？
您可以将 Copilot 发布为专用网页，将其嵌入您的网站，或将其与 WhatsApp 或您的电话号码集成。
Copilot 可以进行定制或个性化吗？
是的，您可以使用预设主题或通过更改每个组件的颜色（如果您使用的是付费计划）来自定义 Copilot。此外，Persona 功能允许更详细地自定义响应。
支持哪些 LLM 或聊天模型？
Copilot 支持 OpenAI 的 GPT-3.5、GPT-4o、GPT-4、GPT-4o-mini、Gemini 1.5 Flash 和 Gemini 1.5 Pro 型号。
你能解释一下什么是数据源以及有哪些类型可用吗？
数据源是您上传以训练 Copilot 的知识库。它可以是文档、网站链接、文本或 Notion、Google Drive 和 GitHub 等集成。可用的数据源包括网站、文本、Quip Docs、Google Drive、Git、REST API 以及各种文件类型，例如 PDF 和 Excel 文件。
我可以创建的组织数量有限制吗？
是的，作为所有者，您最多可以创建 5 个组织，但您加入的组织数量没有限制。
AI语音功能如何运作？
AI 语音功能可让您与 Copilot 进行语音通话。这包括拨打电话与 Copilot 进行语音互动，或接听互动性强且流畅的 AI 语音通话。
Copilot 支持多少种语言？
Copilot 支持超过 50 种语言，包括英语、印地语、法语、西班牙语、印地语、阿拉伯语、印尼语和俄语。
Copilot 的突出特点是什么？
突出的功能包括潜在客户捕获、人工交接、人工智能语音呼叫以及使用角色功能的可定制响应。
消息信用如何计算和收取？
一条消息信用等于用户发送的一条消息和从 AI 收到的一条响应。GPT-4 消息比 GPT-3.5 消息贵 10 倍。因此，如果您使用 GPT 3.5 作为获取答案的首选模型，则需要消耗 1 个信用，而如果您选择 GPT-4，则需要消耗 10 个消息信用。对于 AI 语音通话，消息信用消耗率更高。
AI语音通话的信息积分是怎么计算的？
如果您使用 AI 语音通话，那么对于 GPT-3.5，您将消耗 120 个积分/分钟；GPT-4o 将消耗 180 个积分/分钟；GPT-4 将消耗 240 个积分/分钟
是否可以从 Copilot 中删除 Copilot.live 品牌？
付费客户可应要求删除 Copilot.live 品牌标识，但可能需要支付额外费用。您可以联系 [email protected] 了解此功能。
如何将 Copilot 添加到我的网站？
To add the Copilot to your website, go to the ‘Deploy’ section of your Copilot in the Platform. Get an embed code and add it to the
tag on your website.支持哪些 LLM 或聊天模型？
Copilot 支持 OpenAI 的 GPT-3.5、GPT-4o、GPT-4、GPT-4o-mini、Gemini 1.5 Flash 和 Gemini 1.5 Pro 型号。
有哪些不同类型的数据源可用？
可用的数据源包括网站、文本、Quip Docs、Google Drive、Git、REST API 以及各种文件类型，如 PDF 和 Excel 文件。
如果我需要更多帮助，我可以联系谁？
如有任何疑问，请联系 [email protected]。
我可以创造自己的技能吗？
目前还不支持创建自己的技能，但该功能即将上线。
加入联盟计划的流程是什么？
要注册联盟计划，请访问 Copilot 联盟计划注册页面。一旦获得批准，您将收到一个唯一的联盟链接以供分享，并且您将从您推荐的每位新客户那里获得前两笔付款的 30% 佣金。
