What Is The Chatbot Containment Rate? Benefits, Example & Use Cases (2025 Guide)

Chatbot containment rate refers to the percentage of customer queries resolved by a chatbot without the need for human intervention.

A high containment rate reduces operational costs, increases customer satisfaction, and improves efficiency by minimizing the need for human agents.

Yes, advanced chatbots like Copilot.Live ise is equipped to manage both simple and complex queries, providing accurate responses and seamless.​​

E-commerce, healthcare, banking, and IT are some key industries that benefit from high chatbot containment rates due to their high volume of customer interactions.

You can measure containment rates by tracking the percentage of customer inquiries handled by the chatbot compared to those requiring human assistance.

Copilot.Live enhances chatbot containment rates by utilizing advanced AI to handle a wide range of queries and integrate seamlessly with existing workflows, reducing human intervention a chatbot resolves without