AI agents create, analyze and handle tickets. Your team monitors everything from an all-powerful AI hub
Helping 100+ support teams across the world
Key features
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Helpdesk analytics offer insights into ticket statuses and agent availability
Connect with your actual, real-time data to get fresh and accurate answers
See key details your AI gathers in chat--orders, forms, images, and docs
Organize all important customer details in one place
Smart AI for your Inbox
Get suggestions to improve message tone
Rewrite messages to add more details
Get AI suggestions for improving grammar
Enhance support without losing quality.
Faster first response
Reduced churn
Routine actions automated
Increase in CSAT scores
Faster resolution
Kaily is SOC 2 Type II and GDPR compliant, ensuring complete data privacy and zero compliance headaches for global businesses
Enable secure AI access to your data via MCP connections
Your customer data is encrypted and always under your control
Our agents meet compliance standards with audit-ready logs
Hear What Our Users Are Saying
Real Experiences, Real Impact
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
Amazing AI tool and a must-have on your website.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
It has made developing, training, and deploying my own chatbot/AI assistant (Copilot) very easy. The development platform is easy to setup and use. Do give it a try.
Love the customising options they have given. I trained the Copilot on all my FAQs and it really works!! It can talk like a human.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
Amazing product! Great productivity boost.
I can see this becoming an essential in no time.
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
It has made developing, training, and deploying my own chatbot/AI assistant (Copilot) very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
I can see this becoming an essential in no time.
Love the customising options they have given. I trained the Copilot on all my FAQs and it really works!! It can talk like a human.
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
It has made developing, training, and deploying my own chatbot/AI assistant (Copilot) very easy. The development platform is easy to setup and use. Do give it a try.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
You can reach out to us for queries via [email protected]
or to share feedback, fill the form here
What is the AI Helpdesk ?
It’s a centralized dashboard to automate, manage, and monitor all your AI-powered customer support conversations.
How can I automate customer support?
You can use the AI Helpdesk agents to resolve queries, route complex cases, and sync with internal tools like your OMS, CRM, or ticketing systems
Can I track customer chats and tickets in real-time?
Yes. The Helpdesk lets you monitor inbox activity, agent responses, and ticket statuses—all in real time.
How do I personalize responses from the AI agent?
You can configure agent behavior using the AI Agent Studio and add context using customer profiles and internal notes.
What platforms does the AI Helpdesk integrate with?
It supports native integrations with major CRMs, ecomm platforms, WhatsApp, Slack, Email, and more.
Can human agents take over a chat mid-conversation?
Absolutely. The system supports smooth handovers with full visibility into the conversation timeline.
Is there sentiment analysis and CSAT tracking?
Yes. You can view sentiment trends, feedback scores, and tips to improve your team’s responses.
How do I get started with Helpdesk?
Sign up for free, configure your data sources, and deploy your first AI agent in minutes.
Transform your business
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