Get Your Copilot
AI Chatbot for Technical & IT Support
Deploy an AI chatbot for your technical support, which helps your agents automate their technical question resolutions, troubleshoot issues, and provide top-tier technical assistance.
AI Chatbot for Technical & IT Support
Deploy an AI chatbot for your technical support, which helps your agents automate their technical question resolutions, troubleshoot issues, and provide top-tier technical assistance.
Build an AI assistant in 3 minutes
How to create a chatbot for technical support
Sign Up
Visit our website https://www.copilot.live/ and click on the signup button in the extreme right top button at the corner of the web page. Create your account using your business or personal email address.
Build
Once you have the signup part using your email address, now you are ready to connect and add the data source, which can be your CRM, documents, PDFs, or website. This will help the technical chatbot to understand the resolutions with respect to the problems using NLP and AI.
Configure
Once you have added the data source to the Copilot.Live platform, you are now ready to train the model, and it will take a few seconds to get trained using machine learning and data source complexity depending on how big the data size is and the number of pages on the data source.
Deploy
After training the chatbot with intelligence, you are now ready to deploy it on your website to answer all the agent's and customers' queries with accuracy and give correct resolutions to all your tickets. This AI customer support chatbot will answer depth technical questions and solve them quickly.
What is an AI chatbot for technical & IT support?
AI Chatbot for Technical & IT Support is the AI-powered software that helps your customers and IT team by providing human-like conversation and instant 24/7 support throughout the website and app, along with other popular social media and messaging platforms.
AI technical support chatbot will help your organization with the autonomous AI agent, which is built on understanding humans and it's beyond using generative AI and answers all the questions of customers and the internal team just like a human technical support agent. AI customer support chatbot will be able to integrate with your backend system and provide very personalized assistance to your employees and customers. As per the research, Agentic AI will resolve more than 93.5% of customer issues independently and help you reduce dependencies on human resources.
Why should you use chatbot support for your technical needs?
24/7 answers & support
AI chatbot will help you to provide instant customer services 24/7, irrespective of holidays. All the resources and answers front the data sources will be provided to the customers irrespective of time zones, or hours of operations. Support chatbot will be able to provide you immediate responds while human agents need time to search the information and come up with solutions.
Increase support and reduce cost
The AI technical support chatbot will help your customer support human agent team avoid repetitive tasks related to answering frequent questions, act as extra support reps, and triage support requests from customers by automating it using AI. It will also help the support team be free from an instant increase in support tickets as Chabot will resolve that automatically using AI and help agents focus on important tasks that are directly proportional to revenue.
Agent productivity increment
AI chatbot for IT support will help customer support agents to automate all the repetitive tasks and help customers resolve the issues automatically using AI, which helps the agents to increase their efficiencies by saving time, and automating operations. AI support chatbot will also resolve quests on its own once it collects the information form the customer or agents or routes the issue to the right service representative to assign the tasks.
Customer context personalization
Technical support chatbot will first check the details of the customer from the backend system and retrieve all the relevant information from the customer profile during the customer conversation and increase personalization during the conversation to make the customer happy using NLP and machine learning algorithms. This can be anything, such as purchase history, preferences, and account details, which allow the chatbot to make personalized responses and recommendations to each customer.
How can a technical support chatbot explain complex matters in a simple method?
Technical IT support chatbot uses NLP and machine learning which guide your customers like a hand-holding support. AI IT support chatbot solves all the problems of customers even if they are not aware of that problem as the system is totally integrated with backend infrastructure. Copilot.Live technical support chatbot will help your customers to define their problems using pre made buttons to click correctly, or they can also write the problem in chat; our chatbot will solve the problems immediately.
The chatbot will also create a user guide and show them how to perform the actions using text, GIFs, images, and even videos from the data sources. Technical support chatbot will also provide AI generated videos along with resources to demonstrate the complicated process in step by step manner. There is a quick reply feature in our IT customer support chatbot which will help users to get instant quick replies and solve their problems.
Key features & benefits of AI chatbot for technical support
Here, you will get all the useful information about the key features of AI technical support chatbot which are beneficial for your technical support staff and customers to provide instant resolutions using generative AI.
Chatbot to human handoff
AI technical support chatbot will do the human handoff if needed, which will give your customers the best of both situations, such as quick AI automated responses and real-time human assistance as per the need. When the AI chatbot faces complex queries or detects any unsatisfactory answer response from the users, it will use NLP and machine learning to transfer the conversation to the live support agent, which will keep in transition handoff without losing the complete context of the conversation.
Multilingual Support
AI technical support chatbot will be able to communicate with all your users in more than 150 languages around the globe. It will use various methods to understand the preferences of users by IP address, browser language, and website-selected language or also allow users to select the language from the menu. It will ensure that all your users feel more native and personalized. This will help in improving user experience, avoid language barriers, and help with customer retention for forbusinessess to cater to a global presence.
Automatic ticket creations
The process of creating automatic tickets will be solved in your business once you implement the AI IT technical support chatbot, where the chatbot will log and categorize user issues in real time. The chatbot will do a deeper investigation collect relevant details, and automatically generate a support ticket, which will reduce the manual effort of your human agent to create the tickets. Chatbot will document every customer's concern of the customer and help with prioritizing and address efficiently. This will help your customer support service resolution faster and increase customer satisfaction.
Support website visitors
All your website visitors will get quick assistance using AI powered features so that it will ensure all the customers get instant support. All the visitors will get information if they are asking, and the chatbot will answer FAQs, guide users through the site, or resolve issues. The chatbot will increase the customer experience and help them find what they need without making them frustrated. AI chatbot will be available 24/7, which will help to reduce the bounce rate, improve engagement rate and increase conversations by allowing visitors to ask questions directly.
Usecase for chatbot for technical support in various industries
IT Helpdesk Automation
Information technology support chatbot will help to automate all the trouble shooting problems for common issues such as software installation and password resets. It will also provide real-time updates on IT ticket status and resolutions. Technical support chatbot will also help onboarding new employees by guiding them through system setup. AI support chatbot will reduce the IT support workload by handling repetitive queries 24/7.
Customer Support for SaaS Companies
AI customer technical support chatbot will answer queries related to FAQs about product usage, pricing, and features to your customers who are SAAS prospective. Chatbot will use the backend data source to provide interactive tutorials and troubleshooting steps for software issues which solve your customer's pain point and help you to collect customer feedback to improve product support and user experience.
Telecom Technical Support
If you are from the telecommunication industry, an AI technical support chatbot will use machine learning and help customers diagnose and fix network connectivity issues. It will also help customers with router setup, plan upgrades, and SIM activations. Chatbot will also provide users about service outages and estimated resolution times. If your customers are facing issues related to bill inquiries and payment processing assistance, it is smart enough to understand the pain points and give them resolutions.
E-commerce Website Support
If you own a digital ecommerce store, an AI support chatbot will help your customers with order tracking, troubleshooting payment failures by redirecting them to different payment gateways, checkout process issues, and also help them with product-related issues and delivery updates. Chatbot will also help them to automate the warranty claim assistance and return request options without the involvement of the human agent, which saves time and money for your ecommerce store.
Banking & Financial Services IT Support
Suppose you are from a banking, financial institution, or any fintech industry. In that case, an AI technical support chatbot will help your customers with internet banking login issues, and security troubleshooting and detect and block all fraudulent transactions using AI-based NLP ML-powered risk assessment technology by Copilot.Live. AI chatbot will also help your customer's queries related to mobile banking apps in terms of technical errors and provide real-time responses to cybersecurity-related issues.
Healthcare IT Support
Suppose you own any healthcare firm or business that is related to health tech, such as a hospital or healthcare-providing firm. In that case, our chatbot will help you with troubleshooting medical software and telehealth applications. AI customer support chatbot will also help with real-time information on scheduling and managing appointments online. It will also help the company’s IT support of the hospital about the system uptime. If there are some data breaches or compliance issues, it will automatically report to the IT department about the incident.
Manufacturing & Industrial Tech Support
The manufacturing and industrial automation industry will benefit from implementing AI chatbots for technical support, which will help their technicians troubleshoot and diagnose machine faults. AI customer support chatbot will also help provide maintenance schedules, automate the reminder for servicing of industrial and electrical equipment, and the IT support for the factory software and IoT systems.
Education & E-Learning Platform Support
AI technical support chatbot will help your students and parents with login issues and course access problems. If there are issues in the LMS, it will troubleshoot LMS (Learning Management System) errors and solve the problems using machine learning algorithms. Chatbot will also provide automated support for students' subscription and payment-related queries.
Types of templates for AI technical support Chabot for various industries
Our platform has thousands of pre-made templates, and you will be able to customize them according to your needs. We have ready-to-use pre-made templates for your customer support team, which can be deployed to your website and CRM in just three clicks after adding the data source. Various systems and templates are available, such as a lead generation chatbot, which will help your customers input data and use it smartly for the lead generation process.
You will be able to provide customer service to your customers 24/7 and 365 days a year, along with personalized support tailored to your business needs. An Ecommerce bot will help your IT support team with the buying process of goods and products in a single chat window without making your customers distracted. If you are a recruitment company, we will help speed up the hiring process with the help of the chatbots and ensure all the support to your HR team is provided.
Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
A. It will automate the process of all tech support and help your users get an instant response.
A. There are two options. First, it solves on its own using NLP and ML models along with human handoff for force queries of answers not understood by the customers.
A. Yes, it can be integrated with the existing CRM system.
A. No, training is required for the chatbot to provide technical support as it trained itself with the existing knowledge base and data sources.
A. It uses encryption methods to solve all the queries and give the results that lead to security in data and other pipelines.
A. Yes, it can handle multiple languages.
A. Chatbots can be deployed on various channels including websites, messaging platforms (e.g., WhatsApp, Facebook Messenger), mobile apps, and internal communication tools (e.g., Slack, Microsoft Teams).
A. Chatbots automate repetitive tasks, reduce response times, and provide consistent support experiences, allowing support teams to focus on more complex issues and deliver higher-quality service to customers.
A. Yes, chatbots offer customizable branding options, allowing organizations to tailor the chatbot's appearance, tone, and interactions to align with their brand identity and enhance brand consistency.
A. Chatbots offer analytics dashboards that provide insights into user interactions, frequently asked questions, response times, customer satisfaction levels, and performance metrics, enabling organizations to optimize and improve their support processes over time.
.avif)
.avif)
.avif)
.avif)
.avif)
.avif)
