Get Your Copilot
Custom Chatbot For Helpdesk
Transform your customer support with Copilot.Live helpdesk chatbot that enhances customer experience and helps the support team resolve queries faster.
Custom Chatbot For Helpdesk
Transform your customer support with Copilot.Live helpdesk chatbot that enhances customer experience and helps the support team resolve queries faster.
Build an AI assistant in 3 minutes
How to create a chatbot for a helpdesk?
Sign up for free
Go to Copilot.Live website. Find the “Sign up” button on the top tab and click it. You will have to enter your name, email address and password to create an account.
Connect your data sources
After creating an account, click on the “Add Data Sources” button. Here you can add multiple data sources like files, databases, websites, and more.
Customize and train your chatbot
Once you have added the data sources, you can customize the tone, style and color of your chatbot. You can also train your chatbot to improve its output.
Test and deploy
We recommend that you minutely test your chatbot until you get satisfactory answers. Then, deploy the chatbot on your website and existing support systems.
What is a chatbot for a helpdesk?
A chatbot for a helpdesk is an AI bot that makes support processes simple, fast, and efficient. Helpdesk chatbot helps customers by quickly resolving their queries, giving real-time updates on orders, and assisting with profile changes. It is available for your customers 24x7 as an assistant finding the answers they are looking for. Our chatbot analyzes the customer data to offer personalized support services in over 80+ languages. So, you can cater to a global audience and deliver quality services.
Helpdesk chatbots are also helpful for internal support teams. It automates repetitive and complex tasks like collecting customer data, making reports, evaluating agent performance, routing tickets, and more. Moreover, the chatbot for helpdesk also provides context-aware information to human agents so they are able to resolve customers' queries faster and more accurately. Overall, the helpdesk chatbot improves agent productivity and efficiency. Therefore, enhancing customer satisfaction, average handle time, and first call resolution rates.
Why is there a need for a chatbot for a helpdesk?
24x7 assistance
Customers want instant answers. They don't want to wait a few working days. A helpdesk chatbot works 24x7, so your customers can get answers to their queries round the clock, even after working hours. This improves user satisfaction and reduces their frustration from long wait times. Our chatbot also offers omnichannel and multilingual support. This means that you can offer personalized support at their convenience.
Fast & accurate support
Copilot.Live chatbot for helpdesk offers fast and accurate support to your customers in two ways. First, the customers can themselves find answers through FAQs, self-service options, or simply by asking the chatbot. Second, the helpdesk chatbot provides human agents with context-relevant information, call summaries, and scripts to help quickly resolve user queries the right way.
Automates repetitive work
Support teams are overburdened with administrative work. Copilot.Live chatbot for helpdesk automates repetitive tasks like finding information, making reports, summarizing calls, finding scripts, extracting customer data, routing tickets, updating records, and more. So the agents get the time to focus on complex cases, handle calls better, and deliver quality support.
Cuts down support costs
You don’t need a big support team to handle customer calls. All you need is an intelligent chatbot that automates most of the customer queries, offers 24/7 self-service, and assists human agents with time-consuming tasks. Our chatbot can efficiently handle large volumes of customer queries. So you don't have to hire more human agents and save your money.
Who should have a chatbot for a helpdesk?
Customer support is an important part of every business. If you want to retain your customers, win their trust, and build loyalty, you have to offer instant, accurate, and quality support services. You have to show your customers that you care for them and are always available to resolve their issues. To make this happen, you need an AI chatbot for a helpdesk from Copilot.Live.
Our helpdesk chatbot improves customer satisfaction by offering 24x7 assistance. It answers FAQs, gives real-time updates on orders, manages profile-related issues, and even offers personalized product recommendations. The helpdesk chatbot is also helpful for the support team. By automating time-consuming tasks, the chatbot frees up agents' time to better handle high-priority calls.
Additionally, it gives agents access to customer information and knowledge base data so they can respond to inquiries more quickly and precisely. All these collectively improve your customer satisfaction, call transfer rate, agent efficiency, and call abandonment rates.
So whether you are in e-commerce, fashion, beauty, IT, healthcare, or the finance industry, it doesn’t matter. If you want to impress your customers, you need to create and deploy a chatbot for the helpdesk from Copilot.Live.
Key features & benefits of using a chatbot for a helpdesk
Create and deploy a chatbot for the helpdesk in 4 simple steps from Copilot.Live and see your support services transforming for the better.
Enhances agent productivity
Helpdesk chatbot automates most of the administrative tasks and provides detailed insights to resolve customer queries faster. This saves agents’ time so they can give their full attention to high-priority calls and strategic tasks. Therefore, improving the efficiency, accuracy, and productivity of support agents. Create a chatbot for the help desk from Copilot.Live to equip your agents with an intelligent assistant.
Reduces team workload
The helpdesk chatbot is very helpful for support teams who are burdened with piles of workload. Your support team can use the chatbot to automate customer queries and enable smart self-service options. This ensures that human agents are not overoccupied with low-priority calls. Moreover, the chatbot also automates administrative tasks like finding information, analyzing customer data, summarizing calls, and more. Thus, they handle half of your team’s tasks.
Personalized support
The helpdesk chatbot analyzes customer data to understand their preferences, behavior, and sentiment. It also records their details from the database or CRM. This enables the chatbot to have personalized conversations with the customers and resolve their queries better. So, if you want to offer omnichannel personalized support to your customers, build a chatbot for your helpdesk with Copilot.Live today.
Smart self-service
Self-service FAQs are often frustrating for customers as they are not relevant to their pain points, with Copilot.Live chatbot, you can offer your customers 24x7 smart self-service FAQs that address their pain points and offer solutions instantly. You can also view the customer interactions with the chatbot to understand their problems and common questions better. This will help you create a repository of FAQs that are actually helpful for customers.
Helpdesk chatbot use cases across industries
E-commerce
E-commerce support teams are often occupied with queries about orders, payments, product features, and delivery status. A helpdesk chatbot can easily automate their common and minor queries. Customers can use the chatbot to get real-time order status and information about products or services. The chatbot can also analyze customer data from CRM to recommend personalized products. Moreover, the chatbots also help customers with self-service FAQs, user guides, product manuals, and more.
Healthcare
In healthcare institutions, the staff is often burdened with managing appointments, lab reports, sending reminders to patients, and making insurance queries. On the other hand, the patients struggle to find information about their diagnosis, medicines, treatment, and lab reports. A helpdesk chatbot for healthcare can help staff automate administrative tasks. The chatbot can help patients get answers related to general treatments. Patients can also use the chatbot to book doctor appointments. Therefore, Copilot.Live chatbot for helpdesk makes work simple and easy for both the staff and patients.
Banking & finance
Banking and finance firms get a large number of customer calls, and most of them are trivial matters. A helpdesk for chatbots can easily automate customer queries with higher accuracy and efficiency. Your customers can use the chatbot for account-related information, loan queries, EMIs, and more. This reduces the load from the support staff so they can focus on complex customer complaints. Therefore, enabling you to deliver quality support while reducing labor costs and staff workload.
IT & SaaS
IT and SaaS companies mostly get queries about their products, how to use them, features, demos and pricing. The best thing is that you already have this information in your company’s knowledge base, and you can easily use it to create a chatbot. The chatbot will then handle these queries and give instant and accurate answers. This saves you from investing in a big support team and makes your support services more efficient.
Travel
Travel agencies are flooded with customer queries about bookings, cancellations, flight delays, re-bookings, and more. Whether you are a small travel agency or a big brand, it’s hectic to manage customer requests with ease. With Copilot.Live helpdesk chatbot, you can ditch hiring more people for resolving customer queries. Our chatbot can help you with self-service FAQs and personalized support 24x7. This enhances your customer experience, giving them solutions to their problems instantly.
Real Estate
In the real estate companies, you mostly have queries about property availability, pricing, nearby areas, and documentation. You cannot have your agents busy with resolving customer queries when they should be reaching out to potential buyers and doing property tours. A helpdesk chatbot can lift the burden from your agents. They can give buyers the right information they are looking for instantly. This improves the buyer experience with your real estate company and probably helps them make quick decisions.
Telecommunications
In the telecom sector, helpdesk chatbots assist users with data consumption, account billing, network problem solving, upgrade requests, and other service-related questions. Help desk chatbots can navigate the user through a series of instructions or open a support ticket on the user’s behalf. Externally, employees utilize chatbots for reporting system malfunctions, shifts, and HR related inquiries. This enhances service efficiency, optimizes wait times, and resolves call volume issues for the customer, staff, and company.
Hospitality
Restaurants, hotels, resorts and event management agencies are all about offering quality experiences to customers. But they don’t have a dedicated support team similar to IT companies. So, as a business in the hospitality sector, you can deploy our helpdesk chatbot to free your staff from trivial tasks, giving them time to cater to your customers better. Moreover, your customers can use the chatbot to get booking-related information instantly.
Best practices to build a chatbot for a helpdesk
Creating a chatbot for helpdesk service can improve customer satisfaction and save time. To create a competent chatbot, first, understand the frequently asked questions relating to the business and train the bot using that information. Answers provided by the bot must be brief, precise, and easy to interpret.
The system must be programmed to handle automated greetings like "thank you" and "hello." Users should be communicated with politely. The chatbot must be programmed to pass on queries to human staff when it is inadequate in assisting the user.
Additionally, you should use the feedback of real users to improve the bot's capabilities. Frequent testing coupled with taking user feedback is the most effective means to enhance the chatbot. Make incremental improvements by regularly updating the bot with the most recently asked questions.
Moreover, the system and its interface should be user-friendly on both mobile and PC. Providing a single design template will ensure simplicity and prevent user confusion. Always set accurate expectations and tell users from the start that they are speaking to a bot. This aids in setting accurate expectations and developing trust.
Using these guidelines guarantees a friendly, helpful, and role-model chatbot that does not require supervision and can enhance the efficiency of the support team.
The future of helpdesk chatbot
The future of helpdesk chatbots is sunny. With advancements in technology, chatbots are going to become more intelligent and helpful. They will be capable of comprehending queries more precisely and will provide accurate answers. Future chatbots will be capable of parsing entire sentences and even understanding the emotion behind the message instead of just relying on simple keywords.
Helpdesk chatbots will seamlessly integrate with other tools. With no human intervention, they will be able to retrieve customer details, confirm order status, or reset passwords. Both the customer and the support team will save a lot of time with this.
Chatbots will continue to improve as AI learns from each interaction. They will learn from errors, improve their replies, and provide more individualized support. Voice chatbots will also be more common, letting users talk instead of type. This is going to make support much quicker and easier.
In the future, human agents will only deal with complex issues, whereas chatbots will handle the simple and repeated ones. What this means is more efficient response times and customer experiences.
Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
A helpdesk chatbot is an AI bot that you can deploy on your website and integrate with tools that your team uses. The chatbot helps customers find answers to their queries instantly. Moreover, the chatbot also helps support teams by automating administrative tasks like finding context-relevant insights, making reports, analyzing agent performance, collecting customer feedback, summarizing calls, and more.
You can easily customize the chatbot’s tone and overall style as per your brand personality. You can even train the chatbot to give answers in a specific way that aligns with your company policies.
Yes! Our helpdesk chatbots use NLP and advanced AI/ML algorithms to process complex customer queries and extract relevant information from data sources to give accurate answers.
Yes! You can monitor the performance of the chatbot and train it consistently with real user interactions to improve its output.
Yes! Helpdesk chatbots are intelligent bots that learn from their interactions and customer feedback to improve their performance over time.
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