Get Your Copilot
AI Chatbot for Airlines
Implement our AI airlines chatbot with your airline brand name to help your passengers book tickets and information about baggage allowances, lounge eligibility, discounts, flight routes, etc.
AI Chatbot for Airlines
Implement our AI airlines chatbot with your airline brand name to help your passengers book tickets and information about baggage allowances, lounge eligibility, discounts, flight routes, etc.
Build an AI assistant in 3 minutes
How to add an AI chatbot to your airline's website
Visit the website
Visit the website https://www.copilot.live/ and click on the signup button on the extreme up-right side of the page in the nav bar of the website.
Create account
Create your account using your professional or personal email address and fill in other required details.
Add Data source
Add the data source of your website or any document example: https://www.united.com/ to train the model and extract data to give output based on information and policies of the airlines.
Add to your website
Once you have added and data source and trained the model, now you are ready to deploy the AI airline chatbot to your airline's website. Now all actions of customers will be applicable.
What is an AI Chatbot for Airlines
AI Airlines chat is an automated virtual agent that is available instead of humans 24/7 to help your passengers with flight bookings, check-in, baggage policies, flight status updates, and customer support. It is created using a program that uses natural language processing (NLP), machine learning, and other LLMs (Large language models)to help your airline business improve customer service quality, reduce wait times, and provide instant support via websites, mobile apps, or any messaging platforms like WhatsApp and Facebook Messenger.
You can implement Copilot.Live AI bot for the airline industry to give the best customer service to all your passengers and help them to get all the pieces of information immediately without talking to the human agents. AI Airlines bot will help you to reduce customer support charges and handle millions of queries simultaneously.
Why you should have an airline bot for your airline business?
Live Flight Updates
Your passengers will be able to check the flight status in real-time before visiting the airport, which helps them to save time. The chatbot will provide accurate arrival details and departure details, which will help your passenger with any delay or changes in the flight schedule. This will also help the passenger to avoid unnecessary airport waiting times.
Waitlist Status Check
All your passengers on a redemption or upgrade waitlist will be quickly able to check the status of their ticket without calling customer support, which will help your team to become free. The AI airlines chatbot will allow passengers to check real-time updates on whether their booking is confirmed or still pending, allowing them to plan accordingly.
Baggage Allowance Info
The AI Airlines chatbot will help your passengers to know the baggage policies according to the flight ticket they have booked, and that will help them avoid extra charges in the future. The AI chatbot will provide all the details about the baggage weight limits, the number of baggage allowed as per flight ticket, and any additional fees if applicable in that case, and help passengers pack their luggage correctly.
Find the Next Available Flight
If the flight is fully booked, the chatbot helps passengers find alternative options in real-time. The airlines chatbot will read the availability data using APIs provided by the airlines. It will understand the need and suggest the next best flights based on the passenger’s schedule, which will make the rebooking quick and hassle-free for your customers. This process will lead to upselling the product very easily.
Why should you have the AI airlines chatbot in your airline business?
Airlines business will get various benefits after implementing the AI airline chatbot, which will increase operational efficiency, reduce costs, and improve customer experience. According to the data, it will be your strategic investment for the airline business. Once you have installed the AI chatbot in your airline business, it will help you with customer support; the chatbot will also handle high volumes of inquiries about flight status, baggage policies, and bookings, which will reduce the cost of call centers and help to cut operational costs.
The AI airlines chatbot will also help you automate the process of check-ins, rebooking, and waitlist updates, making the process faster for the queries resolution and higher customer satisfaction. An AI airline chatbot will also assist all your customers in various languages (150+); trained languages are installed in Copilot.Live AI airlines chatbot also helps you with 24/7 support, which human cost is far greater than AI chatbot.
Key features & benefits of chatbot for airlines
Here we are giving four important benefits of AI airline chatbot, which our data shows are the best features for the growth of your airline business. Many airlines around the world are using this feature to make their airline processes more efficient.
24/7 Customer Support
AI airlines chatbot will help the passengers 24/7, which will give the passengers to get instant responses throughout the year. It will also reduce the call center workload by solving common queries like flight schedules, check-ins, and baggage details. The AI chatbot will also increase your customer satisfaction levels with a faster resolution rate using NLP at the backend.
Multilingual Assistance
AI airline chatbot supports various languages from all around the world. It will make communication with your global customers more native and easier. It will also provide localized information, airport navigation, baggage rules, and travel compliances. It will also provide a great customer experience by avoiding language barriers and reducing dependency on human agents.
Personalized Travel Recommendations
AI chatbot will also help passengers with flight upgrades, lounge access, and in-flight services based on your customer’s preferences. It will also help passengers with deals and loyalty program benefits for all frequent flyers. The AI will use the data and enhance the process of customer engagement and increase revenue through upselling.
Automated Check-in and Boarding Assistance
AI airline chatbot will also help passengers with online check-ins and send them digital boarding passes via chat platforms. Chatbot will also provide information and notify travelers about gate changes, boarding time, and security procedures. Chatbots will also help with reducing airport congestion by promoting self-service options, and improving operational efficiency.
Use case of AI airlines chatbot
In-Flight Assistance & Service Requests
Your airline passengers will be able to use the AI airlines chatbot to request meals, beverages, or any special request during the flight. Instead of always pressing the call button for flight attendants, passengers will be able to make any service request through the airline's chatbot, which will improve the airline's services, and no disturbance will happen to other passengers.
Visa & Travel Documentation Assistance
Many international passengers and travelers face issues with various countries' visa and documentation requirements. The AI chatbot will help the passengers with information on visa policies, necessary documents, and travel restrictions based on the passenger’s destination and help them with preparing their travel itinerary in advance.
Lost & Found Assistance
The chatbot will help passengers in finding any misplace luggage or personal belongings at airports. The AI chatbot will help passengers raise requests for lost and found items, check retrieval status, and receive updates on their claims.
Airport Navigation & Lounge Access
If the airport is large and massive, it will be hard for your passengers to navigate gates, baggage claims, lounges, restrooms, restaurants, and other amenities. AI Airline's chatbot will help your passenger find all the details using the AI airline chatbot and direct them to the right place.
Cabin Crew Support & Task Automation
AI Airline's chatbot will help your airline staff by automating crew scheduling shift adjustments and providing quick access to safety protocols or in-flight procedures.
Frequent Flyer & Membership Management
Chatbot will solve the loyalty program member's inquiries related to reward points, tier upgrades, and membership benefits.
Customer Feedback & Complaint Resolution
Chatbot will help you to take the customer feedback after flights and understand the pain points or suggestions of the customers to improve the services. The AI chatbot will also help customers resolve complaints by providing automated solutions or escalating issues to the appropriate department for faster response times.
Marketing & Promotions
The chatbot will help you to personalize travel deals, send targeted promotional offers, and notify your passengers of discounts on future flights. With the help of data, the chatbot will be able to upsell relevant flight packages to the users and increase your ARPU.
Best practices for a successful chatbot for airlines
If you want to have a successful airline chatbot, you must focus on user experience, automation, and personalization. The chatbot should offer various end-to-end integrations with all airline systems for real-time flight updates, bookings, and baggage tracking. The chatbot should provide multilingual support to all your passengers and also provide voice and text-based interaction with all the users to make them feel comfortable.
A human handover option in the chatbot should also be there in the system so that complex queries should be handled by human agents only if needed. Regular performance and feedback collection options should be there on the chatbot to get the right feedback from the passengers. These all features you will be able to get form the Copilot.Live AI airlines chatbot.
Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
A. The airline chatbot will provide all services to the needs of the passengers angle.
A. Chatbot is integrated with the API of the core system of the airlines, and this is how it handles flight booking reservations.
A. Yes, you can get a real-time update on flight status.
A. Chatbot will help you find the details about your flight and terminal details where pieces of baggage are dropping.
A. Yes, the AI airlines chatbot offers proactive travel notifications.
A. Yes, you can modify your booking from the chatbot after login to your account.
.avif)
.avif)
.avif)
.avif)
.avif)
.avif)
