Overview
Enhancement
Human Handover Guardrails in Settings
Users can now set specific conditions for agent handover directly in settings, giving you more control over when human agents step in.
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New Feature
Multi-Tenant Freshchat-Copilot Integration
Easily integrate Copilot with Freshchat for seamless human handover in AI chats, now supporting multiple teams.
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Enhancement
Refined Layouts and Content for Builder
Improved pop-ups, cards, and section content for consistency and clarity, making the Copilot builder more intuitive.
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Enhancement
Click2Call API for Campaigns
New Click2Call API supports automated calls, enabling smoother campaign execution through integrated systems.
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Enhancement
User Support in iFrame
"Set User" now works within iFrames, allowing user data and other information to pass through seamlessly.
