June 2024

New Feature

Introducing AI Voice Calls

We took user interaction to the next level by introducingAI-powered voice functionality. You can now makereal-time voice callswith Copilot, just like talking to a human agent. Copilot can handlecomplex tasksthrough voice commands, making your experience more personal and interactive.

• Talk to Copilotusing your voice, just as you would with a human.
• Handle complex queriesmore naturally with voice-driven interactions.
• Experience personalized support, making every interaction feel more engaging and efficient.

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Enhancement

Credit-Based Voice Usage

In alignment with the introduction of voice functionality, we’ve implemented acredit deduction systemto manage voice-based interactions. This ensures that usage is fair and transparent for all users.

• Track Voice Usage:Credits are deducted based on your voice interactions.
• Fair and Transparent:Ensures clear and equitable usage for everyone.
• Affordable:Keeps voice calls cost-effective and easy to manage.

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New Feature

Human Takeover for Critical Conversations

Recognizing the need for human intervention in specific scenarios, we added a manual “take-over” button. When Copilot is unable to satisfy user needs, human agents can seamlessly step in to provide personalized support, ensuring a superior customer service experience.

• Seamless Handover:Human agents can easily take over conversations.
• Personalized Assistance:Get tailored support for complex or unresolved issues.
• Better Customer Experience:Ensures every query is fully addressed with expert help.

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New Feature

GPT-4o Integration

Accuracy meets affordability. This language model is not only more accurate but also significantly more cost-efficient, offering a smarter, more economical solution for our users.

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Enhancement

Expanded Data Integration

We’ve expanded Copilot’s integration capabilities to supportGit, Quip, and Notion. This makes it easier for users to bring all their important data into the platform, improving productivity and collaboration.

• More Integrations:Now supports Git, Quip, and Notion.
• Easier Data Access:Bring your critical data into Copilot with ease.
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