September 2024

New Feature

Introduction Custom AI Actions

This month, we’ve introduced Boltic integration, bringing a powerful workflow engine into the Copilot ecosystem. With this feature, you can now customize AI actions to design, create, and automate tasks directly within the chat and call interface of Copilot.

• Automate Tasks: Send emails, schedule meetings, trigger APIs, and more.
• Custom Workflows: Design workflows that suit your specific needs.
• Seamless Integration: Easily trigger actions and automate processes within Copilot.

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Enhancement

Developer-Friendly API with Token Functionality

We launched a Backend CRUD API with secure token functionality, providing developers with enhanced integration capabilities. This enables smoother operations for managing events and backend systems within Copilot.

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New Feature

Mobile App for Agents

To make things even easier for support agents, we launched a dedicated mobile app for both Android and iOS. Agents can now manage support requests and reply to messages directly from their mobile inbox, streamlining their workflow.

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New Feature

AI-Powered Dynamic Suggestions

We’ve introduced dynamic auto-suggestions within Copilot’s responses, enabling users to select from pre-populated, contextually relevant answers. This feature helps to reduce response times and improve efficiency.

• Context-Aware Suggestions: Offers suggestions based on the current conversation.
• Faster Responses: Select from suggested answers for quicker replies.
• Increased Efficiency: Helps users resolve issues and provide support more rapidly.

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