Let's be real, your sales process is overdue for chatbots now more than ever. These AI-based assistants offer lead capture and qualification, meeting scheduling, and product recommendations, and they do it all without a real person involved every step of the way.
A recent study found that in the past year, 83% of sales teams using ai had increased revenue, compared to 66% for sales teams without AI. The data shows AI is undoubtedly a positive contributor to sales.
Now, whether you are a small company in need of engagement 24/7 or an enterprise with complex buying journeys to analyze, in either case, your conversions can soar, the speed of the sales cycle can accelerate, and your team can now focus on closing bigger deals with the right sales chatbot. The chatbot footprint will reach $455 million by the end of 2027.
I've tested over a hundred chatbots. From simple no-code platforms to developer-friendly suites and enterprise-class tools, here are the top-rated solutions that stood out for us in 2025.
In this blog, I have compiled the standout sales chatbot platforms for 2025, including the key features & benefits of sales chatbots, pricing of platforms, steps to ultimately implement a sales chatbot, and everything you'll need to decide on the right conversation partner for your sales strategy.
13 Best sales chatbots at a glance
What are sales chatbots?
A sales chatbot is a sophisticated software program that performs automated and secure sales-related actions. It uses the latest technology, including natural language processing (NLP) and machine learning.
AI sales chatbots talk to customers instantly, provide accurate answers, and take actions to increase sales and productivity. For me, the striking feature of an AI sales chatbot is that, unlike simple scripted bots, AI sales chatbots not only learn from interactions but also improve with every conversation.
Top 13 sales chatbots
In this section, I will walk you through the top 13 sales chatbot platforms that I feel are literally under the spotlight right now. This segment will elaborate on their key features, pros and cons, and what you are most keen to know, their price.
1. Copilot.live
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Copilot.live allows you to automate support, save documentation, and receive programming help using AI support to convert with Copilot.live. With the Copilot.live sales chatbots, you can take advantage of lots of great features, including advanced AI, and integrate the tools and customizations into the full customer experience.
Also, what’s even more fascinating is that the Copilot.live chatbot offers support in over 50 languages. And guess what, it is a multimodal tool that connects with customers across multiple media platforms, including websites, WhatsApp, and Instagram.
With an easy 4-step implementation and a seamless agent-to-human handoff, Copilot.live is your go-to tool for your next chatbot service. Copilot.live is an AI-first platform that offers competitive per-unit message costs and can be integrated across over 100 platforms.
Salient features
- Develop your chatbots however you want. You can use AI to instantly generate one, use a pre-built template, build a bot yourself, or even import an existing bot shared with you by your friend.
- You can easily change the look and feel of your chatbot with pre-installed themes or pick your fonts, colors, and other UI components if you would like complete control in designing the look of the chatbot. The Persona tool enables you to establish the tone, mannerisms, and response traits of your chatbot, thereby creating a consistent brand voice.
- Unlike most platforms, Copilot.live allows text and voice interactions, meaning people can have real-time AI phone calls for a true conversational experience if they prefer not to type on their keyboard devices.
- You can also deploy your chatbot where your users are, including on a website, WhatsApp, via phone calls, or with a custom public link, or package it within mobile apps using the SDK. You can feed knowledge into your Copilot using many types of sources, such as knowledge documents (PDF, DOC, etc.), web links, Notion, Google Drive, Git, REST APIs, etc.
Pricing
Billed Annually
Billed Monthly
2. Tidio
I will rank Tidio second on my list, as it has one of the finest chatbot integrations that I recently worked on. Tidio has developed a sales bot that combines AI, natural language processing, and deep learning to help increase lead generation and sales at your website.
Coupled with the increased engagement throughout your site and the possibility of being available to support your customers 24/7, your conversions will likely improve, and you will no longer miss a sales opportunity again.
Tidio's AI sales chatbot, Lyro AI Agent, automates manual work and increases response times by embedding within existing processes. Only in situations that require human intervention does Lyro's auto-ticketing and team routing adhere to a company's brand voice.
Salient features
- Provides up to 50 Lyro AI conversations and personalized branding services.
- What caught my attention was that Lyro AI provides real-time visitor list tracking and analysis, along with a dedicated success manager.
- Reduces support volume and provides support in 12 languages.
Cons
- Tidio's chatbot and widgets have limited design options and customization, which may not align with every brand's design aesthetic, and this is something that I felt it lacked significantly.
- Also, Tidio's costs can become exponentially more expensive as you scale and gain more subscribers.
Pricing
Billed Annually
Billed Monthly
3. Zendesk
Zendesk’s Answer Bot, their AI-powered chatbot for sales, helps businesses deliver consistent, exemplary customer and sales support. In addition, its chats are available in 17 languages, including Chinese, Japanese, Korean, and Russian, ensuring Answer Bot is ready to address global and local issues promptly.
Having tried this chatbot as well, if you ask for my take on Answer Bot, then its feature of handling multiple channel inputs simultaneously is the game changer. This helps strike out the chance of missing an important inbound question. Answer Bot will quickly escalate larger issues to live agents, ensuring it always returns to the real-life front lines at the end of the interaction.
Salient features
- Provides a ticketing system, contact form, web widget, and a prebuilt analytics dashboard.
- Offers client information and conversation details, proactive messaging to the customer, along with phone support, and call routing.
- Provides multilingual support and content.
Cons
- For someone like me, who has been living and surviving on chatbots, it was a bit confusing. However, for beginners and amateurs without prior training, navigating the Zendesk interface might be a struggle, making the platform seem confusing.
- Also, user fees, based on the number of agents, will quickly become expensive because the costs mount quickly as you add agents, upgrade to higher levels for more features, and use integrations.
Pricing
Billed Annually
Billed Monthly
4. Ada
I will begin with the top feature of that Ada chatbot, where it can support shipping and logistics companies to provide excellent customer service to their customers. After Ada has the first conversation with your customers, your sales team can spend time on more important things. Ada provides easy feedback to modify and improve the sales chatbot behavior.
Also, the fact that it automatically identifies opportunities for improvement that drive resolution and assesses key metrics, including CSAT and automated resolution, across all channels, makes it a good choice. When your customers receive the correct answers on time with Ada, they will be happier with your service.
You can save money by using Ada to respond to emails instead of employing multiple employees to do the same. The chatbot can be implemented across all the major social media and messaging platforms. Automate phone calls and emails, and rapidly translate in over 50 languages.
Salient features
- Intelligently respond to questions, reflecting on answers instead of using canned responses.
- To maximize performance, implement a variety of AI models and link previously known information to create responses faster than anything physically humanly possible collaboratively.
- Set the voice and personality of an AI agent. Develop content tailored to specific client demographics and instruct AI agents to follow deterministic instructions.
Cons
- Ada may not be able to handle some complex or ambiguous customer requests and may need to escalate these requests to human agents for assistance.
- Keeping the chatbot current might require manual updates, which in turn is an ongoing maintenance responsibility.
Pricing
Available upon request, based on your team and conversation size.
5. Salesloft (Drift)
Salesloft, which was erstwhile known as the Drift chatbot, provides marketers with richer intelligence and earlier engagement with buyers, maximizing efficiency through the entire revenue cycle to help accelerate growth. The Salesloft chatbots allow you to provide accurate and real-time answers to your site visitors' questions.
Although it is not a new concept, Salesloft chatbots offer personalized AI conversations that enable prospects to stay engaged, reduce drop-off rates, and accelerate sales cycles by immediately qualifying leads and allowing buyers to book meetings and engage in live chat with a representative, making them one of the most preferred options.
Salesloft identifies high-intent buyers and relevant account data (company name, location, account history, etc.), scores engagement in real-time, and provides the correct chat for both visitors and sellers to apply, increasing conversions.
Salient features
- The Salesloft Chat agent intelligently directs a qualified buyer into the seller's rhythm workflow, prioritizing an action that has high priority in their backlog. This delivers an immediate next step and context to sellers, enabling them to have a personalized and timely conversation with the buyer.
- It tracks the high-converting conversations you've identified and constantly attributes pipeline and revenue success to setting strategic benchmarks and optimizing for better performance.
- With individualized, real-time interactions, the Drift chatbot enhances the buyer experience and generates better leads.
Cons
- The monthly costs for Drift's premium plan can be as much as $2,500, which can be exorbitant assuming you are a small or medium business.
- The Drift chatbot builder falls short in comparison to other chatbot platforms when trying to compare features and functionality.
Pricing
Available upon request, based on your team and conversation size.
6. Hubspot
HubBot, the AI sales chatbot, handles high-volume conversations across your go-to-market teams. It’s fast, accurate, and fully on-brand. Breeze allows you to provide accurate responses with just the content you have approved while allowing you to source your content every time for added customer confidence.
HubBot transforms and repurposes knowledge base documents into valuable answers, providing instant support to your customers, and requires no coding capability. Deliver consistent support via Facebook Messenger, WhatsApp, and email, and support customers in the way they first reach out to you.
Salient features
- HubSpot is a lead scoring app that offers customized reporting, messaging insights, and several free tools, including marketing tools, sales tools, service tools, operations tools, and commerce tools.
- Custom reporting, omnichannel marketing automation, and live dynamic personalization.
- Offers multitouch revenue attribution and customer journey analytics.
Cons
- Having worked across multiple chatbot platforms, I feel HubSpot’s custom report creation can be an expensive affair, and customizations can further increase the price.
- Higher-tier plans, which can be expensive, are often the only ones that offer advanced automation options.
Pricing
7. Tars
Another one of my favorite chatbot platforms is Tars. Tars is a role-based access control system with sophisticated LLM models and multi-platform deployment. Additionally, it offers a flexible data preservation system and sophisticated tools, such as Ideogram, Flux, and ElevenLabs.
Tars chatbots help streamline internal workflows across departments, from sales and marketing to recruiting and product development. Your team can focus on the bigger picture. AI agents can process incoming inquiries, qualify leads based on predetermined criteria, and make decisions to sort would-be customers into the most promising opportunities.
They can even integrate into CRM systems to automatically update the status of leads and get your reps focused on people that have the greatest intent instead of just more data to sift through.
Salient features
- Together with a dedicated customer success manager, the Tars chatbot sends out 500 messages every month.
- It also provides an admin dashboard with usage statistics and coordinated team billing.
- Another factor that makes Tars my preferred choice is that it provides ISO, SOC 2, SAML/OIDC SSO, and HIPAA compliance.
Cons
- AIs and chatbots may excel in the area of personalization, but they can be inconsistent and display robotic responses, which can lead to customer frustration.
- They lack the potential for Chatbot Canvas while creating complex chatbot structures.
Pricing
Billed Annually
Billed Monthly
8. Zoho SalesIQ
Having used the Zoho SalesIQ chatbot as well, I feel this serves the purpose for which it was implemented. Zobot, the Zoho SalesIQ chatbot, can help your organization exponentially increase sales, revenue, and profits by improving lead capture, shortening the sales cycle, and cost-effectively increasing conversions.
You can also see live visitors on your website, along with additional valuable information such as the pages they viewed, their referral source, their location, time spent on the site, their actions on your website, and more on the visitor tracking dashboard.
With Zobot, you can automate the first step of your sales cycle using their fully loaded chatbot-building platform. They can ask initial questions of leads, qualify them, and add those leads to your CRM. Then the chatbot can transfer the chat to a member of your team for follow-up engagement.
Salient features
- Provides customized widgets, IP blocking, and conversation tracking.
- Zobot also offers live reporting, in addition to allowing users to schedule weekly and monthly reports.
- Zobot's offering includes unlimited chat sessions for operators, 100,000 chatbot conversations, voice messages, file sharing, mobile SDK, credit card masking, and desktop applications.
Cons
- Though Zobot is a good choice, while using it, the major issue that I felt it had was that the chatbot was limited in its understanding and response to user intent, which can hinder effective interaction.
- Also, some users have reported issues regarding its inconsistency, making it difficult to determine whether users can consistently rely on this platform.
Pricing
Billed Annually
Billed Monthly
9 Aivo
The Aivo tool features an intuitive interface that enables companies on e-commerce platforms to easily build a personalized chatbot, helping customers ask questions, find product recommendations, and streamline the sales process.
Ultimately, e-commerce companies can utilize the Aivo tool to automate customer support and sales functions, provide faster response times, and enhance customer experiences.
With Aivo Suite's automated conversation journeys, you will be able to increase your sales by providing your clients with a personalized, efficient, and conclusive experience.
Salient features
- Offers proactive notifications through WhatsApp and natural and fluid conversations.
- Offers seamless transition with a live agent.
- Lead capture and referral to third-party platforms, book calls and demos, and manage returns and changes.
Cons
- I faced this issue myself. So Aivo’s chatbots misinterpret human questions and sometimes cannot engage in nuanced or complex conversations in the same way people can.
- AI chatbots often lack empathy towards customers and are less effective than human agents in terms of emotional intelligence.
Pricing
Available upon request, based on your team and conversation size.
10. Chatfuel
Chatfuel is a user-friendly platform that helps you create a chatbot in your spare time as a sales vehicle on an unknown scale. Fuely, the Chatfuel bot collects and exports the data you want, provides your promo codes, and much more! Better yet, it can be your bot for your customers as a personal shopping assistant.
Chatfuel is a preferred automation platform for both small and large brands, thanks to its ability to automate tasks and streamline customer communication.
Salient features
- Provides automation of chatbots, auto-replies to comments, and auto-replies to stories and mentions. It also automates keyword actions, re-engagement messages, and engagement history.
- It also features live chat, a shared inbox, agent assignment, a mobile inbox app, and the ability to trigger flows from live chat.
- Fuely import and export contacts, contact attributes, and audience segmentation.
Cons
- You can only use your chatbot on Facebook and WhatsApp, which personally bothers me. You must have a Facebook account to create a messaging bot.
- I was heartbroken when I found out that Chatfuel does not allow you to create sophisticated chatbots; its sources and forms are limited and traditional.
Pricing
Billed through Facebook and Instagram
Billed through WhatsApp
11. Chatbot
One of the most powerful chatbot platforms for me was Chatbot.com. With the Chatbot.com AI agent, you can streamline your sales activities. Use customer experience as a vehicle for revenue gain. You can increase effectiveness and diversify your lead generation by passing leads to your sales team without increasing headcount.
By adding a chat widget to your website in a couple of clicks, you can make it easier for customers to contact you. You can add a chatbot to your Facebook fan page. You can chat with more potential customers and develop effective lead-nurturing strategies.
With Chatbot.com, you can pass leads on to your sales reps in real time. Make it easy to send sales inquiries and let your customers call you right from the conversation.
Salient features
- With chatbot.com, you can avail yourself of unlimited training history, team collaboration, along with an automated visual builder and multilingual support.
- With chatbot.com, you can also get various testing tools, filters, custom attributes, A/B testing, and advanced button actions.
- It offers GDPR compliance, 256-bit SSL encryption, SSO (supporting Google, Microsoft, and Apple), as well as custom SSO solutions.
Cons
- The chatbots can answer basic questions but have limited natural language understanding.
- It can take considerable time to configure, and they require ongoing maintenance.
Pricing
Billed Annually
Billed Monthly
12. Crisp
Crisp is a customer engagement platform with a perfect chatbot to automate your sales or customer service interactions. Crisp's chatbot can assist businesses with their customer inquiries, qualify leads, and help navigate a lead through the sales funnel.
Crisp’s chatbot can integrate directly with several communication channels to allow customers to communicate with your business. With Crisp’s chat widgets, you can engage with visitors to your website.
You can use the Crisp inbox to aggregate responses from different customizable contact forms. You can also use mobile integration to access and view client information easily on your phone. Instant voice-to-text transmission is available for each audio message logged.
Salient feature
- Offers omnichannel support from internal data training.
- Features of this solution are cobrowsing, screen sharing, routing rules, assignments, and CRM integrations.
- Offering Stripe integration, higher rate limits, Salesforce CRM integration, and fully customizable data retention.
Cons
- While basic features are simple to use, some advanced automation functions or SDK features require some technical prowess in order to be properly deployed.
- Crisp's reporting and analytics can allow tracking of the basics but not advanced visualizations or more complex metrics.
Pricing
13. WATI
Wati enables connection and conversation with customers. By tracking your customer conversations, you can follow up on leads and move deals from WhatsApp. Wati helps integrate your favorite CRM to ensure everything works in sync.
WATI offers priority 24/7 email and chat support, with add-on paid TAM services. Customers can book appointments in real-time on WhatsApp.
Wati will automate booking, confirmations, and (soon) calendar sync. Customers can book appointments instantly on WhatsApp. Wati chatbot helps automate booking, confirmations, and (soon) calendar sync.
Salient features
- They offer low-cost, rapid messaging at 4k messages/minute, with volume pricing options
- They assist you in optimizing CTWA solicitations, conversion tracking, and buying and installing the WhatsApp Pay API. It might also help you with a round-robin chat assignment in order to fairly assign agents to a set of automated chats.
- WATI gives you a customer success manager dedicated to having strategic conversations and providing recommendations to improve. It also has a privacy and compliance policy that includes phone number masking and IP whitelist, and role.
Cons
- WATI also will not offer some basic functions like product sharing, some forms of payment integration, and a good track record of sales performance. These can all be chief hindrances to closing a sale
- WATI only supports one WhatsApp business account per engagement session, which is limiting when you want to connect multiple numbers or teams to grow.
Pricing
Billed Annually
Billed Monthly
Best practices for sales chatbots
Now that you know the list of the best chatbots for your sales team, I will next move on to discuss the tips and tricks that you can follow to get the most out of your sales chatbot.
1. Assigning basic tasks
Having dealt with chatbots for the longest time, most advanced chatbots should be able to provide information, troubleshoot simple issues, conduct transactions, and provide answers to questions in your knowledge base after your business hours. Beyond that, I would recommend an automation to escalate it to a human representative.
2. Keeping a live agent accessible
Potentially live agents won’t be required in every chatbot interaction, but it does not imply they shouldn’t be readily available. I have faced numerous situations wherein I can say that keeping a customer executive available enhances the overall conversation. After all, your chatbot is a tool, not a human. Each brings a vastly different skill set to the front lines.
3. Use analytics to improve
Like any other sales asset, your sales chatbot requires constant maintenance and evaluation to keep it performing at its best. Most sales chatbots offer analytics and usage reports. You can use those reports to determine when your bots are being utilized, how successful they are at resolving issues, and, if not, what you may want to change.
4. Informs users that they are speaking to a chatbot
The sales process is half built on trust, with prospects turning to you as a company, so don't ruin that trust by lying. Believe it or not, people generally dislike being lied to. While it might be tempting to pretend and keep the whole process personal, studies show that customers prefer to talk to chatbots and are more willing to provide sensitive information to the bot compared to a live human.
Top 5 benefits of implementing sales chatbots
The top 5 benefits of implementing a sales chatbot are listed below for your reference.
1. 24/7 accessibility
The main difference between a human and a sales chatbot is that the latter is accessible 24/7 anywhere in the world. A sales chatbot is limitless and has no working hours. Sales chatbots can solve issues, work with prospective customer requests, and answer queries after regular office hours. Thereby making it a 24/7 customer-accessible tool.
2. Cost reduction
Chatbots can help companies save operational costs in countless ways. By automating and streamlining processes, we can save costs in three distinct areas: labor costs, operational expenses, and efficiency improvements. Most notably, sales chatbots can take on low-level and repetitive tasks, provide support 24/7, and ultimately decrease labor costs by requiring fewer human support agents and eliminating the need for human assistance during specific off-hours.
3. Multilingual assistance
The greatest benefit of a multilingual chatbot support service for companies would be the ability to engage with a larger worldwide audience through interaction or support in multiple languages with potential customers.
A company that wants to grow in reaching its potential audience and wishes to provide a unique experience for clients regardless of hemisphere would place value on this. Multilingual chatbots use advanced natural language processing technology and machine learning to recognize what language is being used by the user.
4. Omnichannel support
Paradoxically, with an omnichannel chatbot, the bot has conversations with customers on sites, social media, messenger apps, and emails while keeping the context and the conversation flow intact, literally providing customers with the opportunity to have a conversations in whichever channel they prefer and enhancing the overall customer experience.
5. Personalized customer service
Every customer is different, and so are their communication styles. Thus, the most important thing is to offer an appropriate and empathetic response to a particular question.
For example, with our Copilot.live chatbot, you can interpret informal language and regionalisms, enhance conversation with plugins like images, carousels, and documents, and know the purpose of each interaction. These personalized features lead to solutions that are tailored to the individual customer persona or past experiences.
How to implement a sales chatbot?
At Copilot.live, creating your sales chatbot should consist of 4 simple steps: going to the website and signing up for free, giving your chatbot a name and customizing it, training your sales chatbot, and lastly, testing and deploying your sales chatbot.
Note: These steps, as mentioned earlier, will help you build your sales chatbots. If you plan to build your customer service chatbots or any other chatbot, you can connect with us on Copilot.live.
Conclusion
In an environment with such rapid change, where sales teams are required to be nimble and agile, AI chatbots are not just nice-to-have; they are must-have. If you think about the value of a well-deployed chatbot for a sales business, from lead qualifications to personalized outreach, the total can be significant. When it comes to choosing the right one for your sales team, the answer is Copilot.live.
Call me biased, but by leveraging unique, customized solutions, cutting-edge technology, and experience with demonstrable success and results, Copilot.live is the key to achieving the competitive pace you're looking for in sales.
If you're prepared to take your sales strategy to the next level and maximize your performance, please contact us today to discover how Copilot.live is transforming your sales teams’ work and continuously evolving them into a positive space where you can achieve meaningful results and turn obstacles into opportunities.
