21 Best Tidio Alternatives to Enhance Your Customer Support in 2025
(299 Review)
Finding the perfect customer support solution is crucial for delivering exceptional experiences and building lasting relationships. While Tidio is a popular choice, it may not suit every business's unique needs. Exploring alternatives can help you discover tools with enhanced features, better pricing, or specialized functionalities tailored to your goals.
In this guide, we’ve curated the finest Tidio alternatives for 2025. From chatbots and live chat solutions to robust customer communication platforms, these options provide various features to streamline your support processes. Let’s dive in and find the right tool to elevate your customer interactions!
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Melhores alternativas pagas e gratuitas para Chatbase
Copilot.Live
LiveChat
Zendesk
Intercom
Freshchat
Drift
HubSpot Service Hub
Olark
Chatlio
Smartsupp
Crisp
Pure Chat
Userlike
Tawk.to
WhosOn
LiveAgent
ClickDesk
Comm100
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Snapsoft
Chatbot
HelpCrunch
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Best Alternatives to Tidio
Numerous alternatives to Tidio exist when looking for live chat solutions to enhance customer communication. These tools offer varied features, from real-time chat and automation to advanced analytics and multi-channel support. Whether you're looking for better customization, more powerful integrations, or additional support options, there's a platform that fits your needs. Below are some of the top alternatives, each with its unique strengths to elevate your customer engagement strategy.
Copiloto.ao vivo
(32 avaliações)
Copilot.Live
(899 Review)
Copilot.Live is an all-in-one customer interaction platform that offers live chat, ticketing, and automation tools. It provides real-time insights into customer behavior, helping support teams offer personalized assistance. Advanced features like video calls and co-browsing allow businesses to deliver hands-on support.
With seamless CRM integrations, Copilot.Live streamlines workflows for teams of all sizes. The platform also boosts operational efficiency with powerful reporting tools, allowing businesses to analyze customer interactions and improve service.
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3
Copiloto.ao vivo
(32 avaliações)
LiveChat
(355 Review)
LiveChat is a simple yet powerful live chat platform that allows businesses to provide real-time support. It includes advanced ticketing, reporting, and integration features that make customer support easier. The platform helps agents respond efficiently and ensures no query goes unanswered.
With its detailed analytics, businesses can optimize agent workflows and enhance customer satisfaction. LiveChat integrates smoothly with other tools, such as CRMs and email systems, making it perfect for businesses looking for reliable support solutions.
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3
Copiloto.ao vivo
(32 avaliações)
Zendesk
(256 Review)
Zendesk is a well-known customer service platform that offers live chat, ticketing, and multichannel support. Its intuitive interface and comprehensive features streamline customer support operations. The platform’s reporting tools provide valuable insights into customer interactions, helping businesses optimize performance.
Zendesk is scalable for businesses of all sizes and integrates with popular CRM tools and apps. Its customization options ensure teams can create workflows tailored to their needs, providing exceptional customer service and improving team productivity.
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3
Copiloto.ao vivo
(32 avaliações)
Intercom
(365 Review)
Intercom provides a customer messaging platform that includes live chat, email automation, and powerful chatbots. Its focus is on delivering personalized support through real-time interactions, allowing businesses to respond to customers’ queries instantly. Intercom’s automated workflows help address frequent queries, boosting efficiency.
Additionally, Intercom’s reporting and analytics features provide valuable insights into customer behavior and team performance. By integrating several tools, businesses can enhance their customer service experience, making it a great solution for teams looking to improve customer engagement.
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3
Copiloto.ao vivo
(32 avaliações)
Freshchat
(312 Review)
Freshchat offers advanced messaging capabilities, enabling businesses to engage customers through live chat, bots, and ticketing. It supports multi-channel conversations across websites, apps, and social media platforms. Freshchat’s automation tools ensure timely responses and optimize customer support operations.
Its integration with other Freshworks products makes it a powerful solution for scaling customer support efforts. With customizable workflows and real-time analytics, Freshchat helps businesses streamline their communication and improve efficiency.
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3
Copiloto.ao vivo
(32 avaliações)
Drift
(456 Review)
Drift is a conversational marketing platform that combines live chat with powerful automation features. Its AI-powered chatbots help businesses qualify leads, automate customer support, and enhance sales processes. Drift’s real-time messaging enables businesses to connect instantly with visitors, ensuring prompt responses.
The platform’s analytics tools provide deep insights into customer interactions, helping businesses refine their engagement strategies. Drift’s simple interface and robust integrations make it a great solution for companies looking to improve their customer experience and sales performance.
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3
Copiloto.ao vivo
(32 avaliações)
HubSpot Service Hub
(654 Review)
HubSpot Service Hub centralizes customer communication, combining live chat, ticketing, knowledge bases, and automation tools. It integrates seamlessly with HubSpot CRM, enabling teams to provide efficient support. Businesses can easily track and manage customer requests with this all-in-one service platform.
With powerful reporting and workflow automation features, HubSpot Service Hub helps teams enhance efficiency. Its scalability ensures it can support businesses of all sizes while streamlining customer service operations and improving overall performance.
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3
Copiloto.ao vivo
(32 avaliações)
Olark
(542 Review)
Olark is a live chat platform that allows businesses to connect with their customers instantly. Its easy-to-implement chat features enhance customer service efficiency. Olark also provides automated message triggers, helping businesses engage visitors proactively and resolve queries faster.
The platform offers detailed analytics to track performance and identify opportunities for improvement. Olark’s flexibility and integrations with third-party apps make it an ideal solution for businesses seeking a simple yet effective live chat tool.
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3
Copiloto.ao vivo
(32 avaliações)
Chatlio
(452 Review)
Chatlio is a live chat solution that integrates with Slack. It enables businesses to engage with website visitors directly within their Slack channels. The intuitive interface helps businesses deliver quick responses and track real-time customer activity. Chatlio’s seamless integration with Slack allows teams to collaborate efficiently.
Chatlio also provides valuable insights into customer behavior, helping teams optimize workflows. Its simple setup and powerful features make it an excellent choice for businesses using Slack for internal communication.
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3
Copiloto.ao vivo
(32 avaliações)
Smartsupp
(612 Review)
Smartsupp is a live chat platform with various features, including chatbots, video recordings, and visitor tracking. It provides personalized customer interactions through live chat and automates common queries using AI. Thus, Smartsupp helps businesses increase engagement and improve customer support efficiency.
Its reporting features allow businesses to analyze customer data and optimize service operations. Smartsupp’s integration capabilities and multi-channel support make it a great tool for scaling support teams.
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3
Copiloto.ao vivo
(32 avaliações)
Crisp
(411 Review)
Crisp is an all-in-one communication tool that offers live chat, video calls, and email support. Its customizable chat widgets allow businesses to provide personalized customer support and track visitor behavior in real-time. The platform also includes automated responses to handle common queries, saving agents valuable time.
Crisp integrates with several third-party tools and apps to streamline workflows. Its powerful collaboration features enable teams to work together effectively, enhancing the overall customer experience while maintaining efficiency.
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3
Copiloto.ao vivo
(32 avaliações)
Pure Chat
(346 Review)
Pure Chat is a live chat tool that allows businesses to engage with customers in real-time. With its simple setup and intuitive interface, it is ideal for small to medium-sized businesses. Pure Chat offers features such as customizable chat widgets and detailed visitor analytics to help businesses understand their customers better.
The platform’s automated chatbots can handle basic queries, freeing up agents to focus on more complex issues. Its seamless integration with CRM systems helps businesses enhance support and improve overall service quality.
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3
Copiloto.ao vivo
(32 avaliações)
Userlike
(629 Review)
Userlike offers live chat and messaging solutions that enable businesses to connect with customers across various channels, including web chat, SMS, and messaging apps. With real-time chat and automated workflows, Userlike helps businesses engage customers effectively while reducing response times.
Its advanced features, such as video chat and file sharing, allow businesses to provide more personalized and hands-on support. Userlike analytics tools help businesses track and optimize customer interactions to enhance service quality.
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3
Copiloto.ao vivo
(32 avaliações)
Tawk.to
(399 Review)
Tawk.to is a free live chat platform that enables businesses to communicate with customers in real-time. It offers an easy-to-use interface and powerful features, including customizable chat widgets, automated responses, and detailed reporting. Businesses can track visitors and respond to inquiries from a centralized dashboard.
Tawk.to allows unlimited agents, making it suitable for growing businesses. Its integrations with other tools help streamline customer support while improving service efficiency.
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3
Copiloto.ao vivo
(32 avaliações)
WhosOn
(644 Review)
WhosOn offers live chat and customer support solutions, helping businesses provide real-time support across websites, mobile apps, and social media. With its simple-to-use interface, WhosOn enhances customer service and reduces response times. Its ticketing system helps teams organize customer queries efficiently.
The platform also includes powerful analytics and reporting tools, allowing businesses to measure their performance. WhosOn’s multi-channel support and integrations make it an ideal solution for improving customer engagement and optimizing workflows.
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3
Copiloto.ao vivo
(32 avaliações)
LiveAgent
(499 Review)
LiveAgent offers a comprehensive customer support solution with live chat, ticketing, and multi-channel messaging. Its powerful features, such as automatic ticket routing and real-time analytics, help businesses provide prompt and effective customer service. LiveAgent also supports chatbots and self-service options.
With its intuitive interface and flexible integrations, LiveAgent streamlines support processes. By providing efficient communication channels, the platform helps businesses reduce resolution time and improve customer satisfaction.
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3
Copiloto.ao vivo
(32 avaliações)
ClickDesk
(415 Review)
ClickDesk offers a live chat solution that combines messaging, voice support, and video chat into one platform. With its customizable chat widgets, businesses can deliver a personalized experience to website visitors and effectively manage customer queries. ClickDesk also includes a ticketing system to organize support requests.
The platform integrates with popular CRM tools and social media platforms, allowing businesses to manage all customer interactions from a single dashboard. ClickDesk’s multi-channel support helps improve customer engagement and streamline workflows.
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3
Copiloto.ao vivo
(32 avaliações)
Comm100
(652 Review)
Comm100 is a customer service platform that offers live chat, ticketing, and AI-powered chatbots. It helps businesses provide prompt and personalized support while automating common queries. Comm100’s robust reporting tools offer valuable insights into team performance and customer satisfaction.
The platform integrates seamlessly with several third-party apps, such as CRMs and email systems. With multi-channel support and real-time customer tracking, Comm100 allows businesses to streamline customer interactions and optimize support workflows.
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3
Copiloto.ao vivo
(32 avaliações)
Snapsoft
(311 Review)
Snapsoft offers a customer communication platform with live chat, AI chatbots, and video support. Its easy-to-use interface and flexible features make it a popular choice for businesses looking to improve customer engagement. Snapsoft's automation tools help businesses provide immediate responses to common inquiries.
Snapsoft's reporting and analytics tools provide businesses with detailed insights into customer behavior. The platform also integrates with popular CRM systems, allowing businesses to manage customer interactions efficiently.
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3
Copiloto.ao vivo
(32 avaliações)
Chatbot
(720 Review)
Chatbot is an AI-powered customer support platform designed to automate communication through live chat, messaging, and bots. It allows businesses to create custom workflows and automated responses, helping support teams handle repetitive tasks efficiently. Chatbot’s easy-to-use interface makes it accessible to both technical and non-technical users.
With robust reporting features and integration capabilities, Chatbot helps businesses improve customer service and optimize communication workflows. The platform’s automation features significantly reduce response times and increase overall efficiency.
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3
Copiloto.ao vivo
(32 avaliações)
HelpCrunch
(658 Review)
HelpCrunch is a customer communication platform that combines live chat, email marketing, and automation. It allows businesses to engage customers through live chat and personalized messages. HelpCrunch’s automation features help businesses send timely follow-ups and responses to customer queries.
The platform’s robust analytics provide valuable insights into customer behavior, helping businesses improve their support processes. With integrations for CRM and marketing tools, HelpCrunch enhances team collaboration and streamlines customer support operations.
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3
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perguntas frequentes
Você pode entrar em contato conosco em caso de dúvidas, comentários ou sugestões através [email protected] ou leia abaixo.
O que é Copilot.live e como funciona?
Copilot.live é uma plataforma onde você pode criar chatbots habilitados para chatGPT (Copilots) sem codificação. Esses chatbots usam os dados que você fornece para responder perguntas e podem ser incorporados ao seu site para aumentar o envolvimento do usuário.
Onde posso publicar ou implantar o Copilot?
Você pode publicar seu Copilot como uma página dedicada, incorporá-lo ao seu site ou integrá-lo ao WhatsApp ou ao seu número de telefone.
A customização ou personalização está disponível para o Copilot?
Sim, você pode personalizar o Copilot usando temas predefinidos ou alterando as cores de cada componente se estiver em algum dos planos pagos. Além disso, o recurso Persona permite uma personalização mais detalhada das respostas.
Quais LLMs ou modelos de chat são suportados?
O Copilot suporta os modelos GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash e Gemini 1.5 Pro da OpenAI.
Você pode explicar o que é uma fonte de dados e quais tipos estão disponíveis?
Uma fonte de dados é uma base de conhecimento que você carrega para treinar o Copilot. Pode ser um documento, um link de site, texto ou integrações como Notion, Google Drive e GitHub. As fontes de dados disponíveis incluem sites, texto, Quip Docs, Google Drive, Git, APIs REST e vários tipos de arquivos, como PDFs e arquivos Excel.
Existe um limite para o número de organizações que posso criar?
Sim, você pode criar até cinco organizações como proprietário, mas não há limite para o número de organizações das quais você pode fazer parte.
Como funciona o recurso AI Voice?
O recurso AI Voice permite chamadas de voz com seu Copilot. Isso pode incluir fazer uma chamada para interagir com o Copilot por voz ou receber uma chamada de voz com tecnologia de IA que seja interativa e suave.
Quantos idiomas o Copilot suporta?
O Copilot oferece suporte a mais de 50 idiomas, incluindo inglês, hindi, francês, espanhol, hinglish, árabe, indonésio e russo.
Quais são os recursos de destaque do Copilot?
Os recursos de destaque incluem captura de leads, transferência humana, chamadas de voz de IA e respostas personalizáveis usando o recurso Persona.
Como os créditos de mensagem são calculados e cobrados?
Um crédito de mensagem equivale a uma mensagem enviada pelo usuário e uma resposta recebida da IA. As mensagens GPT-4 são 10 vezes mais caras que as mensagens GPT-3.5. Portanto, se você estiver usando GPT 3.5 como modelo preferido para obter respostas, você consumirá 1 crédito, enquanto, se escolher GPT-4 para o mesmo, consumirá 10 créditos de mensagens. Para chamadas de voz com IA, as taxas de consumo de crédito de mensagens são maiores.
Como são calculados os créditos de mensagens para chamadas de voz com IA?
Se você estiver usando o AI Voice Call, então para GPT-3.5 você consumirá 120 créditos/minuto; GPT-4o consumirá 180 créditos/minuto; GPT-4 consumirá 240 créditos/minuto
É possível remover a marca Copilot.live do Copilot?
A remoção da marca Copilot.live está disponível para clientes pagos mediante solicitação e pode incorrer em custos adicionais. Você pode entrar em contato com [email protected] para obter esse recurso.
Como posso adicionar o Copilot ao meu site?
Para adicionar o Copilot ao seu site, vá para a seção 'Implementar' do seu Copilot na Plataforma. Obtenha um código de incorporação e adicione-o ao
tag no seu site.Quais LLMs ou modelos de chat são suportados?
O Copilot suporta os modelos GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash e Gemini 1.5 Pro da OpenAI.
Quais são os diferentes tipos de fontes de dados disponíveis?
As fontes de dados disponíveis incluem sites, texto, Quip Docs, Google Drive, Git, APIs REST e vários tipos de arquivos, como PDFs e arquivos Excel.
Com quem posso entrar em contato se precisar de mais ajuda?
Em caso de qualquer dúvida, entre em contato conosco pelo e-mail [email protected].
É possível criar minhas próprias habilidades?
Atualmente, não há suporte para a criação de suas próprias habilidades, mas esse recurso será lançado em breve.
Qual é o processo para se inscrever no Programa de Afiliados?
Para se inscrever no Programa de Afiliados, visite a página de inscrição do Programa de Afiliados Copilot. Depois de aprovado, você receberá um link de afiliado exclusivo para compartilhar e ganhará uma comissão de 30% sobre os dois primeiros pagamentos de cada novo cliente que indicar.
Simplifique e transforme
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O Copilot é mais do que apenas um assistente virtual de IA – ele traz um novo nível de interação e envolvimento ao seu site. Com criação simples, personalização fácil e implantação sem esforço, o Copilot é a ferramenta perfeita para aprimorar a experiência do usuário com base nas informações fornecidas.
