Best Chatbot for Retail Business in 2025

A few years back, what was the name that came to your mind the moment you heard of chatbots? For me, it was ChatGPT. And now? Well, ChatGPT is just one among a plethora of chatbots. 

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On hand, it’s wonderful to see how the chatbot industry is growing and how people are embracing artificial intelligence in their everyday lives. But on the other hand, this brings tough competition amongst various chatbot builders as everyone is on a spree to make it to the top. 

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Since all industries are implementing AI chatbots in their businesses, the retail industry has also taken this initiative. I have spoken to a number of retail business owners and have crafted a list of the top 15 retail chatbot examples with exemplary features in this blog. Here, you will also get the parameters that differentiate a good retail chatbot from a poor one. 

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But before you start reading the list of best retail chatbot examples, take a look at this statistical data. Perhaps, it might remove your scepticism and assure you to go ahead with implementing a retail chatbot right now.

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• In the retail industry, the implementation and use of AI chatbots have become so prevalent that 80% of retail businesses are already utilizing or planning to use them.

• In a study by the ‘International Journal of Retail & Distribution Management,’ researchers revealed that workflows driven by chatbots reduce consumer risk and enhance the shopping flow and trust of the customers.

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Yes, the data speaks much louder. I believe by the time you finish reading this blog, all the 15 chatbot examples will come up with some new innovative AI tools. Yes, the chatbot industry is that fast now!

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What Makes A Good Retail Chatbot?

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Now, chatbots are an indispensable tool for every business sector. Right from streamlining workflow operations to managing customer engagement, retail chatbots are present everywhere. In the 2024 Holiday Shopping Report of Salesforce, it was noted that the presence and use of AI chatbots helped U.S. online sales reach $282 billion.

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Considering this data, retailers must be able to build and implement chatbots that pay heed to certain core features to enhance customer services and drive sales. So, when you build chatbots for your retail business, these are the things your retail chatbot needs:

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1. Multilingual and multichannel deployment 

The efficiency of your retail chatbot lies in the number of languages it can communicate in. Understand that not all your customers will be able to speak in one particular type of language. If you have to capture the global market, you must choose a chatbot platform builder that supports the multilingual feature. In addition, the chatbot should be able to offer cross-platform integration to customers so that you can stay engaged with customers without losing context.

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2. Personalization using customer data 

The retail chatbots should function exactly like a virtual assistant and stand true as a substitute for human agents. For this, choose chatbots that can collect customer data. The chatbot should also get integrated into the existing CRM of your retail business. This helps the chatbot gather accurate data and provide customized product recommendations according to the choices of the customers.

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3. Real-time product feed and order tracking 

When you are in an online retail business, your customers want to know the whereabouts of the product after purchasing it. However, with retail chatbots, your customers get live updates on the status of the products and can track them until the products reach the customers. The chatbots also provide after-sales services by asking for customer feedback.

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4. Escalation to live agents 

Although chatbots are considered a replacement for human resources, often, they fail to understand and respond to certain complicated queries. This is when the chatbots escalate the query to a human agent with the complete conversation. This ensures that your customers experience less waiting times and get solutions faster.

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5. NLP, AI training and integration 

The retail chatbots are featured with artificial intelligence and natural language processing to help them understand human language and tone. With time, AI training improves replies to customers to offer a better and more personalized response. However, make sure to choose a retail chatbot platform that is flexible enough and receptive to changes.

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At A Glance: Best Chatbots for Retail in 2025

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Top 15 Chatbots for Retail Businesses in 2025 

Now that you have a detailed idea about the parameters you must be aware of while choosing a reliable chatbot platform, it’s time to check the list of the best 15 retail chatbot examples that can rule in 2025 and beyond. 

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As mentioned, I prepared this list of chatbots only after speaking with some retail business founders. So, this is an extensive list of all the chatbots that are working for retail business in 2025.

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1. Copilot.Live

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If you are looking for a next-gen retail chatbot platform, none can be better than Copilot.Live. Being a suitable chatbot-building platform for all enterprises, Copilot.Live offers complete retail workforce automation without the need for any human intervention or even technical knowledge. So, you can create, modify and deploy the chatbot on the preferred platform.

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Besides, Copilot.Live combines artificial intelligence with human empathy to deliver responses to customers with a human touch. Gone are the days when your customers needed information. Now, they look up to these retail chatbots as a medium to guide them throughout their shopping journey and even post-shopping.

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Features: 

• Copilot.Live has an easy-to-understand dashboard where you can drag and drop data and customer insights to train the chatbot.

• This chatbot builder offers customization options, right from choosing the theme of the chatbot to its tone for voice assistance.

• Copilot.Live has a unique feature of getting information from PDF files. This can help in nurturing customer data and analytics for business improvement.

• The Pixxy tool of the chatbot functions as your AI designer with complete call assistance.

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2. Tidio

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Another lightweight but supremely powerful chatbot is Tidio which offers a combination of live chats with AI automation. One of my team members was struggling to manage customer queries and workforce automation. The problem is complicated when paying attention to the one compromised with the other. That’s when I suggested Tidio for his retail business. 

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Since Tidio is a cloud-based platform, it helps you to set up bots in no time and without any coding knowledge. The chatbot is simple, affordable and offers multiple cross-channel integrations. This means your customers can connect with the chatbot across all the platforms of your retail business.

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Features: 

• The Lyro AI agent of Tidio provides answers to customer questions only after understanding the intent of your customers.

• The chatbot has a live chat feature where your customers get live typing previews across all channels and chatbot integration platforms. 

• For smarter work for your retail business team, the chatbot provides a single dashboard that has all the necessary tools.

• Right from the sales funnel to nurturing leads, Tidio makes use of contextual flows to increase customer conversions.

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3. Yellow.ai

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If your retail business has a lot to operate both on the customers' side and on the business side, Yellow.ai has your back. As a conversational AI chatbot platform for all enterprises, Yellow.ai delivers multilingual scalable and customized support for enhancing your customer experience. After all, the chatbot helps the customers of your retail business trust you and get back to you again. 

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One of the most striking features of Yellow.ai is the no-code AI Studio. This feature produces logic-based work and communication flow to help you map out the customer journey. Once you know the journey of your customers, it helps you to figure out what your customers are looking for. Likewise, you can tweak and make the necessary changes in your retail business’s marketing campaign.

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Features: 

• The VoiceX feature of Yellow.ai offers life-like voice calls and messages to conduct real-time conversations with customers.

• The AI-first omnichannel inbox feature of Yellow.ai offers personalized customer experiences by leveraging the customer data platform.

• You get real-time analytics and data reports about the performance of the chatbot as well as of the customer journey with the necessary insights.

• The chatbot offers 100+ plug-and-play pre-built integrations to maximize your retail business’s investments.

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4. ChatBot.com

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If you’re a first-time user and implementer of a retail chatbot, Chatbot.com is one of the most user-friendly platforms and an ideal solution for you. Right from offering fast deployment to hyper-customization, Chatbot.com presents all that you need to streamline your retail business and bridge the gap between customers and the retail business. 

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What truly sets this chatbot platform apart from its competitors is its delivery of powerful integrations into your retail business ecosystem. The chatbot can be integrated across multiple platforms with complete compatibility with your retail business and customer requirements.

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Features: 

• Being an artificial intelligence-based chatbot platform, Chatbot.com provides accurate customer responses to conduct flawless conversations.

• The chatbot enables end-to-end customer service automation with proper AI training, browsing and analysis.

• Think of the visual builder feature of this chatbot. It is due to this feature that you do not need any coding certification or knowledge.

• Want to grab the attention of your customers across multiple platforms? Let Chatbot.com help you with Shopify, Slack, WordPress and Facebook Messenger.

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5. Master of Code

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Another unique chatbot-building platform good for your retail business of any size is the Master of Code. Through this chatbot, not only can you build a high-performance retail chatbot, but also offer complete AI customization to customers without the need for any human intervention. For plug-and-play integrations, the chatbot follows a consulting-first approach. 

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This means the chatbot platform collaborates closely with you while creating the chatbot and implementing it. Therefore, you don’t need to hire a developer separately. The chatbot combines a powerful conversational AI with deep system integration only to serve customers all across the globe. Besides, the omnichannel support that the chatbot provides supports your retail chatbot with adequate flexibility and scalability.

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Features: 

• The chatbot provides self-service omnichannel integration across popular channels, IVRs and endpoints.

• To help you craft better marketing campaigns, the chatbot gathers customer data based on the language, their behavior and product search intent.

• The presence of conversation AI in the chatbot provides real-time, instant and accurate order tracking and status to the customers.

• To rev up sales, the chatbot helps in launching targeted promotions, especially during the peak sales seasons.

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6. Giosg

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Giosg is a purely performance-based chatbot platform created only for e-commerce and retail businesses. The primary aim of creating a chatbot in this platform is to convert your passive website visitors into active paying customers and retain them. The main focus of Giosg is to generate leads, accelerate sales and optimize conversions. 

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To do all of these, the chatbot leverages artificial intelligence and behavioral targeting of the customers. The reason why this chatbot is particularly effective for retailers is its ability to capture and convert leads with effective marketing campaigns and promotional messaging. The presence of AI technology constantly monitors and reads customer behavior to produce better responses.

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Features: 

• To offer a better web shopping experience to customers, the chatbot comes up with more than 30 different triggers to ensure that your business is connecting with the right audience.

• Personalize product recommendations with AI assistants that offer multilingual responses in more than 30 languages.

• The chatbot has user-favorite AI, and UI features to ensure a personalized customer journey and sales support.

• This is a no-code chatbot-building platform that automates your first-line customer support with ready-to-use chatbot templates.

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7. Intercom

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Popularly known as a front-runner for the B2B industry, Intercom is growing its influence in the retail sector with each passing day. This is one of those chatbot platforms that emphasizes primarily on customer lifecycle management. For this, the chatbot provides a single platform where retailers can personalize workflows and conduct automation and customer messaging. 

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The reason why retailers prefer Intercom, and you, too, should, is its in-depth integration and scalable automation processes. The strength of this platform lies in the layered automation system it has - it begins with customer conversation routing and ends in syncing their inboxes. This ensures that every conversation with your customer is recorded for further reference.

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Features: 

• The Fin AI agent of Intercom supports integration with platforms like zendesk or salesforce.

• When you’re eager to meet your customers wherever they are, Intercom helps you to do so with its omnichannel integration feature.

• To boost the performance of your retail chatbot and enhance business productivity, the AI reporting and analysis feature of the chatbot is most useful.

• The chatbot continues the conversations with potential leads and turns them into paying customers with streamlined collaboration.

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8. Drift (Salesloft)

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Although Drift was initially created only for lead generation and marketing automation, it now serves retail businesses with the finest chatbots. These chatbots are a true representation of human agents, with complete human sophistication and personalization. Since retail businesses pay more attention to targeted marketing, the chatbot here provides tools that help in narrowing down market searches. 

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Once you integrate the Drift chatbot into your retail business and across multiple channels, it offers full-on, hands-free customer engagement and visitor conversion with minimal friction. Since omnichannel support is one of the primary criteria of the retail industry, Drift offers strategic tools to position your retail business's loyalty to your customers.

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Features: 

• Drift has an interesting Rhythm feature that makes use of AI to highlight the most important and impactful seller action.

• The chatbot has Drift AI chat agents that engage with your website visitors and convert them into paying customers.

• The chatbot has a command center that produces a detailed analytics report to help you understand your retail business’s strengths and weaknesses.

• Cadence of Drift converts more leads with proper third-party integration with a personalized touch in the messages and conversations.

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9. Freshchat (Freshworks)

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As a branch of the Freshworks group, Freshchat is another secured omnichannel platform with the primary goal of meeting the modern retail industry. As a retail business owner, if your priority is conducting real-time and seamless communication with your customers to resolve their doubts and pull them to your side, Freshchat has you covered. 

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The chatbot provides full support to the customer lifecycle, right from customer acquisition to after-sales customer support, only with its robust integration to multiple channels and platforms like BigCommerce, Shopify and Salesforce. What if your customer moves from one platform to another? Nevermind. Freshchat uses a contextual messaging pattern to finish the conversation without forgetting context.

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Features: 

• If you want to reach out to your customers on their favorite messaging apps, leverage the omnichannel feature of the chatbot.

• Unify your retail business performances under one single dashboard for seamless communication and better collaborative efforts.

• The Freshchat integrates with Freshservice and run smoothly combined with cloud services and on-premise applications.

• Customize, test and deploy your retail chatbot with the Sandbox feature of Freshchat without any risk of disruption.

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10. Zendesk Answer Bot

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Complementary to the Zendesk Suite, Zendesk Answer Bot is yet another powerful and robust chatbot platform suitable for retail businesses. Not only does the chatbot offer automated customer support, but it also enhances your business’s resolution time and minimizes ticket volume. The chatbot gathers data directly from the database of your retail business for more effective communication. 

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The effectiveness of the Zendesk Answer Bot lies in its ability to help customers with solutions to supportive queries. The chatbot is smart and intelligent enough to route a complex customer query to human agents at the right time via live chats and calls. Since the chatbot supports 25 languages, your business can reach out to customers all over the globe.

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Features:

• The chatbot offers seamless omnichannel support with proper ticket routing to customers who are on the lookout for similar products.

• The access log feature of the chatbot maintains a record of the data of your customers.

• The chatbots offer 24/7 support to customers all across the globe in multiple languages under a centralized workspace.

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11. Botpress

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This is an open-source chatbot-building platform built specifically for technical teams of retail businesses. The chatbot platform has more command over the granular aspect rather than the AI-generated conversational designs. What makes Botpress slightly different from its competitors is its complete flexibility. 

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Further, with the help of advanced logic and domain-specific workflows, Botpress customizes and hosts self-regulated bots that feature multilingual support, complex automation and backend data integration. In addition to this, Botpress extends its support to building visual flow builders and analytics.

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Features: 

• The chatbot platform allows you to build and customize your retail chatbot in only four simple steps - build, test, manage and integrate.

• With the help of LLM, you can create your retail chatbot as it is completely autonomous.

• The chatbot helps you to customize the knowledge base by managing API, documents and website data.

• The automation of these chatbots can be done by LLM and agentic systems to meet the needs of customers.

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12. Aivo

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Aivo is another conversational AI chatbot-building platform. The chatbot features context awareness and advanced language understanding to produce responses just like any other human. With Aivo, your customers can connect with the chatbot seamlessly across multiple platforms without losing context, unlike traditional chatbots. 

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With the presence of a robust AI engine, Aivo can read the previous responses of the customers and product solutions accordingly. This reduces repeated inquiries, boosts customer satisfaction and drives more sales. Further, Aivo provides real-time analytics to support various customer support operational strategies for better retail business.

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Features: 

• With a proactive AgentBot of Aivo, you can automate customer services in a completely no-code format.

• Effortlessly create customized WhatsApp message campaigns with proper tracking and measurement of the campaign to ensure its effectiveness.

• The low-code integrated designer tool of the chatbot helps to create HTTP endpoints and responses while executing HTTP requests.

• The omnichannel live chat feature of the chatbot helps you to conduct live and video conversations while adding a personalized touch.

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13. Kommunicate

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Considering the versatility of your retail business, Kommunicate is yet another secured and AI-driven chatbot platform. With its AI approach and well-defined customer services, the chatbot helps to bridge the gap between human personalization and automated convenience. The smooth blending of rule-based workflows and AI mastery helps the chatbot to approach complex customer queries in a simplified way. 

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The chatbot is built on a hybrid infrastructure that highlights the importance of multi-channel integration and user-friendliness. With the Kommunicate chatbot, you don’t need to worry about retail platform integration, as it supports Shopify, WordPress and Android apps. To simplify the whole process, Kommunicate offers a no-code platform.

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Features: 

• Being a generative AI chatbot, Kommunicate trains your AI chatbot based on the knowledge base of Zendesk Guide and Salesforce Knowledge.

• The dialogue flow integration feature of the chatbot promotes smart messaging to customers in 100+ languages.

• The Kompose Chatbot Builder allows you to create a customized retail chatbot in just four simple steps.

• The chatbot offers swift escalation of complex chats to human agents and tracks their performance with inbuilt CSAT.

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14. REVE Chat

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If you want to offer a unique customer experience and attract them to your retail brand with voice and text messages, nothing can be better than building your e-commerce chatbot un REVE chat. Since the chatbot emphasizes more on adding a human touch while keeping the factor automation intact, it trains the bots with customer data using generative and predictive AI. 

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The chatbot platform is crafted with in-built chatbot training modules. This means you do not have to do much about training the retail chatbot apart from adding relevant data sources. For better agent-customer collaboration, this chatbot promotes a co-browsing feature where both parties can navigate the retail website simultaneously.

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Features: 

• To empower the team of your retail business, REVE chat has come up with a live chat feature supporting co-browsing and video chats.

• To make customer conversations appear more human-like, the chatbot is built with an LLM mechanism that understands context and intent.

• You can collaborate with your customers in video chats through iOS and Android apps.

• Reduce cart abandonment of the customers by engaging the chatbot in promotional marketing campaigns.

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15. ManyChat

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Want to target your ideal customers at the platforms they use predominantly? Use ManyChat to build your retail chatbot now. Whether it is the Gen Z social media platforms or the normal retail website, ManyChat helps you to integrate the chatbot across multiple platforms without the need for any human interference. 

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I know how much your customers love to be pampered with personalization. To offer the way they exactly want, the chatbots of ManyChat combine interactive conversation flows with smart customer targeting. Further, the chatbot allows you to integrate it on retail platforms like Shopify. Due to its leverage on conversational marketing strategies, the chatbot helps you to build promotional marketing campaigns to attract more customers.

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Features: 

• To provide automation on the customer chats, ManyChat makes use of an AI flow builder assistant.

• You can connect with customers on WhatsApp with top-tier security to impart the best safety to the customers.

• Automate marketing campaigns with promotional content via retail chatbots to attract customers and reduce cart abandonments.

• To help you understand whether the chatbot is working, get detailed analytical reports on its performance that measure different KPIs.

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Top 3 Retail Businesses That Have Implemented Chatbots 

Now that you know a list of retail chatbot builders you can get help from for creating your chatbot, it’s time to focus on some of the leading retail platforms that have already implemented a chatbot successfully. Here are the top 3 retail businesses that have embraced technology much before their competitors and are ruling in the industry now.

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1. GoFynd (Fify) - Fify of GoFynd developed by Copilot.Live is an interactive AI-powered chatbot that is revolutionizing the entire shopping industry now. Right from helping customers with finding the right products to leading them through the payment gateway, Fify stands as a constant support to the customers. The chatbot remembers the preferences of the customers and suggests products to them accordingly.

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2. Levi’s (Virtual Stylist Chatbot) - Levi’s implemented the Virtual Stylist Chatbot to help customers with a virtual human-like fashion consultant. The chatbot of Levi’s offers a try-on feature where customers can use an image recognition function to see how they would look on certain clothes even before purchasing. Further, the chatbot suggests a complete lookbook when the customer enters the occasion for which he is looking for apparel.

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3. Nykaa (NVA - Nykaa Virtual Assistant) - As a popular Indian beauty retail platform, Nykaa has built better customer rapport with its virtual assistant. Similar to Levi’s, the chatbot of Nykaa has a try-on feature too. Every time I have to buy any makeup product, I use this try-on feature to see if the makeup items complement my skin tone. Besides, the product recommendation game according to the skin type of customers is bang on!

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Use Cases of Chatbots in Retail Businesses

A recent journal revealed that retail businesses experienced a 67% hike in customer engagement after implementing AI chatbots. This accounted for 26% of the total sales. Lately, the customers of my retail business have been using AI chatbots for every little query, and they are highly impressed with the results. These are the beneficial use cases I have noticed while customers were using my retail business’s chatbot:

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• Product discovery and assistance - With the help of retail chatbots, my customers could discover products with ease. Undoubtedly, my retail business has an extensive product category. Here, the chatbots helped them discover the right products and led them to make the final purchase.

• Real-time order and delivery tracking - Often, my customers would complain of not being able to track their orders previously. However, after implementing the chatbot, they can now track their order and get real-time status updates.

• Personalized recommendations and discounts - Not all customers have similar product requirements. To help customers with the right products, my retail business’s chatbot makes use of generative AI to find out their choices and preferences. This helps the chatbot to recommend products of their liking on multiple platforms.

• Cart abandonment recovery with limited-time offers - often, I had noticed my customers adding products to the cart and vanishing all of a sudden. This had impacted my overall retail sales poorly until I implemented a proactive retail chatbot. Now, the chatbot notifies the customers when they abandon carts without finishing the purchase. The chatbot also attracts customers with lucrative deals and price drops.

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Conclusion

Well, you have got a detailed understanding of how various chatbot builders are uplifting the retail industry. Now, it’s your time to embrace any chatbot-building platform and bring a complete transformation to your retail business. You definitely want your competitors to roll their eyes on your brand and watch it soar high. For this, you need a robust chatbot builder with all the customization features and the latest technologies.