21 Best Tidio Alternatives to Enhance Your Customer Support in 2025
(299 Review)
Finding the perfect customer support solution is crucial for delivering exceptional experiences and building lasting relationships. While Tidio is a popular choice, it may not suit every business's unique needs. Exploring alternatives can help you discover tools with enhanced features, better pricing, or specialized functionalities tailored to your goals.
In this guide, we’ve curated the finest Tidio alternatives for 2025. From chatbots and live chat solutions to robust customer communication platforms, these options provide various features to streamline your support processes. Let’s dive in and find the right tool to elevate your customer interactions!
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Best Paid & Free Alternatives to Chatbase
Copilot.Live
LiveChat
Zendesk
Intercom
Freshchat
Drift
HubSpot Service Hub
Olark
Chatlio
Smartsupp
Crisp
Pure Chat
Userlike
Tawk.to
WhosOn
LiveAgent
ClickDesk
Comm100
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Snapsoft
Chatbot
HelpCrunch
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Best Alternatives to Tidio
Numerous alternatives to Tidio exist when looking for live chat solutions to enhance customer communication. These tools offer varied features, from real-time chat and automation to advanced analytics and multi-channel support. Whether you're looking for better customization, more powerful integrations, or additional support options, there's a platform that fits your needs. Below are some of the top alternatives, each with its unique strengths to elevate your customer engagement strategy.
Copilot.live
(32 reviews)
Copilot.Live
(899 Review)
Copilot.Live is an all-in-one customer interaction platform that offers live chat, ticketing, and automation tools. It provides real-time insights into customer behavior, helping support teams offer personalized assistance. Advanced features like video calls and co-browsing allow businesses to deliver hands-on support.
With seamless CRM integrations, Copilot.Live streamlines workflows for teams of all sizes. The platform also boosts operational efficiency with powerful reporting tools, allowing businesses to analyze customer interactions and improve service.
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Copilot.live
(32 reviews)
LiveChat
(355 Review)
LiveChat is a simple yet powerful live chat platform that allows businesses to provide real-time support. It includes advanced ticketing, reporting, and integration features that make customer support easier. The platform helps agents respond efficiently and ensures no query goes unanswered.
With its detailed analytics, businesses can optimize agent workflows and enhance customer satisfaction. LiveChat integrates smoothly with other tools, such as CRMs and email systems, making it perfect for businesses looking for reliable support solutions.
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Copilot.live
(32 reviews)
Zendesk
(256 Review)
Zendesk is a well-known customer service platform that offers live chat, ticketing, and multichannel support. Its intuitive interface and comprehensive features streamline customer support operations. The platform’s reporting tools provide valuable insights into customer interactions, helping businesses optimize performance.
Zendesk is scalable for businesses of all sizes and integrates with popular CRM tools and apps. Its customization options ensure teams can create workflows tailored to their needs, providing exceptional customer service and improving team productivity.
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Copilot.live
(32 reviews)
Intercom
(365 Review)
Intercom provides a customer messaging platform that includes live chat, email automation, and powerful chatbots. Its focus is on delivering personalized support through real-time interactions, allowing businesses to respond to customers’ queries instantly. Intercom’s automated workflows help address frequent queries, boosting efficiency.
Additionally, Intercom’s reporting and analytics features provide valuable insights into customer behavior and team performance. By integrating several tools, businesses can enhance their customer service experience, making it a great solution for teams looking to improve customer engagement.
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Copilot.live
(32 reviews)
Freshchat
(312 Review)
Freshchat offers advanced messaging capabilities, enabling businesses to engage customers through live chat, bots, and ticketing. It supports multi-channel conversations across websites, apps, and social media platforms. Freshchat’s automation tools ensure timely responses and optimize customer support operations.
Its integration with other Freshworks products makes it a powerful solution for scaling customer support efforts. With customizable workflows and real-time analytics, Freshchat helps businesses streamline their communication and improve efficiency.
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Copilot.live
(32 reviews)
Drift
(456 Review)
Drift is a conversational marketing platform that combines live chat with powerful automation features. Its AI-powered chatbots help businesses qualify leads, automate customer support, and enhance sales processes. Drift’s real-time messaging enables businesses to connect instantly with visitors, ensuring prompt responses.
The platform’s analytics tools provide deep insights into customer interactions, helping businesses refine their engagement strategies. Drift’s simple interface and robust integrations make it a great solution for companies looking to improve their customer experience and sales performance.
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Copilot.live
(32 reviews)
HubSpot Service Hub
(654 Review)
HubSpot Service Hub centralizes customer communication, combining live chat, ticketing, knowledge bases, and automation tools. It integrates seamlessly with HubSpot CRM, enabling teams to provide efficient support. Businesses can easily track and manage customer requests with this all-in-one service platform.
With powerful reporting and workflow automation features, HubSpot Service Hub helps teams enhance efficiency. Its scalability ensures it can support businesses of all sizes while streamlining customer service operations and improving overall performance.
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Copilot.live
(32 reviews)
Olark
(542 Review)
Olark is a live chat platform that allows businesses to connect with their customers instantly. Its easy-to-implement chat features enhance customer service efficiency. Olark also provides automated message triggers, helping businesses engage visitors proactively and resolve queries faster.
The platform offers detailed analytics to track performance and identify opportunities for improvement. Olark’s flexibility and integrations with third-party apps make it an ideal solution for businesses seeking a simple yet effective live chat tool.
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Copilot.live
(32 reviews)
Chatlio
(452 Review)
Chatlio is a live chat solution that integrates with Slack. It enables businesses to engage with website visitors directly within their Slack channels. The intuitive interface helps businesses deliver quick responses and track real-time customer activity. Chatlio’s seamless integration with Slack allows teams to collaborate efficiently.
Chatlio also provides valuable insights into customer behavior, helping teams optimize workflows. Its simple setup and powerful features make it an excellent choice for businesses using Slack for internal communication.
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Copilot.live
(32 reviews)
Smartsupp
(612 Review)
Smartsupp is a live chat platform with various features, including chatbots, video recordings, and visitor tracking. It provides personalized customer interactions through live chat and automates common queries using AI. Thus, Smartsupp helps businesses increase engagement and improve customer support efficiency.
Its reporting features allow businesses to analyze customer data and optimize service operations. Smartsupp’s integration capabilities and multi-channel support make it a great tool for scaling support teams.
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Copilot.live
(32 reviews)
Crisp
(411 Review)
Crisp is an all-in-one communication tool that offers live chat, video calls, and email support. Its customizable chat widgets allow businesses to provide personalized customer support and track visitor behavior in real-time. The platform also includes automated responses to handle common queries, saving agents valuable time.
Crisp integrates with several third-party tools and apps to streamline workflows. Its powerful collaboration features enable teams to work together effectively, enhancing the overall customer experience while maintaining efficiency.
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Copilot.live
(32 reviews)
Pure Chat
(346 Review)
Pure Chat is a live chat tool that allows businesses to engage with customers in real-time. With its simple setup and intuitive interface, it is ideal for small to medium-sized businesses. Pure Chat offers features such as customizable chat widgets and detailed visitor analytics to help businesses understand their customers better.
The platform’s automated chatbots can handle basic queries, freeing up agents to focus on more complex issues. Its seamless integration with CRM systems helps businesses enhance support and improve overall service quality.
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Copilot.live
(32 reviews)
Userlike
(629 Review)
Userlike offers live chat and messaging solutions that enable businesses to connect with customers across various channels, including web chat, SMS, and messaging apps. With real-time chat and automated workflows, Userlike helps businesses engage customers effectively while reducing response times.
Its advanced features, such as video chat and file sharing, allow businesses to provide more personalized and hands-on support. Userlike analytics tools help businesses track and optimize customer interactions to enhance service quality.
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Copilot.live
(32 reviews)
Tawk.to
(399 Review)
Tawk.to is a free live chat platform that enables businesses to communicate with customers in real-time. It offers an easy-to-use interface and powerful features, including customizable chat widgets, automated responses, and detailed reporting. Businesses can track visitors and respond to inquiries from a centralized dashboard.
Tawk.to allows unlimited agents, making it suitable for growing businesses. Its integrations with other tools help streamline customer support while improving service efficiency.
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Copilot.live
(32 reviews)
WhosOn
(644 Review)
WhosOn offers live chat and customer support solutions, helping businesses provide real-time support across websites, mobile apps, and social media. With its simple-to-use interface, WhosOn enhances customer service and reduces response times. Its ticketing system helps teams organize customer queries efficiently.
The platform also includes powerful analytics and reporting tools, allowing businesses to measure their performance. WhosOn’s multi-channel support and integrations make it an ideal solution for improving customer engagement and optimizing workflows.
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Copilot.live
(32 reviews)
LiveAgent
(499 Review)
LiveAgent offers a comprehensive customer support solution with live chat, ticketing, and multi-channel messaging. Its powerful features, such as automatic ticket routing and real-time analytics, help businesses provide prompt and effective customer service. LiveAgent also supports chatbots and self-service options.
With its intuitive interface and flexible integrations, LiveAgent streamlines support processes. By providing efficient communication channels, the platform helps businesses reduce resolution time and improve customer satisfaction.
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Copilot.live
(32 reviews)
ClickDesk
(415 Review)
ClickDesk offers a live chat solution that combines messaging, voice support, and video chat into one platform. With its customizable chat widgets, businesses can deliver a personalized experience to website visitors and effectively manage customer queries. ClickDesk also includes a ticketing system to organize support requests.
The platform integrates with popular CRM tools and social media platforms, allowing businesses to manage all customer interactions from a single dashboard. ClickDesk’s multi-channel support helps improve customer engagement and streamline workflows.
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Copilot.live
(32 reviews)
Comm100
(652 Review)
Comm100 is a customer service platform that offers live chat, ticketing, and AI-powered chatbots. It helps businesses provide prompt and personalized support while automating common queries. Comm100’s robust reporting tools offer valuable insights into team performance and customer satisfaction.
The platform integrates seamlessly with several third-party apps, such as CRMs and email systems. With multi-channel support and real-time customer tracking, Comm100 allows businesses to streamline customer interactions and optimize support workflows.
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Copilot.live
(32 reviews)
Snapsoft
(311 Review)
Snapsoft offers a customer communication platform with live chat, AI chatbots, and video support. Its easy-to-use interface and flexible features make it a popular choice for businesses looking to improve customer engagement. Snapsoft's automation tools help businesses provide immediate responses to common inquiries.
Snapsoft's reporting and analytics tools provide businesses with detailed insights into customer behavior. The platform also integrates with popular CRM systems, allowing businesses to manage customer interactions efficiently.
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Copilot.live
(32 reviews)
Chatbot
(720 Review)
Chatbot is an AI-powered customer support platform designed to automate communication through live chat, messaging, and bots. It allows businesses to create custom workflows and automated responses, helping support teams handle repetitive tasks efficiently. Chatbot’s easy-to-use interface makes it accessible to both technical and non-technical users.
With robust reporting features and integration capabilities, Chatbot helps businesses improve customer service and optimize communication workflows. The platform’s automation features significantly reduce response times and increase overall efficiency.
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Copilot.live
(32 reviews)
HelpCrunch
(658 Review)
HelpCrunch is a customer communication platform that combines live chat, email marketing, and automation. It allows businesses to engage customers through live chat and personalized messages. HelpCrunch’s automation features help businesses send timely follow-ups and responses to customer queries.
The platform’s robust analytics provide valuable insights into customer behavior, helping businesses improve their support processes. With integrations for CRM and marketing tools, HelpCrunch enhances team collaboration and streamlines customer support operations.
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Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
What is Copilot.live and how does it work?
Copilot.live is a platform where you can create chatGPT-enabled chatbots (Copilots) without coding. These chatbots use the data you provide to answer questions and can be embedded on your website for enhanced user engagement.
Where can I publish or deploy the Copilot?
You can publish your Copilot as a dedicated webpage, embed it on your website, or integrate it with WhatsApp or your phone number.
Is customization or personalization available for the Copilot?
Yes, you can customize their Copilot using preset themes or by changing the colors of each component if you’re on any of the paid plans. Additionally, the Persona feature allows for more detailed customization of responses.
Which LLMs or chat models are supported?
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
Can you explain what a datasource is and what types are available?
A datasource is a knowledge base that you upload to train the Copilot. It can be a document, a website link, text, or integrations like Notion, Google Drive, and GitHub. The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
Is there a limit to the number of organizations I can create?
Yes, you can create up to five organizations as an owner, but there’s no limit to the number of organizations you can be part of.
How does the AI Voice feature function?
The AI Voice feature allows for voice calls with your Copilot. This can include making a call to interact with the Copilot via voice or receiving an AI-powered voice call that is interactive and smooth.
How many languages does the Copilot support?
Copilot supports over 50 languages, including English, Hindi, French, Spanish, Hinglish, Arabic, Indonesian, and Russian.
What are the standout features of the Copilot?
Standout features include lead capturing, human handoff, AI voice calls, and customizable responses using the Persona feature.
How are message credits calculated and charged?
One message credit equals one message sent by the user and one response received from the AI. GPT-4 messages are 10 times costlier than GPT-3.5 messages. Therefore, if you’re using GPT 3.5 as your preferred model to get answers, then you consume 1 credit, whereas, if you choose GPT-4 for the same, it will consume 10 message credits. For AI voice calls, the message credit consumption rates are higher.
How are the message credits calculated for AI voice calls?
If you're using AI Voice Call, then for GPT-3.5 you will consume 120 credits/ minute; GPT-4o will consume 180 credits/minute; GPT-4 will consume 240 credits/min
Is it possible to remove Copilot.live branding from the Copilot?
Removing Copilot.live branding is available for paid clients upon request and may incur additional charges. You can contact [email protected] for this feature.
How can I add the Copilot to my website?
To add the Copilot to your website, go to the ‘Deploy’ section of your Copilot in the Platform. Get an embed code and add it to the <head> tag on your website.
Which LLMs or chat models are supported?
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
What are the different types of datasources available?
The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
Who can I reach out to if I need more help?
In case of any query, reach us at [email protected].
Is it possible to create my own skills?
Currently, creating your own skills is not supported, but this feature will be launched soon.
What is the process for signing up for the Affiliate Program?
To sign up for the Affiliate Program, visit the Copilot Affiliate Program signup page. Once approved, you’ll receive a unique affiliate link to share, and you’ll earn a 30% commission on the first two payments from each new customer you refer.
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Copilot is more than just a virtual AI assistant - it brings a whole new level of interaction and engagement to your website. With simple creation, easy customization, and effortless deployment, Copilot is the perfect tool to enhance user experience based on your provided information.
