21 Best Gorgias Alternatives & Competitors in 2025
(312 Review)
Providing excellent customer support is essential for any business. While Gorgias is a popular helpdesk platform, it may not always be the perfect fit for every organization. Whether you need better integrations, more customization options, or unique features, exploring Gorgias alternatives can help you find a solution that aligns with your business goals.
In this guide, we'll introduce you to the top alternatives to Gorgias. These platforms offer various uses that enhance customer interactions, improve team collaboration, and drive better customer satisfaction. Discover the best tools to elevate your support services.
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Best Paid & Free Alternatives to Chatbase
Copilot.Live
Zendesk
Freshdesk
Intercom
Help Scout
Zoho Desk
LiveAgent
Kayako
Tidio
HappyFox
HubSpot Service Hub
Salesforce Service Cloud
Desk.com
Aircall
Olark
ChurnZero
Comm100
Kustomer
TeamSupport
Samanage
Trengo
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Best Alternatives to Gorgias
While Gorgias is a well-known customer support platform, it might not suit every business's unique needs. Exploring alternatives can provide more tailored features, integrations, and customization options that better align with your customer service goals.
Copilot.live
(32 reviews)
Copilot.Live
(899 Review)
Copilot.Live is a versatile AI-powered chatbot platform designed to elevate customer engagement and support. It enables businesses to build tailored chatbots that automate responses, capture lead information, and streamline communication. The platform integrates seamlessly with websites and voice call systems, offering a personalized user experience across different channels. With features like AI-driven conversations, real-time voice calls, and customizable workflows, Copilot ensures efficient customer service while maintaining smooth and effective communication. This makes it an ideal tool for businesses seeking to enhance customer interaction and improve overall service quality.
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Copilot.live
(32 reviews)
Zendesk
(299 Review)
Zendesk is a widely used customer service platform known for its ease of use and scalability. It offers multi-channel support, including email, live chat, phone, and social media, all from a single unified interface. Zendesk also features automation, customizable workflows, and reporting tools to help teams deliver exceptional support.
It integrates with numerous third-party applications and supports AI-driven solutions to streamline workflows. Ideal for businesses of any size, Zendesk helps improve response times and customer satisfaction with its comprehensive suite of tools.
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3
Copilot.live
(32 reviews)
Freshdesk
(366 Review)
Freshdesk provides an intuitive helpdesk solution with multi-channel support, including email, live chat, phone, and social media integration. It features automation rules, ticket management, and a knowledge base for seamless customer service operations. With its robust reporting and analytics, Freshdesk ensures that businesses can stay on top of performance metrics.
Freshdesk's user-friendly interface allows teams to deliver fast and effective responses to customer queries. Customizable workflows and easy integration with other apps make it a great choice for businesses seeking efficiency in managing customer support.
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Copilot.live
(32 reviews)
Intercom
(412 Review)
Intercom is a customer messaging platform that offers live chat, bots, and email support, all aimed at enhancing customer engagement. Its powerful automation and AI tools streamline workflows, enabling businesses to offer faster and more personalized service. Intercom is known for its strong focus on proactive support, which helps companies address customer issues before they escalate.
It provides a unified inbox for managing conversations across multiple channels. With features like product tours, knowledge bases, and targeted messaging, Intercom enhances customer experiences and improves satisfaction.
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Copilot.live
(32 reviews)
Help Scout
(355 Review)
Help Scout offers a clean and simple interface designed to help support teams deliver great customer service. With email, live chat, and phone support options, Help Scout centralizes all communication into one inbox. It includes features like automation, collaboration tools, and a knowledge base to speed up response times.
Its reporting tools allow teams to track key metrics and analyze performance for continuous improvement. Help Scout also integrates with a wide range of third-party apps, making it easy to scale and adapt as your business grows.
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Copilot.live
(32 reviews)
Zoho Desk
(346 Review)
Zoho Desk is a versatile customer service platform designed for seamless multi-channel support, including email, phone, live chat, and social media. It offers powerful ticketing features, automation, and customizable workflows that help support teams manage inquiries efficiently. Zoho Desk also includes a knowledge base for customers to find answers quickly.
Reporting and analytics tools offer insights into support performance, helping businesses identify areas for improvement. Its integration with other Zoho products enhances its utility, making it a top choice for companies already using Zoho’s ecosystem.
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Copilot.live
(32 reviews)
LiveAgent
(512 Review)
LiveAgent is a comprehensive customer support software that combines live chat, ticketing, phone, and social media into one platform. Its automation tools reduce response times and streamline workflows. The platform also includes a built-in knowledge base and a customer portal to allow self-service.
LiveAgent’s reporting and analytics help teams track key performance metrics. Its multi-channel support enables businesses to deliver an efficient and seamless customer experience. It also integrates easily with third-party tools to enhance team collaboration and productivity.
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Copilot.live
(32 reviews)
Kayako
(411 Review)
Kayako offers a unified helpdesk solution designed for multi-channel support, including email, chat, and social media. With its ticket management system, businesses can streamline communication and ensure no customer query goes unnoticed. Kayako features automation tools to improve workflow efficiency and response times.
Its customer satisfaction surveys and reporting features help businesses gain insights into customer service performance. The platform also integrates with other apps, enabling seamless collaboration within teams and enhancing productivity.
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Copilot.live
(32 reviews)
Tidio
(512 Review)
Tidio is a customer support platform that combines live chat, bots, and email support in one solution. With powerful automation and a user-friendly interface, Tidio helps businesses respond to customer inquiries quickly. Its chatbot feature can be customized to handle basic queries, ing, freeing up agents for more complex issues.
Tidio also integrates with popular tools like Shopify, WordPress, and Messenger, making it a great option for eCommerce businesses. Its reporting tools allow teams to analyze customer interactions and optimize their support strategies.
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3
Copilot.live
(32 reviews)
HappyFox
(612 Review)
HappyFox is a robust helpdesk platform designed to manage customer inquiries across multiple channels, including email, live chat, and phone. It includes features like automation, ticket management, and a knowledge base to optimize workflows. The platform also offers powerful reporting tools to track performance.
HappyFox seamlessly integrates with popular third-party applications and supports custom workflows to meet specific business needs. Its flexible pricing options and scalability make it suitable for small businesses and large enterprises.
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Copilot.live
(32 reviews)
HubSpot Service Hub
(699 Review)
HubSpot Service Hub is a customer service platform designed to help teams manage and resolve customer inquiries. It streamlines support operations through features like ticketing, live chat, automation, and reporting tools. HubSpot’s knowledge base and community forums empower customers to find answers independently.
Its integration with HubSpot’s CRM allows businesses to deliver personalized customer experiences. The platform also provides detailed analytics to help businesses track and optimize their support efforts for better efficiency.
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Copilot.live
(32 reviews)
Salesforce Service Cloud
(599 Review)
Salesforce Service Cloud is an advanced customer service solution that provides omnichannel support through email, live chat, phone, and social media. It integrates seamlessly with Salesforce’s CRM platform to provide a 360-degree view of customer interactions, enabling businesses to offer personalized and efficient service.
The platform’s AI-powered tools help automate tasks, track performance, and optimize workflows. Salesforce Service Cloud is highly customizable, making it ideal for enterprises with specific customer service needs.
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Copilot.live
(32 reviews)
Desk.com
(544 Review)
Desk.com is a cloud-based customer service solution designed for small—to medium-sized businesses. It provides a multi-channel support platform that includes email, social media, and live chat. Desk.com also features automation, ticket routing, and reporting tools to streamline support operations and improve efficiency.
Its customizable workflows and integrations with third-party apps enhance flexibility. Desk.com also includes a knowledge base for self-service, helping reduce the number of customer queries.
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3
Copilot.live
(32 reviews)
Aircall
(612 Review)
Aircall is a cloud-based phone support solution designed to streamline customer service operations. It integrates seamlessly with CRM and helpdesk platforms like Zendesk and Freshdesk. Aircall enables businesses to manage inbound and outbound calls, track customer interactions, and provide exceptional service.
The platform includes features like call queuing, analytics, and call routing to improve support efficiency. Aircall is ideal for businesses that rely heavily on phone-based customer service and need a flexible, scalable solution.
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Copilot.live
(32 reviews)
Olark
(542 Review)
Olark is live chat software with a user-friendly interface for managing customer support. It allows businesses to engage with customers in real time, solve issues quickly, and offer personalized support. Olark includes features like automated messages, chatbots, and reporting tools to enhance team productivity.
Olark easily integrates with CRM and other third-party tools, helping teams deliver efficient support. It also provides detailed analytics to monitor chat performance and improve service quality.
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3
Copilot.live
(32 reviews)
ChurnZero
(577 Review)
ChurnZero is a customer success platform designed to help businesses improve customer retention. It offers tools for customer engagement, such as automated workflows, surveys, and communication tools. ChurnZero helps businesses proactively address issues before they lead to churn.
The platform provides detailed analytics that provides insights into customer health scores and behaviors. ChurnZero integrates with CRM systems to offer a unified view of customer interactions and ensure personalized experiences.
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Copilot.live
(32 reviews)
Comm100
(652 Review)
Comm100 is a customer engagement platform that offers live chat, messaging, and AI-powered chatbots. It provides multi-channel support, including email, SMS, and social media, to help businesses deliver superior customer service. Comm100’s automation features streamline workflows and improve response times.
The platform also includes robust analytics and reporting tools to monitor performance. Its AI-powered tools can help businesses reduce customer service costs while maintaining high-quality support.
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Copilot.live
(32 reviews)
Kustomer
(455 Review)
Kustomer is a customer service platform designed for enterprises that need to manage high volumes of customer interactions. It offers multi-channel support, including email, chat, and social media, and integrates with popular CRM tools. Kustomer’s AI-driven automation helps teams deliver personalized support at scale.
The platform’s reporting tools provide insights into customer service performance, allowing businesses to improve their support processes continuously. Kustomer also supports custom workflows to meet the needs of any organization.
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Copilot.live
(32 reviews)
TeamSupport
(633 Review)
TeamSupport is a customer support software designed for B2B businesses. It focuses on helping teams collaborate effectively to solve customer issues. The platform includes features like ticket management, a knowledge base, live chat, and reporting tools to ensure smooth operations.
TeamSupport’s collaboration tools allow internal teams to work together to address customer inquiries. The platform’s customizable workflows and integration options make it a flexible solution for growing businesses.
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3
Copilot.live
(32 reviews)
Samanage
(712 Review)
Samanage is a service management platform that helps businesses streamline their customer support processes. It includes ticketing, asset management, and self-service options to improve service delivery. Samanage features automation tools to enhance efficiency and reduce response times.
The platform also includes robust reporting features to help businesses measure service quality. Its integration with third-party tools and customizable workflows allows businesses to tailor the system to their needs.
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Copilot.live
(32 reviews)
Trengo
(562 Review)
Trengo is a customer support platform designed for multi-channel communication. It integrates email, live chat, social media, and messaging apps, allowing businesses to engage with customers across different channels. Trengo’s automation tools help streamline workflows and ensure timely responses.
Trengo's reporting tools provide valuable insights into team performance and customer satisfaction. Its intuitive interface also makes it easy for teams to manage inquiries and collaborate on solving customer issues.
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Frequently asked questions
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
What is Copilot.live and how does it work?
Copilot.live is a platform where you can create chatGPT-enabled chatbots (Copilots) without coding. These chatbots use the data you provide to answer questions and can be embedded on your website for enhanced user engagement.
Where can I publish or deploy the Copilot?
You can publish your Copilot as a dedicated webpage, embed it on your website, or integrate it with WhatsApp or your phone number.
Is customization or personalization available for the Copilot?
Yes, you can customize their Copilot using preset themes or by changing the colors of each component if you’re on any of the paid plans. Additionally, the Persona feature allows for more detailed customization of responses.
Which LLMs or chat models are supported?
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
Can you explain what a datasource is and what types are available?
A datasource is a knowledge base that you upload to train the Copilot. It can be a document, a website link, text, or integrations like Notion, Google Drive, and GitHub. The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
Is there a limit to the number of organizations I can create?
Yes, you can create up to five organizations as an owner, but there’s no limit to the number of organizations you can be part of.
How does the AI Voice feature function?
The AI Voice feature allows for voice calls with your Copilot. This can include making a call to interact with the Copilot via voice or receiving an AI-powered voice call that is interactive and smooth.
How many languages does the Copilot support?
Copilot supports over 50 languages, including English, Hindi, French, Spanish, Hinglish, Arabic, Indonesian, and Russian.
What are the standout features of the Copilot?
Standout features include lead capturing, human handoff, AI voice calls, and customizable responses using the Persona feature.
How are message credits calculated and charged?
One message credit equals one message sent by the user and one response received from the AI. GPT-4 messages are 10 times costlier than GPT-3.5 messages. Therefore, if you’re using GPT 3.5 as your preferred model to get answers, then you consume 1 credit, whereas, if you choose GPT-4 for the same, it will consume 10 message credits. For AI voice calls, the message credit consumption rates are higher.
How are the message credits calculated for AI voice calls?
If you're using AI Voice Call, then for GPT-3.5 you will consume 120 credits/ minute; GPT-4o will consume 180 credits/minute; GPT-4 will consume 240 credits/min
Is it possible to remove Copilot.live branding from the Copilot?
Removing Copilot.live branding is available for paid clients upon request and may incur additional charges. You can contact [email protected] for this feature.
How can I add the Copilot to my website?
To add the Copilot to your website, go to the ‘Deploy’ section of your Copilot in the Platform. Get an embed code and add it to the <head> tag on your website.
Which LLMs or chat models are supported?
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
What are the different types of datasources available?
The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
Who can I reach out to if I need more help?
In case of any query, reach us at [email protected].
Is it possible to create my own skills?
Currently, creating your own skills is not supported, but this feature will be launched soon.
What is the process for signing up for the Affiliate Program?
To sign up for the Affiliate Program, visit the Copilot Affiliate Program signup page. Once approved, you’ll receive a unique affiliate link to share, and you’ll earn a 30% commission on the first two payments from each new customer you refer.
